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Scaled Customer Success Manager Jobs (NOW HIRING)

Spellbook

Scaled Customer Success Manager

Scaled Customer Success Manager (CSM) We're looking for a highly organized and proactive Scaled Customer Success Manager (CSM) to drive adoption, retention, and engagement across a high-volume ...

Intercom

Scaled Customer Success Manager

Chicago, IL · On-site

$108K - $129K/yr

Scaled Customer Success Manager Chicago, Illinois Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing ...

Harvey

Scaled Customer Success Manager

Dallas, TX · On-site

$125K - $140K/yr

Role Overview The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team ...

Justworks

Scaled Customer Success Manager

New York, NY · On-site

As a Scaled Customer Success Manager, you will be focused on engaging with our non-managed customers at critical moments during their lifecycle, and ensuring their long-term success on the Justworks ...

Rogo

Scaled Customer Success Manager

New York, NY · On-site

What You Will Own We're looking for our first Scaled Customer Success Manager to join our team of highly motivated post-sales individuals. You'll manage a broad book of customers by building scalable ...

Rogo

Scaled Customer Success Manager

Manhattan, NY · On-site

What You Will Own We're looking for our first Scaled Customer Success Manager to join our team of highly motivated post-sales individuals. You'll manage a broad book of customers by building scalable ...

Fin Co

Scaled Customer Success Manager

Chicago, IL · On-site

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Anthropic

Customer Success Manager, Scaled

Boston, MA · On-site

Customer Success Manager, Scaled Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We ...

IVO Inc

Scaled Customer Success Manager

San Francisco, CA · On-site

$100K - $130K/yr

Position Overview: We're looking for an energetic, customer-obsessed Scaled Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where ...

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Anthropic

Customer Success Manager, Scaled

Seattle, WA · On-site

Customer Success Manager, Scaled Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We ...

Airwallex

Scaled Customer Success Manager

New York, NY · On-site

$140K - $190K/yr

What you'll do As a Scaled Customer Success Manager, SME & Growth, you'll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive ...

Flock Safety

Scaled Customer Success Manager - FAN

The Opportunity The Scaled Customer Success Manager (CSM) plays a critical role in delivering exceptional customer experiences at scale across the Flock Advisory Network (FAN). Supporting thousands ...

Colorwave Inc

Scaled Customer Success Manager - FAN

The Opportunity The Scaled Customer Success Manager (CSM) plays a critical role in delivering exceptional customer experiences at scale across the Flock Advisory Network (FAN). Supporting thousands ...

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Scaled Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do scaled customer success manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for scaled customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and complex problem-solving. While AI tools can automate routine tasks and data analysis, CSMs will continue to be essential for strategic engagement and customer retention. Success in this role often depends on skills in communication, empathy, and industry knowledge, which are difficult for AI to replicate fully.

What is a scaled Customer Success Manager?

A scaled Customer Success Manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What is a typical CSM salary?

A typical salary for a Scaled Customer Success Manager (CSM) ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or commissions. Skills in customer relationship management tools and certifications can also influence salary levels.

What jobs make $3,000 a month without a degree?

A scaled Customer Success Manager can earn around $3,000 a month through remote work, strong communication skills, and experience with customer relationship management (CRM) tools. Many entry-level or freelance roles in sales, tech support, or administrative positions also offer similar pay without requiring a degree, especially with relevant certifications or skills. Salary varies based on industry, location, and experience.

What are the key skills and qualifications needed to thrive as a Scaled Customer Success Manager, and why are they important?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

How does a Scaled Customer Success Manager typically balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.
More about Scaled Customer Success Manager jobs
What cities are hiring for Scaled Customer Success Manager jobs? Cities with the most Scaled Customer Success Manager job openings:
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What job categories do people searching Scaled Customer Success Manager jobs look for? The top searched job categories for Scaled Customer Success Manager jobs are:
Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Scaled Customer Success Manager

Scaled Customer Success Manager

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Other

Medical, Retirement, PTO

Posted 14 days ago

Job description

Job ID 27-0114
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an equal opportunity employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision Yourself at Barracuda
At Barracuda, we protect customers from security threats and help them get the most value from their technology investments. As aScaled Customer Success Manager, you will play a key role in delivering consistent, high-quality customer experiences across a large portfolio of customers throughscaled, data-driven engagement.This role supports ascaled Customer Success model across a mixed book of business, with a focus on driving product adoption, improving customer health, and supporting retention at scale. Rather than managing customers exclusively through a traditional hightouch approach, the roleleveragessegmented engagement, datadriven insights, and repeatable programsto help customers realize value efficiently while applying targeted intervention where needed.
Whatyou'llbe working on:
Drive Customer Outcomes at Scale
  • Manage a large portfolio of customers using scalable engagement models such as lifecycle emails, campaigns, webinars, and self-service resources.
  • Guide customers through key stages of the lifecycle including onboarding, adoption, renewal readiness, and value realization.
  • Help customers understand and adopt Barracuda solutions to improve security posture and business outcomes.
Customer Health & Retention
  • Monitor customer health, usage, and risk indicators to proactivelyidentifyand mitigate churn risks.
  • Support renewal readiness by ensuring customersareengaged, informed, and seeing value from their Barracuda solutions.
  • Surface expansion signals and partner with Sales and Renewals teams where appropriate.
Scaled Programs & Automation
  • Build, execute, and optimise scalable customer success programs using tools such as Gainsight and Salesforce.
  • Leverage automation, data triggers, and playbooks to deliver the right message to the right customer at the right time.
  • Contribute to standardised journeys, templates, and best practices to ensure consistency across the scaled segment.
Cross-Functional Collaboration
  • Work closely with Product, Support, Sales, and Marketing torepresentthe voice of scaled customers.
  • Share insights and trends to help improve products, customer experience, and go-to-market motions.
  • Escalate risks or issues when needed whilemaintaininga scalable engagement model.
Data & Insights
  • Track and report on key metrics such as adoption, engagement, customer health, and churn risk.
  • Use data to prioritise actions and continuously improve scaled programs.
  • Provide visibility to leadership on trends, risks, and opportunities across the scaled customer base.
WhatYou'llBringto the role:
  • Experience in Scaled Customer Success, Account Management, or a customer-facing SaaS role.
  • Strong understanding of SaaS customer lifecycles, adoption, and retention.
  • Experience managing a high-volume book of business using tech-touch or low-touch models.
  • Comfortable working with data, dashboards, and customer success platforms.
  • Strong written communication skills with the ability to engage customers clearly and empathetically at scale.
Preferred
  • Fluent in French is a plus
  • Experience supportingSMBor digital-led customer segments.
  • Familiarity with tools such as Gainsight, Salesforce, or similar platforms.
  • Experience building or running lifecycle programs, campaigns, or playbooks.
  • Background in security, IT, or cloud-based solutions is a plus.
What you'll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
  • Equity, in the form of non-qualified options
  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits
#LI-Hybrid

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