ZipRecruiter

Log In

1

Scaled Customer Success Manager Jobs (NOW HIRING)

Fin

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Rogo

Scaled Customer Success Manager

New York, NY · On-site

What You Will Own We're looking for our first Scaled Customer Success Manager to join our team of highly motivated post-sales individuals. You'll manage a broad book of customers by building scalable ...

Airwallex

Scaled Customer Success Manager

New York, NY · On-site

$140K - $190K/yr

What you'll do As a Scaled Customer Success Manager, SME & Growth, you'll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive ...

Instrumentl

Manager, Scaled Customer Success

Concord, NC · Remote

$130K - $160K/yr

About the role: We're hiring a Manager, Scaled Customer Success to build and run our scaled CS motion, reporting to our VP of Customer Success. As our customer base grows, we're splitting CS into two ...

Instrumentl

Manager, Scaled Customer Success

$130K - $160K/yr

About the role: We're hiring a Manager, Scaled Customer Success to build and run our scaled CS motion, reporting to our VP of Customer Success. As our customer base grows, we're splitting CS into two ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site +1

$146K - $233K/yr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers. * Drive team performance across activation, expansion, and CSAT targets while ...

Enhesa

Customer Success Manager

Washington, DC

Leveraging and promoting Enhesa Academy and self-service resources to scale customer education ... Assisting other Customer Success Managers with personal development, training, onboarding, learning ...

Melio

Customer Success Manager

New York, NY · Hybrid

Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...

Melio

Customer Success Manager

New York, NY · On-site

Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

As we scale, customer success is a core pillar of our growth strategy and getting customers live, confident, and successful quickly is critical to everything we do. As a Customer Success Manager (CSM ...

Rezdy

Customer Success Manager

Denver, CO · On-site

$65K - $80K/yr

... Success Manager to drive activation, retention, and expansion across a large portfolio of small ... This role is responsible for delivering customer value at scale by blending customer engagement ...

Rezdy

Customer Success Manager

Austin, TX · On-site

... Success Manager to drive activation, retention, and expansion across a large portfolio of small ... This role is responsible for delivering customer value at scale by blending customer engagement ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Leveraging and promoting Enhesa Academy and self-service resources to scale customer education.

Alloy.ai

Customer Success Manager

Washington, DC

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You love developing processes and playbooks that not only scale operations but drive additional ...

next page

Showing results 1-20

All JobsScaled Customer Success JobsScaled Customer Success Manager Jobs

Scaled Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do scaled customer success manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for scaled customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and complex problem-solving. While AI tools can automate routine tasks and data analysis, CSMs will continue to be essential for strategic engagement and customer retention. Success in this role often depends on skills in communication, empathy, and industry knowledge, which are difficult for AI to replicate fully.

What is a scaled Customer Success Manager?

A scaled Customer Success Manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What is a typical CSM salary?

A typical salary for a Scaled Customer Success Manager (CSM) ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or commissions. Skills in customer relationship management tools and certifications can also influence salary levels.

What jobs make $3,000 a month without a degree?

A scaled Customer Success Manager can earn around $3,000 a month through remote work, strong communication skills, and experience with customer relationship management (CRM) tools. Many entry-level or freelance roles in sales, tech support, or administrative positions also offer similar pay without requiring a degree, especially with relevant certifications or skills. Salary varies based on industry, location, and experience.

What are the key skills and qualifications needed to thrive as a Scaled Customer Success Manager, and why are they important?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

How does a Scaled Customer Success Manager typically balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.
More about Scaled Customer Success Manager jobs
What cities are hiring for Scaled Customer Success Manager jobs? Cities with the most Scaled Customer Success Manager job openings:
What states have the most Scaled Customer Success Manager jobs? States with the most job openings for Scaled Customer Success Manager jobs include:
What job categories do people searching Scaled Customer Success Manager jobs look for? The top searched job categories for Scaled Customer Success Manager jobs are:
Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Scaled Customer Success Manager

Scaled Customer Success Manager

Fin

Chicago, IL • On-site, Remote

$108K - $129K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

What's the opportunity? 

We're building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.

If you're excited by working at the intersection of AI, product adoption, and operational excellence-and you want to help define how scaled CS works in practice-this is your role.

What will I be doing? 
  • Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.
  • Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments-leveraging technology, automation, digital content, and smart touchpoints.
  • Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
  • Monitor usage & health signals proactively-identifying risks, opportunities, and expansion paths; drive intervention where needed.
  • Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.
  • Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.
  • Help define what "Scaled CS" means here: you'll be a builder-defining processes, tools, metrics, and models for what high volume, high value looks like.
What skills do I need? 
  • 2-4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.
  • Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
  • Comfortable discussing technical topics such as APIs, integrations, and workflows-not an expert, but confident engaging with customers on technical questions and guiding them to resources.
  • Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
  • Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn't working, and adapt strategy based on results.
  • Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.
  • Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.
Bonus skills & attributes 
  • Interest in consumption or usage-based SaaS models.
  • Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.
  • Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.
Benefits 

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $108,500 - $129,645. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Apply