Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in ...
Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in ...
Scaled Customer Success Manager Fellow is the AI-powered meeting management platform built for modern teams. We help organizations run more effective one-on-ones, team meetings, and cross-functional ...
Scaled Customer Success Manager Fellow is the AI-powered meeting management platform built for modern teams. We help organizations run more effective one-on-ones, team meetings, and cross-functional ...
About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...
Quick apply
About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...
As a Scaled Customer Success Manager at Anthropic, you'll own the success of a broad portfolio of organizations who are committed to integrating AI to accelerate their impact. You'll walk alongside ...
As a Scaled Customer Success Manager at Anthropic, you'll own the success of a broad portfolio of organizations who are committed to integrating AI to accelerate their impact. You'll walk alongside ...
About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...
Quick apply
About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...
As a Customer Success Manager on our Commercial Scaled Customer Success Team, you'll join a well-funded, fast-growing technology startup with a unique opportunity to help shape and scale a critical ...
As a Customer Success Manager on our Commercial Scaled Customer Success Team, you'll join a well-funded, fast-growing technology startup with a unique opportunity to help shape and scale a critical ...
... success motions and turn real customer interactions into improvements to our playbooks. As we scale the team, you will help define what "great" looks like. * Proactive Health Management: Monitor ...
... success motions and turn real customer interactions into improvements to our playbooks. As we scale the team, you will help define what "great" looks like. * Proactive Health Management: Monitor ...
Customer Success Manager
Atlanta, GA · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Customer Success Manager
Atlanta, GA · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Customer Success Manager
Atlanta, GA · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Quick apply
Customer Success Manager
Atlanta, GA · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Customer Success Manager
Manchester, NH · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Quick apply
Customer Success Manager
Manchester, NH · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Customer Success Manager
Boston, MA · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Quick apply
Customer Success Manager
Boston, MA · On-site
... GBG scales customer engagement, value realization, and long-term partnerships. We believe that ... The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ...
Role Description Givebutter is hiring an outstanding, scaled Customer Success Manager who is passionate about helping nonprofits achieve meaningful fundraising outcomes through technology. As a ...
Role Description Givebutter is hiring an outstanding, scaled Customer Success Manager who is passionate about helping nonprofits achieve meaningful fundraising outcomes through technology. As a ...
Customer Success Manager
Manhattan, NY · On-site
Role Description Givebutter is hiring an outstanding, scaled Customer Success Manager who is passionate about helping nonprofits achieve meaningful fundraising outcomes through technology. As a ...
Customer Success Manager
Manhattan, NY · On-site
Role Description Givebutter is hiring an outstanding, scaled Customer Success Manager who is passionate about helping nonprofits achieve meaningful fundraising outcomes through technology. As a ...
Customer Success Manager
New York, NY · On-site
Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...
Customer Success Manager
New York, NY · On-site
Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...
Customer Success Manager
New York, NY · Hybrid
Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...
Customer Success Manager
New York, NY · Hybrid
Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...
Customer Success Manager
Ann Arbor, MI · On-site
We are now looking for a customer-oriented and commercially driven Customer Success Manager to lead and scale our global post-sale organization from our Ann Arbor office. This is a high-impact ...
Customer Success Manager
Ann Arbor, MI · On-site
We are now looking for a customer-oriented and commercially driven Customer Success Manager to lead and scale our global post-sale organization from our Ann Arbor office. This is a high-impact ...
Customer Success Manager
Manhattan, NY · On-site
Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...
Customer Success Manager
Manhattan, NY · On-site
Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...
Customer Success Manager
Denver, CO · On-site
... Success Manager to drive activation, retention, and expansion across a large portfolio of small ... This role is responsible for delivering customer value at scale by blending customer engagement ...
Customer Success Manager
Denver, CO · On-site
... Success Manager to drive activation, retention, and expansion across a large portfolio of small ... This role is responsible for delivering customer value at scale by blending customer engagement ...
Customer Success Manager
Austin, TX · On-site
... Success Manager to drive activation, retention, and expansion across a large portfolio of small ... This role is responsible for delivering customer value at scale by blending customer engagement ...
Customer Success Manager
Austin, TX · On-site
... Success Manager to drive activation, retention, and expansion across a large portfolio of small ... This role is responsible for delivering customer value at scale by blending customer engagement ...
Scaled Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do scaled customer success manager jobs pay per year?
As of Jul 2, 2026, the average yearly pay for scaled customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
Will AI replace CSM?
AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and complex problem-solving. While AI tools can automate routine tasks and data analysis, CSMs will continue to be essential for strategic engagement and customer retention. Success in this role often depends on skills in communication, empathy, and industry knowledge, which are difficult for AI to replicate fully.
What is a scaled Customer Success Manager?
A scaled Customer Success Manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.
What is a typical CSM salary?
A typical salary for a Scaled Customer Success Manager (CSM) ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or commissions. Skills in customer relationship management tools and certifications can also influence salary levels.
What jobs make $3,000 a month without a degree?
A scaled Customer Success Manager can earn around $3,000 a month through remote work, strong communication skills, and experience with customer relationship management (CRM) tools. Many entry-level or freelance roles in sales, tech support, or administrative positions also offer similar pay without requiring a degree, especially with relevant certifications or skills. Salary varies based on industry, location, and experience.
What are the key skills and qualifications needed to thrive as a Scaled Customer Success Manager, and why are they important?
To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.
How does a Scaled Customer Success Manager typically balance supporting a large customer portfolio while maintaining personalized engagement?
A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.
More about Scaled Customer Success Manager jobs
What cities are hiring for Scaled Customer Success Manager jobs? Cities with the most Scaled Customer Success Manager job openings:
What states have the most Scaled Customer Success Manager jobs? States with the most job openings for Scaled Customer Success Manager jobs include:
What job categories do people searching Scaled Customer Success Manager jobs look for? The top searched job categories for Scaled Customer Success Manager jobs are:
- Remote Senior Customer Success Manager
- Full Time Customer Success
- Urgently Hiring Senior Customer Success Manager
- Senior Customer Success Manager Edtech
- Account Success Manager
- Full Time Senior Customer Success Manager
- Full Time Customer Success Manager Edtech
- Customer Success Manager Remote Edtech
- Graduate Customer Success Manager
- Director Customer Success Manager Remote
Other
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Job description
Pylon Scaled Customer Success Manager
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.
We're backed by a16z, BCV, General Catalyst, and Y Combinator.
More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.
We Don't Believe Scale Should Mean Worse Customer ExperienceWe believe that by using our own tools and creating seamless, efficient internal processes, we can give our smaller customers the help and resources they need to be successful, without forcing them into a weekly call they didn't ask for.
As a Scaled CSM, you'll be responsible for making this work at scale. We're looking for someone who takes learnings from hands on work and turns it into repeatable, scalable processes.
What You'll DoJoin our scaled CS team: Work alongside our Scaled CS team to manage a high-volume portfolio while ensuring every customer, regardless of size, receives a high-quality and responsive experience through Pylon.
Manage the customer lifecycle: Host calls and manage inbound communication across Slack, email, and Pylon. Own the full lifecycle for your book of business, from post-onboarding stabilization through renewal.
Execute and refine the playbook: Run established success motions and turn real customer interactions into improvements to our playbooks. As we scale the team, you will help define what "great" looks like.
Proactive health management: Monitor product usage and customer signals to identify churn risks and expansion opportunities. You are accountable for keeping the scaled segment healthy and identifying which accounts are ready for deeper partnership.
Collaborate on infrastructure: Partner closely with the Customer Success team, Product, and Engineering to design the tooling and automated workflows required to support 1,000+ customers effectively.
Product advocacy: Use Pylon every day for your own workflows. Your hands-on usage will directly influence feature prioritization and how we shape the future of post-sales software.
Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
Customer communication: Comfortable interacting with customers daily over chat and video.
Analytical thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
Operational discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
Product curiosity: Interested in exploring product nuances and designing more efficient workflows.
Bonus: Experience building or analyzing dashboards in modern analytics tools.
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!