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Customer Success Leader Jobs in Springfield, TN (NOW HIRING)

Acumen Technology

Client Success Manager

Nashville, TN · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

... customer service. * Scheduling and leading regular Strategic Technology Review meetings with ... Contributing to the ongoing improvement of client success processes and procedures. * Collaborating ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

... customer service. * Scheduling and leading regular Strategic Technology Review meetings with ... Contributing to the ongoing improvement of client success processes and procedures. * Collaborating ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

  • Medical

  • Dental

  • Retirement

  • PTO

... customer service. * Scheduling and leading regular Strategic Technology Review meetings with ... Contributing to the ongoing improvement of client success processes and procedures. * Collaborating ...

Wealth Access

Head of Sales & Client Success

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain and report on pipeline, retention, and account health to the Executive leadership team ... Proficiency with CRM platforms (HubSpot preferred) and a structured approach to pipeline management ...

Wealth Access

Head of Sales & Client Success

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain and report on pipeline, retention, and account health to the Executive leadership team ... Proficiency with CRM platforms (HubSpot preferred) and a structured approach to pipeline management ...

Wealth Access

Head of Sales & Client Success

Nashville, TN · On-site

$180 - $280/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain andreporton pipeline, retention, and account health to theExecutive leadership team ... Proficiencywith CRM platforms (HubSpot preferred) and a structured approach to pipeline ...

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Showing results 21-40

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Springfield, TN

Customer Success Leader information

See Springfield, TN salary details

$30.7K

$78.4K

$132.2K

How much do customer success leader jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success leader in Springfield, TN is $78,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $93,500.00 per year, depending on experience, location, and employer.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What job categories do people searching Customer Success Leader jobs in Springfield, TN look for?

The top searched job categories for Customer Success Leader jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Customer Success Leader jobs?

Cities near Springfield, TN with the most Customer Success Leader job openings:

Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in Springfield, TN as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $78,445 per year, or $37.7 per hour.

Customer Success Partner (Health Systems)

RevSpring, Inc.

Nashville, TN • On-site

Full-time

Re-posted 22 days ago

Job description

Job Title: Customer Success Partner (Health Systems)
Job Summary:
As a Customer Success Partner (CSP), you are the quarterback of the customer relationship for a dedicated, blended book of business across a variety of Health System accounts. Your book is built deliberately: a mix of complex enterprise systems, solid mid-tier accounts, and smaller emerging ones.
You own the customer's full arc after implementation - from warm handoff through value realization to expansion. You are a trusted advisor, not a support queue. Your job is to understand each customer's business objectives - expanding patient access, converting online searches into booked appointments, keeping patients in-network, and maintaining accurate provider data - and translate the value of the Kyruus Connect platform into visible progress against those goals.
You will help orchestrate the operational roles assigned to you and pull in specialists as the situation demands. That coordination is what lets you stay focused on strategy, relationships, and value.
Essential Functions:
  • Own the account arc. Serve as the single strategic owner of the relationship from post-implementation handoff through expansion - the clear answer to "who do I call."
  • Deliver insight, not just reporting. Build a deep understanding of the product, each customer's composition, and their objectives, and bring Directors and decision-makers insights they couldn't get on their own - Kyruus Connect analytics tell a compelling, customer-specific story of value and opportunity.
  • Investigate the real need. Look past individual tickets to the patterns beneath them to surface what customers actually need, and turn it into proactive guidance.
  • Lead executive engagement. Run value reviews and QBRs with VP- and Director-level stakeholders on a cadence that scales with account tier, translating data into clear narratives about ROI and next steps.
  • Orchestrate the team. Direct operational teammates and specialists on your accounts so the customer experiences one coordinated relationship.
  • Drive retention and health. Proactively manage account health and run NPS/CSAT programs to protect retention and catch risk early.
  • Fuel growth. Surface expansion signals and proof points to the Sales Account Executive - your role is to narrate value and flag opportunity, not to chase quota.
  • Be the voice of the customer. Partner with Product, Sales, and Implementation to influence the roadmap and improve the customer experience.

Minimum Requirements:
Specific Job Skills:
  • At least 5 years in Customer Success, Account Management, or a high-touch consultative role; SaaS or Healthcare IT (especially patient access, provider data, or digital scheduling) strongly preferred
  • Communication mastery: Simplify complex concepts and present them persuasively to both operational users and executive leadership.
  • Relationship focus: Build rapport, earn trust, and navigate the organizational dynamics of a health system.
  • Analytical ability: Comfortably interpret product reporting, adoption data, and performance trends and turn them into "value stories." (You don't need to write SQL or parse logs - your operational partners own that - but you must confidently read and reason about the data.)
  • Orchestration: Coordinate cross-functional resources to deliver a unified customer experience.
  • Adaptability: Manage a portfolio spanning enterprise to emerging accounts and adjust your approach to each customer's maturity.

Education: Four-year Bachelor's Degree from college/university required.
Experience: 5 years of experience
Supervision: N/A
Certifications: N/A
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

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