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Weekend Customer Success Manager Jobs in Minnesota

NETRIO

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across Netrio ...

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across Netrio ...

Jamf

Customer Success Manager

Minneapolis, MN · On-site

Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

Recast Software

Customer Success Manager

Minneapolis, MN · On-site

$90K/mo

We are looking for a Customer Success Manager to own the relationships of a wide variety of customers. You'll build relationships with key customers and create playbooks to drive the success of our ...

JAMF Software LLC

Customer Success Manager

Minneapolis, MN · On-site

$64K - $119K/yr

Minimum Education Required HS Diploma / GED Degree (Required) Minimum Experience Required 3-5+ years in Customer Success or Account Management within a SaaS environment; Proven experience managing ...

iCIMS

Customer Success Manager

Saint Paul, MN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Minnesota Jobs

Customer Success Manager

Saint Paul, MN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

ServiceNow

Customer Success Manager

Austin, MN · On-site

$89K - $133K/yr

Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required. * You have ...

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All JobsCustomer Success JobsWeekend Customer Success Manager JobsWeekend Customer Success Manager Jobs in Minnesota

Weekend Customer Success Manager information

What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?

AspectWeekend Customer Success ManagerPart-Time Customer Support Specialist
CredentialsCustomer success certifications, relevant experienceBasic customer service skills, sometimes certifications
Work EnvironmentClient-facing, strategic engagement, remote or officeSupport center, call center, or remote
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, e-commerce
Search & Comparison IntentCustomer success roles, client retentionCustomer support, troubleshooting

The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.

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The most popular types of Weekend Customer Success jobs in Minnesota are:

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Weekend Customer Success Manager jobs near you

Customer Success Manager

NETRIO

Golden Valley, MN • On-site

Other

Re-posted 28 days ago

Job description

At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what's possible with technology. If you're passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.
SUMMARY OF POSITION
Through team leadership and outstanding communication regarding what matters to our customers, this role will inspire Customer Success across all of Netrio. The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth.
Your concise, relevant, and clear communication across Netrio teams including Cybersecurity and Managed Services ensure continuity of services, an improved customer experience, and a coordination of data driven metrics. Consistent action plan execution and fearless communications increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team. The Customer Success Manager will be empowered to challenge the status quo, acting as both a team player and as someone who can work independently.
RESPONSIBILITIES
Data

  • Provide reporting on current and past results, renewals, upsell forecasts, and client technology
  • Track leading indicators of customer health, churn, customer adoption, renewals, and upsell opportunities.
  • Provide actionable, fact-based research and insight that align with objections, goals, and business decisions
Process
  • Determine the timing and content of appropriate touch points for CSMs throughout the customer journey to drive optimal adoption and retention.
  • Detect early signals of at-risk renewals, design actions to address them, and provide paths to escalations when needed.
  • Identify areas for upsell and cross-selling opportunities
Cross Functional Coordination
  • Ensure clear and consistent communication channels are established between Managed IT, Cyber teams.
  • Coordinate cross functional processes that help meet renewal and upsell targets which include processes for CSMs to:
  • Relay customer feedback
  • Align with support team on resolution of major cases
  • Provide feedback to Marketing on the readiness of our customers
  • Help the Professional Services team overcome delays in implementation.
  • Manage expectations and be able to say "no".
  • Monitor multiple projects and report status to team, stakeholders, customers, and leadership team.
  • Manage tradeoffs and be able to advise on the impact of changes in features, schedules and scope and how that impacts cost, delivery, and project objectives. Invoke change orders as needed.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive process documentation.
SKILLS & QUALIFICATIONS
  • Exceptional creative and critical thinking capabilities
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers paired with a passion for driving growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and data-driven mindset
  • Demonstrated desire for continuous self-improvement and learning
  • Excellent communication and presentation skills
  • Expert knowledge across Netrio's service offerings
  • 3 to 5 years previous experience in a Customer Success or sales role
PREFERRED EXPERIENCE
  • Demonstrated knowledge of Managed Service Provider roles and themes
  • Demonstrated technology experience/familiarity with:
  • Microsoft solutions including: Azure, M365, Intune, ASR, Teams, and SharePoint
  • Server technology including: Windows, Linux
  • Networking technology including: Cisco, PaloAlto

The pay range for this role is:
60,000 - 90,000 USD per year (Golden Valley, MN)
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

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