ZipRecruiter

Log In

1

Customer Success Associate Jobs in Springfield, TN

Novatech.net

Client Onboarding Associate

Nashville, TN · On-site

As we grow nationwide, we have a great opportunity for a CLIENT ONBOARDING ASSOCIATE supporting ... Providing outstanding customer service to our clients * Inventory management * Demonstrates strong ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... experience in a client-facing role, preferably in the Technology industry. * Strong communication ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... experience in a client-facing role, preferably in the Technology industry. * Strong communication ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... experience in a client-facing role, preferably in the Technology industry. * Strong communication ...

Daily Wire

Client Success Manager

Nashville, TN · On-site

Maintain accurate campaign documentation using CRM, order management, and ad serving platforms ... client success. * Experience managing integrated advertising campaigns from planning through ...

Daily Wire

Client Success Manager

Nashville, TN · On-site

Maintain accurate campaign documentation using CRM, order management, and ad serving platforms ... client success. * Experience managing integrated advertising campaigns from planning through ...

Daily Wire

Client Success Manager

Nashville, TN · On-site

Maintain accurate campaign documentation using CRM, order management, and ad serving platforms ... client success. * Experience managing integrated advertising campaigns from planning through ...

Glean

AI Success Manager, Central

Nashville, TN · Hybrid

$120K - $170K/yr

As an AI Success Manager (AISM) , you will serve as the primary post-sales point of contact ... Help our customers achieve real business outcomes through the use of AI * Serve as the primary lead ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Springfield, TN

Customer Success Associate information

See Springfield, TN salary details

$17.5K

$50K

$87.8K

How much do customer success associate jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success associate in Springfield, TN is $50,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $61,900.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What job categories do people searching Customer Success Associate jobs in Springfield, TN look for? The top searched job categories for Customer Success Associate jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Customer Success Associate jobs? Cities near Springfield, TN with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Springfield, TN as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,044 per year, or $24.1 per hour.
Associate Customer Success Management

Associate Customer Success Management

Fortive

Nashville, TN • On-site, Remote

Full-time

Posted 3 days ago

Fortive rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Position Summary: The Associate Customer Success Manager is responsible for supporting the Senior Customer Success Manager team with the objective of providing white glove service to Censis customers, while driving long-term strategic relationships, adoption, and growth opportunities across a high volume of accounts. This role focuses on ensuring successful product use, retention, and a positive experience for clients at scale, while growing client utilization and subscription footprint. The Associate Customer Success Manager serves as an internal advocate for the customer, through conveying the value of CensiTrac and other Censis solutions and being the frontline of communication. This position requires extreme attention to detail, time management, organization, and excellent written and verbal communication skills. As we scale our Customer Success Manager team, furthering personal development and team success is a top priority.
Specific Responsibilities:
  • Serve as a day-to-day support resource for the Customer Success team, helping Sr. CSMs maintain "white glove" service across assigned hospital systems and facilities
  • Act as an advisor to customers to ensure they're leveraging the solution effectively
  • Manage requests from current customers such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
  • Support QBR preparation - pulling data, building slides/reports, and tracking action items to closure
  • Support Sr. CSMs on cross-sell lead handling - building and preparing quotes, delivering brief product demos, and gathering implementation data to keep opportunities moving
  • Coordinate and complete onsite and virtual visits to deliver product training and coaching across the customer lifecycle
  • Triage and route customer inquiries, escalations, and support requests to the appropriate team member, ensuring timely follow-up
  • Partner cross-functionally with Sales, Support, and Implementation teams to ensure smooth handoffs and consistent client experience
  • Support special projects and rollouts as assigned by customer success leadership
  • Collaborate with Sales Analyst on reporting to identify risks and opportunities

Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Censis
Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 62900 - 105000

What Fortive employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Fortive logo

About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

Social media

FacebookTwitter

View All Fortive Jobs

Apply