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Customer Success Leader Jobs in Springfield, TN (NOW HIRING)

Acumen Technology

Client Success Manager

Nashville, TN · On-site

... customer service. * Scheduling and leading regular Strategic Technology Review meetings with ... Contributing to the ongoing improvement of client success processes and procedures. * Collaborating ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

... customer service. * Scheduling and leading regular Strategic Technology Review meetings with ... Contributing to the ongoing improvement of client success processes and procedures. * Collaborating ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

... customer service. * Scheduling and leading regular Strategic Technology Review meetings with ... Contributing to the ongoing improvement of client success processes and procedures. * Collaborating ...

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Showing results 1-20

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Springfield, TN

Customer Success Leader information

See Springfield, TN salary details

$30.7K

$78.4K

$132.2K

How much do customer success leader jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success leader in Springfield, TN is $78,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $93,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What job categories do people searching Customer Success Leader jobs in Springfield, TN look for? The top searched job categories for Customer Success Leader jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Customer Success Leader jobs? Cities near Springfield, TN with the most Customer Success Leader job openings:
Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in Springfield, TN as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,445 per year, or $37.7 per hour.
Associate Customer Success Management

Associate Customer Success Management

Fortive

Nashville, TN • On-site, Remote

Full-time

Posted 4 days ago

Fortive rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Position Summary: The Associate Customer Success Manager is responsible for supporting the Senior Customer Success Manager team with the objective of providing white glove service to Censis customers, while driving long-term strategic relationships, adoption, and growth opportunities across a high volume of accounts. This role focuses on ensuring successful product use, retention, and a positive experience for clients at scale, while growing client utilization and subscription footprint. The Associate Customer Success Manager serves as an internal advocate for the customer, through conveying the value of CensiTrac and other Censis solutions and being the frontline of communication. This position requires extreme attention to detail, time management, organization, and excellent written and verbal communication skills. As we scale our Customer Success Manager team, furthering personal development and team success is a top priority.
Specific Responsibilities:
  • Serve as a day-to-day support resource for the Customer Success team, helping Sr. CSMs maintain "white glove" service across assigned hospital systems and facilities
  • Act as an advisor to customers to ensure they're leveraging the solution effectively
  • Manage requests from current customers such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
  • Support QBR preparation - pulling data, building slides/reports, and tracking action items to closure
  • Support Sr. CSMs on cross-sell lead handling - building and preparing quotes, delivering brief product demos, and gathering implementation data to keep opportunities moving
  • Coordinate and complete onsite and virtual visits to deliver product training and coaching across the customer lifecycle
  • Triage and route customer inquiries, escalations, and support requests to the appropriate team member, ensuring timely follow-up
  • Partner cross-functionally with Sales, Support, and Implementation teams to ensure smooth handoffs and consistent client experience
  • Support special projects and rollouts as assigned by customer success leadership
  • Collaborate with Sales Analyst on reporting to identify risks and opportunities

Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Censis
Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 62900 - 105000

What Fortive employees say

Pay

Hours and flexibility

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About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

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