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Scaled Customer Success Manager Jobs in Minnesota

Hoxhunt

Associate Customer Success Manager

Minneapolis, MN · On-site

$90K - $95K/yr

You will leverage a scaled, digital-touch customer success model to manage a pooled portfolio of accounts, ensuring they achieve maximum value from our platform. By combining automated processes with ...

Hoxhunt

Customer Success Manager, SMB

Minneapolis, MN · On-site

$110K - $112K/yr

You will leverage a scaled, digital-touch customer success model to manage a pooled portfolio of accounts, ensuring they achieve maximum value from our platform. By combining automated processes with ...

T E C Industrial Inc

Customer Success Manager

Edina, MN · On-site

$60 - $70/hr

Job Category Customer Success, Account Management, Client Relations * Industry SaaS, Sports Technology, Sports & Recreation * Employee Type Full Time Exempt * Required Degree 4 Year Degree * Manage ...

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QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

Wolters Kluwer

Customer Success Manager

Victoria, MN · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Morins Exteriors

Customer Success Manager

Duluth, MN · On-site

$60K - $70K/yr

Customer Success Manager Morins Exteriors Location: Duluth, Minnesota Employment Type: Full-time, W2 position Schedule: Monday-Friday, 8:00 AM-5:00 PM. Up to 45 hours per week during designated busy ...

QuVa Pharma, Inc.

Customer Success Manager

Minneapolis, MN · On-site

$86 - $118/hr

What Customer Success Manager Does Each Day: * Acts as our customers' main point of contact; take responsibility for onboarding, training and relationship management * Consults and collaborates with ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site +1

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

Wolters Kluwer

Customer Success Manager

Victoria, MN · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Victoria, MN · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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Showing results 1-20

All JobsScaled Customer Success JobsScaled Customer Success Manager JobsScaled Customer Success Manager Jobs in Minnesota

Scaled Customer Success Manager information

See Minnesota salary details

$31.8K

$81.4K

$137.1K

How much do scaled customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for scaled customer success manager in Minnesota is $81,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

How does a scaled customer success manager balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a scaled customer success manager?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

What is a scaled customer success manager?

A scaled customer success manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What are popular job titles related to Scaled Customer Success Manager jobs in Minnesota?

For Scaled Customer Success Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Scaled Customer Success Manager jobs in Minnesota look for?

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What cities in Minnesota are hiring for Scaled Customer Success Manager jobs?

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Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in Minnesota as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,354 per year, or $39.1 per hour.

Associate Customer Success Manager

Hoxhunt

Minneapolis, MN • On-site

$90K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes

  • Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights

  • Support customers with onboarding and training, ensuring they see immediate value from the platform

Job description

Our mission and why it matters
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks. We build the tools that detect and stop them.
About this role
At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. As our Associate Customer Success Manager, you will play a critical role in scaling our operations and driving success for our small and medium-sized business (SMB) customers. You will leverage a scaled, digital-touch customer success model to manage a pooled portfolio of accounts, ensuring they achieve maximum value from our platform. By combining automated processes with proactive touchpoints, you will drive product adoption, customer satisfaction, and long-term retention in a fast-paced, high-growth environment.
What you'll do
  • Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes
  • Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights
  • Support customers with onboarding and training, ensuring they see immediate value from the Hoxhunt platform
  • Identify and execute on upselling and cross-selling opportunities to grow account ARR
  • Continuously improve and develop our scaled customer success processes to elevate the customer experience
  • Collaborate closely with a shared pool of Customer Success Managers to collectively address customer needs and ensure seamless support

What we're looking for
  • 1 year of professional experience preferably in customer success, account management, sales, or project management.
  • A deep fascination with data and the proven ability to use data to support your decisions and define necessary actions
  • Excellent prioritization skills and a disciplined approach to managing project timelines while always putting the customer first
  • A strong interest in technology and the confidence to master new technical tools quickly
  • A passionate, solution-oriented mindset with the courage to improve and develop processes when needed

Bonus points if you also:
  • Bring proven experience and results in upselling and cross-selling
  • Have previous experience onboarding or training customers at scale
  • Bring background experience from the cybersecurity industry or early-stage SaaS startups

What success looks like
  • In your first 3 months you will: Master the Hoxhunt platform, understand our scaled SMB customer journey, begin managing digital touchpoints within the pooled account model, and build strong relationships with your Customer Success team members.
  • By month 6 you will: Confidently manage proactive and reactive customer engagements, utilize data to define necessary actions for account health, successfully drive adoption and retention metrics, and actively identify opportunities for process improvements and account expansion.

Who you'll work with
At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.
You will join a dynamic and highly collaborative US Customer Success team based in our Minneapolis hub. You will work closely with a shared pool of CSMs, Sales, and Support teams to collectively ensure our SMB customers thrive. Your colleagues are passionate, data-driven, and embody a succeed together mindset, where we actively support each other and celebrate shared wins.
What you can expect from us
  • Compensation: Base salary range of $70,000 to $75,000 USD, with variable pay bringing the total on-target earnings to $90,000 to $95,000 USD
    • You may notice varying salary ranges for roles with similar titles across Hoxhunt; this is because each range is grounded in our role leveling and reflects the seniority, scope, and impact expectations required for that specific role and team, and we operate with a low hierarchy.
  • Working ways: We work in a flexible, hybrid work setting. Most roles include regular in-office time, typically two to three days per week.
  • High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
  • Authentic trust and autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.
  • A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime.
  • The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you will get to collaborate from our wonderful office in Minneapolis!

Recruitment Process
Our recruitment process is as follows:
  1. Initial virtual interview with Talent Acquisition (30 min, remote)
  2. Virtual interview with the Hiring Manager (45 min, remote)
  3. Final panel interview at our office in Edina, MN (1 hour, onsite)
  4. Offer
  5. References & Background Check
About Hoxhunt
Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.
As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.
Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!

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