Customer Success Partner Jobs (NOW HIRING)

About the role

One of Evio's core product offerings is Evio Insights: comprised of actionable, plan driven real-world evidence (RWE) projects to create clinical and financial impact for health plan customers and their members.

Evio's team of pharmacists and researchers use RWE to produce practical insights that help health plans make better decisions, improve outcomes, and manage the cost of high-impact medications. Our work is delivered via research manuscripts and playbooks that translate evidence into clear, actionable strategies to create near-term value for health plans. These strategies could include coverage approaches, pharmaceutical contracting strategies, and patient-targeting parameters to improve outcomes and decrease costs. Over time, our work will continue to look more closely at sub-populations, driving closer to personalized formularies, and integrate with our value-based manufacturer contracting capabilities and solutions.

In this customer success role, you will serve as the key connection point between Evio and our customers, helping ensure our insights are relevant, adopted, and delivering real impact. You'll work closely with health plans to solicit and shape research priorities, guide and advise on implementation of insights, and measure the value created. Your work will directly influence how customers apply evidence to improve care and affordability.

What you'll do

You will serve as a strategic partner and liaison between Evio and our health plan customers, ensuring the success of Evio Insights for customers. You will be the voice of the customer and health plan subject matter expert across product phases:

1. Ideation/discovery: Maintain a strong grasp of customer level priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape RWE project ideas to be attractive and valuable to health plan customers. Assist the Evio product team in translating customers' needs and priorities into RWE projects.
2. Production: Collaborate with the research team to ensure RWE study outputs align with customers' needs and generate practical, usable insights. Review project components and gather customer feedback to refine deliverables.
3. Operationalize: Own customer-level operationalization strategy and execution. This includes developing customer-specific implementation plans and guiding customers through adoption of Evio Insights recommendations, helping them solve problems through unique challenges in the own markets and health plans.
4. Impact analysis: Collaborate with Evio research and analytics teams to evaluate the impact of adoption.

Additionally, you will:

• Lead efforts to share best practices among customers, such as convening user forums and other customer engagement opportunities
• Track and report on adoption and outcomes across customers, including:
  • How and why insights were implemented
  • Barriers to adoption when applicable
  • Value created from adoption
• Contribute to continuous improvement of Evio Insights by representing customer perspectives
• Partner with Evio's pharmaceutical contracting team to use RWE insights to drive contracting strategies, especially focused on outcomes that drive the "flywheel"

Your skills and experience

• Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree
• A current and unrestricted pharmacist license in at least one state
• 8+ years of health plan pharmacy and medical benefit experience with deep current expertise in:
  • Pharmacy and medical benefit design and management
  • Evidenced-based formulary, medical policy, and utilization management (UM) development and implementation
  • Pharmaceutical contracting (e.g. rebates, warranties) related to formularies, medical polices, and UM
  • Knowledge of pharmacy benefit manager (PBM) operations
• Strong clinical evidence appraisal skills and ability to interpret data

How you work

• You are effective at building relationships with both internal teammates and external customers and stakeholders
• You have a founders' mentality: you take initiative and move ideas forward, testing and refining as you go without needing heavy guidance
• You are a consensus builder: you inspire customers to "yes", and prioritize and drive solutions
• You are resilient and pragmatic: navigating ambiguity with a practical, solutions- focused mindset
• You are outcomes obsessed: able to prioritize, independently problem solve and see projects through to the end
• You are an exceptional implementor and communicator: you write crisp, repeatable implementation plans/ checklists and can communicate ideas with a range of audiences, including senior leaders
• You have customer empathy: you understand the challenges our health customers face and have walked in their shoes in prior roles

Salary Considerations:  

Anticipated annual base pay range: $ 175,000 to $ 200,000 plus additional variable compensation.

At Evio, we're committed to building a competitive compensation package to honor the value our teammates bring as well as attract and retain top talent that is aligned with our culture, mission and values. Compensation includes base pay (range shown) and could include other variable compensation opportunities depending on job seniority, location, and date of hire. Evio also offers a number of attractive benefits to eligible teammates including health insurance, retirement savings, life and disability insurance, paid and unpaid time off, and other benefits to make sure Evio teammates and families are well supported. 

Please note that the base pay information shown is a general guideline for the job responsibilities and qualifications listed. Salary decisions are based on candidate experience, and market and business considerations. 

How we take care of you:

• Great Health Insurance - The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents. 
• 401K Match - Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits.
• Time Off - We have a flexible vacation policy for teammates to unplug and recharge when you need it. There is no minimum or maximum amount of vacation allowed per year, and there is no payment in consideration for unused vacation. Vacation is to be used at your discretion, with approval of leadership. 
• Parental Leave - Generous paid leave for new parents (includes birth and non-birth parents).