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Remote Senior Customer Success Jobs in Minnesota

NetSPI

Senior Customer Success Manager

Minneapolis, MN · On-site +1

Join the mission as Senior Customer Success Manager. We're looking for an individual to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site +1

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety ... Provides effective training and consultative working sessions; both remote and on-site * Is ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

ImageTrend

Customer Success Project Manager

Eagan, MN · On-site +1

$80K - $100K/yr

Under the direction of the Implementation Manager, the Customer Success Project Manager is ... our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

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All JobsCustomer Success JobsRemote Senior Customer Success JobsRemote Senior Customer Success Jobs in Minnesota

Remote Senior Customer Success information

What is a Remote Senior Customer Success?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the most commonly searched types of Senior Customer Success jobs in Minnesota?

The most popular types of Senior Customer Success jobs in Minnesota are:

What are popular job titles related to Remote Senior Customer Success jobs in Minnesota?

For Remote Senior Customer Success jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success jobs in Minnesota look for?

The top searched job categories for Remote Senior Customer Success jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Senior Customer Success jobs?

Cities in Minnesota with the most Remote Senior Customer Success job openings:

Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Senior Customer Success Manager

NetSPI

Minneapolis, MN • On-site, Remote

Full-time

Posted 9 days ago

Job description

NetSPI® pioneered Penetration Testing as a Service (PTaaS) and leads the industry in modern pentesting. Combining world-class security professionals with AI and automation, NetSPI delivers clarity, speed, and scale across 50+ pentest types, attack surface management, and vulnerability prioritization. The NetSPI platform streamlines workflows and accelerates remediation, enabling our experts to focus on deep dive testing that uncovers vulnerabilities others miss. Trusted by the top 10 U.S. banks and Fortune 500 companies worldwide, NetSPI has been driving security innovation since 2001.
NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers.
Join the mission as Senior Customer Success Manager. We're looking for an individual to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each customer's security priorities into a practical success plan, orchestrate the right NetSPI resources, and make value visible to both technical stakeholders and executives.
This is a commercial, outcomes-focused role with strong cybersecurity fluency. You will not be expected to perform penetration tests; you will be expected to understand customer security programs, ask credible questions, connect NetSPI capabilities to business objectives, and lead the customer journey from onboarding through renewal and expansion.
Responsibilities:
  • Develop trusted relationships across security, technology, procurement, and executive stakeholders; maintain a clear stakeholder map and engagement strategy for each account.
  • Create and execute mutual success plans that define customer objectives, use cases, milestones, adoption targets, risks, and measurable outcomes.
  • Lead the post-sale lifecycle, including transition from sales, onboarding, adoption, program maturity, executive business reviews, renewal readiness, and expansion planning.
  • Build a strong understanding of each customer's security program, attack surface, testing cadence, remediation workflows, risk priorities, and reporting requirements.
  • Drive adoption of the NetSPI Platform and relevant services by connecting capabilities to customer workflows and helping customers operationalize results.
  • Translate technical findings and program activity into clear business value, risk-reduction narratives, trends, and executive-ready recommendations.
  • Partner with Account Executives on customer health and renewal strategy for your portfolio; identify risk early, document recovery plans, and coordinate cross-functional action to protect retention.
  • Identify qualified growth opportunities based on customer goals and value gaps, partnering with Account Executives and solution experts on expansion strategy.
  • Orchestrate Customer Support, Delivery, Product, Engineering, Sales, and other internal teams to resolve issues, maintain engagement quality, and deliver a cohesive customer experience.
  • Represent the voice of the customer by capturing actionable feedback, identifying recurring themes, and influencing product, process, and service improvements.
  • Mentor peers, share repeatable practices, and contribute to playbooks, segmentation strategies, customer programs, and operational improvements across Customer Success.

Minimum Qualifications:
  • 5+ years of customer success, strategic account management, technical account management, or cybersecurity consulting experience, including ownership of complex customers.
  • Demonstrated success managing renewals, retention risk, adoption, and expansion within a recurring-revenue technology or technology-enabled services business.
  • Working knowledge of offensive security and vulnerability management concepts, such as penetration testing, attack surfaces, remediation, risk prioritization, and common security-program workflows.
  • Ability to understand technical context and explain complex security concepts, program performance, and business value to audiences ranging from practitioners to executives.
  • Experience building success plans, leading executive business reviews, managing escalations, and coordinating cross-functional account teams.
  • Strong executive presence, consultative discovery skills, commercial judgment, and written and verbal communication.
  • Analytical discipline: comfort using customer health, product usage, service delivery, support, and commercial data to identify trends and guide action.
  • Ability to prioritize a portfolio, operate independently in a fast-moving environment, and create clarity amid ambiguity.
  • Willingness to travel up to 20-30%

Preferred Qualifications:
  • Experience with Penetration Testing as a Service (PTaaS), continuous security validation, attack surface management, application security, cloud security, red teaming, or security assessments.
  • Experience supporting large enterprises or regulated industries and navigating complex stakeholder, procurement, and compliance environments.
  • Familiarity with CRM, customer-success, support, and analytics platforms, plus enterprise integrations such as Jira or ServiceNow.
  • Relevant credentials such as CISSP, CISM, CISA, Security+, or comparable cybersecurity education.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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