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Scaled Customer Success Manager Jobs (NOW HIRING)

Harvey

Scaled Customer Success Manager

New York, NY · On-site

$115K - $130K/yr

Role Overview The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team ...

Neura Market

$115 - $130/hr

Role Overview The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team ...

New

Attio

Scaled Customer Success Manager

San Francisco, CA · On-site

$120 - $180/hr

... scale, and build their go-to-market motion exactly as they need. We\'ve raised $116M from some of ... This isn\'t a traditional Customer Success role focused on managing a small portfolio of strategic ...

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...

Rogo

Scaled Customer Success Manager

New York, NY · On-site

$130K - $175K/yr

What You Will Own We're looking for our first Scaled Customer Success Manager to join our team of highly motivated post-sales individuals. You'll manage a broad book of customers by building scalable ...

Attio Ltd

Scaled Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

... scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of ... This isn't a traditional Customer Success role focused on managing a small portfolio of strategic ...

Box

Scaled Customer Success Manager

San Francisco, CA · On-site

We are seeking a tenacious, self-motivated Scaled Customer Success Manager who isn't just looking to manage relationships-you want to revolutionize how we support them. We need a builder with true ...

Pacvue

Scaled Customer Success Manager - Ads

As a Scaled Customer Success Manager focused on Ads, you will build and manage our digital and 1:Many Customer Success strategies specifically for customers leveraging Helium 10 Ads and Amazon Seller ...

Helium 10

Scaled Customer Success Manager - Ads

As a Scaled Customer Success Manager focused on Ads, you will build and manage our digital and 1:Many Customer Success strategies specifically for customers leveraging Helium 10 Ads and Amazon Seller ...

Handshake

Manager, Scaled Customer Success

New York, NY · On-site

$168K - $210K/yr

Experience building or managing scaled, tech-touch, or digital Customer Success programs * Hands-on experience designing or implementing AI-enabled workflows * Strong operational, analytical, and ...

New

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site

$120 - $150/hr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers. * Drive team performance across activation, expansion, and CSAT targets while ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site +1

$146K - $233K/yr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers. * Drive team performance across activation, expansion, and CSAT targets while ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Fin

Customer Success Manager, Scale

Chicago, IL · On-site +1

$135K - $161K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Base

$90 - $130/hr

Technical Customer Success Manager Customer Success US We're looking for a technically minded, AI ... You'll help customers identify opportunities for AI-powered scale and growth, design solutions ...

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Scaled Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do scaled customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for scaled customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a scaled customer success manager balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a scaled customer success manager?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

What is a scaled customer success manager?

A scaled customer success manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.
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Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Scaled Customer Success Manager

Harvey

New York, NY • On-site

$115K - $130K/yr

Full-time

Posted 10 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team's mission is to deliver strategic, efficient value at scale-ensuring customers adopt Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals motion to maximize net revenue retention. Scaled CSMs partners closely with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and expansion opportunity. It is a rare opportunity to shape a growing function at the intersection of AI innovation and customer value delivery.
What You'll Do
  • Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement.
  • Lead scaled customer engagement motions-including QBRs, value reviews, and enablement sessions-to maximize product adoption and demonstrate ongoing ROI.
  • Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue.
  • Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs.
  • Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals.
  • Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion.

What You Have
  • 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
  • Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets.
  • Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts.
  • Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews.
  • Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy.
  • Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment.

Compensation
$115,000 - $130,000 USD OTE 80/20
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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