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Associate Customer Success Manager Jobs in Minnesota

Hoxhunt

Associate Customer Success Manager

Minneapolis, MN · On-site

$90K - $95K/yr

As our Associate Customer Success Manager, you will play a critical role in scaling our operations and driving success for our small and medium-sized business (SMB) customers. You will leverage a ...

Hoxhunt

Associate Customer Success Manager

Minneapolis, MN · On-site

$90K - $95K/yr

As our Associate Customer Success Manager, you will play a critical role in scaling our operations and driving success for our small and medium-sized business (SMB) customers. You will leverage a ...

T E C Industrial Inc

Customer Success Manager

Edina, MN · On-site

$60K - $70K/yr

Job Category Customer Success, Account Management, Client Relations * Industry SaaS, Sports Technology, Sports & Recreation * Employee Type Full Time Exempt * Required Degree 4 Year Degree * Manage ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site +1

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

RXinsider LTD.

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

New

QuVa Pharma, Inc.

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

What Customer Success Manager Does Each Day: * Acts as our customers' main point of contact; take responsibility for onboarding, training and relationship management * Consults and collaborates with ...

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across ...

NETRIO

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across Netrio ...

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across Netrio ...

Minnesota Jobs

Customer Success Manager III

Saint Paul, MN · On-site

$61K - $75K/yr

Customer Success Manager III When you join Renaissance ® , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized ...

Solera

Customer Success Manager

Eagan, MN · On-site

Customer Success Manager / Eagan, MN or virtual (US) Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a ...

Cleo

Customer Success Manager

Jackson, MN · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Saint Paul, MN · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Solera Corporation

Customer Success Manager

Eagan, MN · On-site

Customer Success Manager / Eagan, MN or virtual (US)Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a ...

Minnesota Jobs

Customer Success Manager II

Saint Paul, MN · On-site

$56K - $77K/yr

Customer Success Manager II When you join Renaissance ® , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Minnesota

Associate Customer Success Manager information

See Minnesota salary details

$18.1K

$51.9K

$91.1K

How much do associate customer success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for associate customer success manager in Minnesota is $51,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $64,200.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Minnesota?

The most popular types of Customer Success Manager jobs in Minnesota are:

What are popular job titles related to Associate Customer Success Manager jobs in Minnesota?

For Associate Customer Success Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Minnesota look for?

The top searched job categories for Associate Customer Success Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Associate Customer Success Manager jobs?

Cities in Minnesota with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Minnesota as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,900 per year, or $25 per hour.

Associate Customer Success Manager

Minneapolis, MN • On-site

Hoxhunt
See more jobs at Hoxhuntexternal

$90K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes

  • Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights

  • Support customers with onboarding and training, ensuring they see immediate value from the platform

Job description

Our mission and why it matters
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks. We build the tools that detect and stop them.
About this role
At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. As our Associate Customer Success Manager, you will play a critical role in scaling our operations and driving success for our small and medium-sized business (SMB) customers. You will leverage a scaled, digital-touch customer success model to manage a pooled portfolio of accounts, ensuring they achieve maximum value from our platform. By combining automated processes with proactive touchpoints, you will drive product adoption, customer satisfaction, and long-term retention in a fast-paced, high-growth environment.
What you'll do
  • Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes
  • Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights
  • Support customers with onboarding and training, ensuring they see immediate value from the Hoxhunt platform
  • Identify and execute on upselling and cross-selling opportunities to grow account ARR
  • Continuously improve and develop our scaled customer success processes to elevate the customer experience
  • Collaborate closely with a shared pool of Customer Success Managers to collectively address customer needs and ensure seamless support

What we're looking for
  • 1 year of professional experience preferably in customer success, account management, sales, or project management.
  • A deep fascination with data and the proven ability to use data to support your decisions and define necessary actions
  • Excellent prioritization skills and a disciplined approach to managing project timelines while always putting the customer first
  • A strong interest in technology and the confidence to master new technical tools quickly
  • A passionate, solution-oriented mindset with the courage to improve and develop processes when needed

Bonus points if you also:
  • Bring proven experience and results in upselling and cross-selling
  • Have previous experience onboarding or training customers at scale
  • Bring background experience from the cybersecurity industry or early-stage SaaS startups

What success looks like
  • In your first 3 months you will: Master the Hoxhunt platform, understand our scaled SMB customer journey, begin managing digital touchpoints within the pooled account model, and build strong relationships with your Customer Success team members.
  • By month 6 you will: Confidently manage proactive and reactive customer engagements, utilize data to define necessary actions for account health, successfully drive adoption and retention metrics, and actively identify opportunities for process improvements and account expansion.

Who you'll work with
At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.
You will join a dynamic and highly collaborative US Customer Success team based in our Minneapolis hub. You will work closely with a shared pool of CSMs, Sales, and Support teams to collectively ensure our SMB customers thrive. Your colleagues are passionate, data-driven, and embody a succeed together mindset, where we actively support each other and celebrate shared wins.
What you can expect from us
  • Compensation: Base salary range of $70,000 to $75,000 USD, with variable pay bringing the total on-target earnings to $90,000 to $95,000 USD
    • You may notice varying salary ranges for roles with similar titles across Hoxhunt; this is because each range is grounded in our role leveling and reflects the seniority, scope, and impact expectations required for that specific role and team, and we operate with a low hierarchy.
  • Working ways: We work in a flexible, hybrid work setting. Most roles include regular in-office time, typically two to three days per week.
  • High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
  • Authentic trust and autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.
  • A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime.
  • The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you will get to collaborate from our wonderful office in Minneapolis!

Recruitment Process
Our recruitment process is as follows:
  1. Initial virtual interview with Talent Acquisition (30 min, remote)
  2. Virtual interview with the Hiring Manager (45 min, remote)
  3. Final panel interview at our office in Edina, MN (1 hour, onsite)
  4. Offer
  5. References & Background Check
About Hoxhunt
Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.
As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.
Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!

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