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Customer Success Partner Jobs in Minnesota (NOW HIRING)

Granicus

Customer Success Consultant

Saint Paul, MN · On-site

Partner with Sales to co-develop account growth strategies and support upsell/cross-sell ... Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... You will partner closely with leadership to operationalize strategic initiatives, bringing ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site +1

$80K - $100K/yr

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

The CSA partners closely with administration, service operations, and estimating teams to drive ... customer success, account management, or B2B customer-facing roles (construction, roofing, or ...

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Customer Success Onboarding Specialist

Waite Park, MN · On-site

$45K - $49K/yr

Role Overview Customer Success Onboarding Specialist This is a full-time, hourly, in-person ... Build early rapport and trust, setting the tone for a long-term partnership. * Proactively address ...

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Customer Success Onboarding Specialist

Waite Park, MN · On-site

$45K - $49K/yr

Role Overview Customer Success Onboarding Specialist This is a full-time, hourly, in-person ... Build early rapport and trust, setting the tone for a long-term partnership. * Proactively address ...

Merchology

Customer Success Specialist

Plymouth, MN · On-site

$20.50 - $23/hr

Merchology seeks a Customer Service Specialist I for our Customer Service team. Reporting to the ... Premium brand partner discounts * Employee-led Committees * denotes full-time permanent employee ...

Merchology

Customer Success Specialist

Plymouth, MN · Hybrid

Merchology seeks a Customer Service Specialist I for our Customer Service team. Reporting to the ... Premium brand partner discounts * Employee-led Committees * denotes full-time permanent employee ...

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Showing results 1-20

All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Minnesota

Customer Success Partner information

See Minnesota salary details

$31.8K

$81.4K

$137.1K

How much do customer success partner jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success partner in Minnesota is $81,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What jobs pay 4000 a week without a degree?

Customer Success Partner roles typically do not pay $4,000 weekly without relevant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales positions, certain real estate roles, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education. Success in these roles depends on performance, client relationships, and industry demand.

What are the key skills and qualifications needed to thrive as a Customer Success Partner, and why are they important?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

What is the role of a customer success partner?

A customer success partner is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and ongoing account management, utilizing communication and problem-solving skills to enhance customer satisfaction and retention.

Do CSMs make good money?

Customer Success Partners typically earn competitive salaries that vary based on experience, location, and company size. Entry-level roles may start around $50,000 annually, while experienced CSMs can earn over $100,000, especially with performance bonuses and certifications. The role often requires strong communication skills and familiarity with customer relationship management tools.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

Will AI replace CSM?

Customer Success Partners (CSPs) focus on building relationships, understanding client needs, and providing personalized support, which are skills that AI currently cannot fully replicate. While AI tools can assist with data analysis, automation, and routine tasks, the role of a CSP involves empathy, strategic thinking, and complex problem-solving that require human judgment. Therefore, AI is more likely to augment rather than replace Customer Success Partners in the foreseeable future.
What are popular job titles related to Customer Success Partner jobs in Minnesota? For Customer Success Partner jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Success Partner jobs in Minnesota look for? The top searched job categories for Customer Success Partner jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Success Partner jobs? Cities in Minnesota with the most Customer Success Partner job openings:
Customer Success Partner jobs near you
Infographic showing various Customer Success Partner job openings in Minnesota as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,354 per year, or $39.1 per hour.
Customer Success Enablement Specialist

Customer Success Enablement Specialist

HHAeXchange

Minneapolis, MN • Remote

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.

This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.

The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.

This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.

This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Customer Success Onboarding and Ramp Enablement

  • Partner with Customer Success leadership to identify capability gaps and enablement priorities.
  • Design onboarding and ramp programs that accelerate new hire readiness.
  • Build role-based learning pathways aligned to customer lifecycle ownership and engagement expectations.
  • Develop certification checkpoints and reinforcement programs to strengthen capability growth.

Product Adoption & Customer Lifecycle Enablement

  • Partner with Product and cross-functional teams to translate new features, releases, and workflow updates into actionable Customer Success enablement.
  • Develop enablement materials including:
    • Adoption playbooks
    • Lifecycle engagement guides
    • Escalation handling frameworks
    • Product messaging guides
    • Customer conversation resources
    • Success planning templates
  • Ensure teams are prepared to support product adoption and ongoing customer engagement.

Customer Success Skills Development

Design enablement around:

  • Adoption conversations
  • Success planning
  • Renewal readiness
  • Escalation management
  • Consultative customer conversations
  • Risk identification
  • Health signal interpretation
  • Expansion opportunity awareness
  • Stakeholder communication

Performance Support & Coaching

  • Partner with Customer Success managers to reinforce learning through coaching frameworks and performance support.
  • Develop tools that help leaders coach effectively and consistently.
  • Partner with CS leadership on skill reinforcement and behavioral adoption.

Learning Experience Design & Delivery

  • Design and develop engaging learning experiences, including:
    • Instructor-led workshops.
    • eLearning modules.
    • Scenario-based training and role-play exercises.
  • Facilitate live and virtual training sessions focused on real-world application.
  • Deliver reinforcement programs to support knowledge retention and behavior change.

Content Alignment

  • Partner with internal teams the development and maintenance of a centralized internal resource hub.
  • Ensure enablement content is accurate, accessible, and aligned with current product and process updates.
  • Partner with cross-functional teams to continuously improve content quality and usability.

Program Measurement & Continuous Improvement

  • Support reporting and analysis of enablement effectiveness using metrics such as:
    • Time-to-productivity
    • Customer adoption indicators
    • Escalation reduction
    • CSAT/NPS influence
    • Retention support metrics
    • Manager feedback
    • Learner engagement
  • Gather insights from stakeholders and frontline teams to continuously improve enablement programs.
  • Support alignment of enablement efforts to business goals, including customer adoption and satisfaction.

Learning Technology & Program Operations

  • Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.
  • Maintain and organize enablement content to ensure ease of access and usability.
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel 10%-25%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Bachelor's degree in business administration, Education, or a related field.
  • 3-5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.
  • Experience supporting Customer Success, Account Management, Customer Experience, or post-sale SaaS teams.
  • Familiarity with customer lifecycle management concepts.
  • Understanding of SaaS adoption and retention strategies.
  • Experience enabling customer-facing teams in dynamic environments.
  • Proven ability to design and deliver impactful enablement programs that improve performance outcomes.
  • Strong instructional design and facilitation skills.
  • Experience translating complex product or process information into clear, actionable learning.
  • Experience working cross-functionally with Product, Customer Experience, and Operations teams.
  • Familiarity with LMS platforms and learning technologies.
  • Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.
  • Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.
  • Demonstrates a high level of integrity, accountability, and collaboration.
  • We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.
The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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