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Customer Success Manager Clinical Jobs in Minnesota

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across Netrio ...

Jamf

Customer Success Manager

Minneapolis, MN · On-site

Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

Scientific Safety Alliance

Customer Success Manager

Plymouth, MN · On-site

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive customer satisfaction, retention, and revenue growth. In this role, you will be ...

Scientific Safety Alliance

Customer Success Manager

Plymouth, MN · On-site

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive customer satisfaction, retention, and revenue growth. In this role, you will be ...

Scientific Safety Alliance

Customer Success Manager

Plymouth, MN · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive customer satisfaction, retention, and revenue growth. In this role, you will be ...

Scientific Safety Alliance

Customer Success Manager

Plymouth, MN · On-site

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive customer satisfaction, retention, and revenue growth. In this role, you will be ...

JAMF Software LLC

Customer Success Manager

Minneapolis, MN · On-site

$64K - $119K/yr

Minimum Education Required HS Diploma / GED Degree (Required) Minimum Experience Required 3-5+ years in Customer Success or Account Management within a SaaS environment; Proven experience managing ...

iCIMS

Customer Success Manager

Saint Paul, MN · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Minnesota Jobs

Customer Success Manager

Saint Paul, MN · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

SHI GmbH

Customer Success Manager - VMware

Saint Paul, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

ServiceNow

Customer Success Manager

Austin, MN · On-site

$89K - $133K/yr

  • Medical

  • Retirement

Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required. * You have ...

New

EDB

Principal Customer Success Manager

Saint Paul, MN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Showing results 1-20

All JobsCustomer Success Clinical JobsCustomer Success Manager Clinical JobsCustomer Success Manager Clinical Jobs in Minnesota

Customer Success Manager Clinical information

See Minnesota salary details

$31.8K

$81.4K

$137.1K

How much do customer success manager clinical jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success manager clinical in Minnesota is $81,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Clinical vs Customer Support Specialist?

AspectCustomer Success Manager ClinicalCustomer Support Specialist
Required CredentialsHealthcare or clinical certifications, relevant experience in medical settingsTechnical or product knowledge, customer service experience
Work EnvironmentHealthcare facilities, clinical settings, or remote healthcare teamsCall centers, help desks, or online support platforms
Employer & Industry UsageHospitals, biotech firms, healthcare providersTech companies, software providers, consumer electronics
Common Search & ComparisonCustomer Success Manager Clinical vs Customer Support Specialist

The Customer Success Manager Clinical focuses on maintaining long-term relationships with healthcare clients, ensuring clinical needs are met, and providing specialized support in medical settings. In contrast, a Customer Support Specialist handles technical issues and customer inquiries across various industries, often with less emphasis on clinical expertise. Both roles require strong communication skills but differ significantly in industry-specific knowledge and work environment.

How does a customer success manager clinical typically collaborate with healthcare professionals and internal teams?

As a Customer Success Manager in a clinical environment, you will work closely with clinicians, administrators, and internal product or support teams to ensure clients achieve desired outcomes with your company’s solutions. This often involves facilitating onboarding, providing ongoing training, gathering feedback from healthcare professionals, and troubleshooting issues in partnership with technical experts. Strong communication skills and a proactive approach to relationship-building are essential, as you'll serve as a bridge between clients’ clinical needs and your organization's offerings. Collaboration is key to anticipating challenges, identifying opportunities for improvement, and driving customer satisfaction.

What is a customer success manager clinical?

A Customer Success Manager Clinical is a professional who ensures that healthcare clients, such as hospitals or clinics, effectively use a company's clinical products or services. They act as a liaison between the client and the company, providing training, support, and guidance to optimize outcomes and satisfaction. Their goal is to foster strong client relationships, address concerns, and help healthcare organizations achieve the best results with the solutions provided.

What are the key skills and qualifications needed to thrive as a customer success manager clinical?

To thrive as a Customer Success Manager Clinical, you need a background in healthcare or life sciences, strong customer relationship management abilities, and experience with clinical workflows. Familiarity with CRM platforms, EHR systems, and relevant certifications such as CSM (Certified Customer Success Manager) are commonly expected. Excellent communication, problem-solving, and empathy are crucial soft skills for building trust and guiding clinical clients effectively. These competencies ensure clients attain value from clinical products and services, leading to improved outcomes and long-term partnerships.
What are popular job titles related to Customer Success Manager Clinical jobs in Minnesota? For Customer Success Manager Clinical jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Clinical jobs in Minnesota look for? The top searched job categories for Customer Success Manager Clinical jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Success Manager Clinical jobs? Cities in Minnesota with the most Customer Success Manager Clinical job openings:
Customer Success Manager Clinical jobs near you
Infographic showing various Customer Success Manager Clinical job openings in Minnesota as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $81,354 per year, or $39.1 per hour.

Customer Success Manager

Netrio

Golden Valley, MN • On-site

Full-time

Re-posted 26 days ago

Job description

At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what's possible with technology. If you're passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.
SUMMARY OF POSITION
Through team leadership and outstanding communication regarding what matters to our customers, this role will inspire Customer Success across all of Netrio. The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth.
Your concise, relevant, and clear communication across Netrio teams including Cybersecurity and Managed Services ensure continuity of services, an improved customer experience, and a coordination of data driven metrics. Consistent action plan execution and fearless communications increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team. The Customer Success Manager will be empowered to challenge the status quo, acting as both a team player and as someone who can work independently.
RESPONSIBILITIES
Data
  • Provide reporting on current and past results, renewals, upsell forecasts, and client technology
  • Track leading indicators of customer health, churn, customer adoption, renewals, and upsell opportunities.
  • Provide actionable, fact-based research and insight that align with objections, goals, and business decisions

Process
  • Determine the timing and content of appropriate touch points for CSMs throughout the customer journey to drive optimal adoption and retention.
  • Detect early signals of at-risk renewals, design actions to address them, and provide paths to escalations when needed.
  • Identify areas for upsell and cross-selling opportunities

Cross Functional Coordination
  • Ensure clear and consistent communication channels are established between Managed IT, Cyber teams.
  • Coordinate cross functional processes that help meet renewal and upsell targets which include processes for CSMs to:
  • Relay customer feedback
  • Align with support team on resolution of major cases
  • Provide feedback to Marketing on the readiness of our customers
  • Help the Professional Services team overcome delays in implementation.
  • Manage expectations and be able to say "no".
  • Monitor multiple projects and report status to team, stakeholders, customers, and leadership team.
  • Manage tradeoffs and be able to advise on the impact of changes in features, schedules and scope and how that impacts cost, delivery, and project objectives. Invoke change orders as needed.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive process documentation.

SKILLS & QUALIFICATIONS
  • Exceptional creative and critical thinking capabilities
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers paired with a passion for driving growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and data-driven mindset
  • Demonstrated desire for continuous self-improvement and learning
  • Excellent communication and presentation skills
  • Expert knowledge across Netrio's service offerings
  • 3 to 5 years previous experience in a Customer Success or sales role

PREFERRED EXPERIENCE
  • Demonstrated knowledge of Managed Service Provider roles and themes
  • Demonstrated technology experience/familiarity with:
  • Microsoft solutions including: Azure, M365, Intune, ASR, Teams, and SharePoint
  • Server technology including: Windows, Linux
  • Networking technology including: Cisco, PaloAlto

The pay range for this role is:
60,000 - 90,000 USD per year (Golden Valley, MN)
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

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