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Scaled Customer Success Manager Jobs (NOW HIRING)

Rentvine

Customer Success Manager

Estero, FL · On-site

About the role We're looking for a Customer Success Manager to help build and scale the foundation of Customer Success at Rentvine. This is a hybrid "player + builder" role -you won't just manage ...

Melio

Customer Success Manager

New York, NY · On-site

Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...

Melio

Customer Success Manager

New York, NY · Hybrid

Experience in a scaled customer success environment, maximizing impact for a large range of clients ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe ... Ideal candidates will have management and leadership experience scaling a technology sales team ...

Coreforce

CLIENT SUCCESS MANAGER I - (CSMI)

Atlanta, GA · On-site

$55K - $70K/yr

Experience executing digital engagement or scaled customer success programs * Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement * Ability to identify ...

Box

Customer Success Manager

San Francisco, CA

Champion a growth mindset and experiment with AI-enabled workflows to scale customer success. Who You Are * 3+ years of customer success, account management, or related client-facing experience ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State ...

Stellix

Senior Customer Success Manager

Foxboro, MA · On-site

The Role We are seeking a Senior Customer Success Manager to play a strategic role in helping ... Create structure and scale within the customer success function through journey mapping, QBRs, and ...

PowerSchool Group LLC

$144K - $180K/yr

Overview We're seeking a Director of Scaled Customer Success to transform how we support customers ... Change Management & Enablement * Drive organizational change through training, communication, and ...

Entrust Datacard

The Customer Success Manager owns customer outcomes endtoend for Entrust's Digital Security ... scaled customer base. CSMs manage a broad portfolio of customers across industries and regions ...

Compliancy Group LLC.

OR

$75K - $82K/yr

We're looking for Customer Success Managers (CSMs) who thrive in a high-impact, customer-facing ... a scaled customer experience with their base in the name of guiding as many as possible to a ...

Luma AI

Customer Success Manager

San Francisco, CA · On-site

$110 - $135K/hr

Customer Success Manager This is a rare and foundational opportunity to be an early Customer ... the company scales. What Sets You Apart (Bonus Points) * Background working at product-led ...

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How much do scaled customer success manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for scaled customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Scaled Customer Success Manager?

A Scaled Customer Success Manager (CSM) is a professional who manages a large portfolio of customer accounts by leveraging automation, digital touchpoints, and data-driven strategies, rather than relying solely on one-on-one interactions. Their primary goal is to ensure customer satisfaction, drive product adoption, and reduce churn at scale. Scaled CSMs use tools like webinars, automated emails, and knowledge bases to engage many customers efficiently, providing proactive support and resources tailored to different customer segments.

What are the key skills and qualifications needed to thrive as a Scaled Customer Success Manager, and why are they important?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

How does a Scaled Customer Success Manager typically balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.
More about Scaled Customer Success Manager jobs
What cities are hiring for Scaled Customer Success Manager jobs? Cities with the most Scaled Customer Success Manager job openings:
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Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Rentvine

Estero, FL • On-site

Full-time

Posted 7 days ago

Job description

About Rentvine
Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners. Behind that innovation is a team-first culture that puts people at the center. We care deeply about building a company where smart, driven individuals can grow, feel supported, and do the best work of their careers. Our people aren't just part of our success-they're the reason for it.
About the role
We're looking for a Customer Success Manager to help build and scale the foundation of Customer Success at Rentvine.
This is a hybrid "player + builder" role-you won't just manage customers, you'll help define how we do Customer Success. You'll work closely with CS leadership to build systems, analyze customer data, and develop scalable playbooks, while also owning a portfolio of customers and executing those strategies in real time.
You'll play a key role in shaping our CS function through data analytics, system configuration, and hands-on experimentation-testing what works, refining it, and helping scale it across the team.
This role is ideal for someone who wants to grow into CS leadership, Digital CS, or CS Operations roles over time.
What You'll Do
Build & Scale Customer Success (The "Builder")
  • Help design and evolve customer health scoring models
  • Analyze churn risk and retention trends to inform strategy
  • Build dashboards and reporting to drive CS performance
  • Improve CS systems and workflows (HubSpot, Snowflake, etc.)
  • Test, iterate, and refine scalable CS playbooks and motions

Drive Customer Insights
  • Manage and analyze customer feedback (NPS, CSAT, surveys)
  • Identify trends, risks, and growth opportunities in customer data
  • Translate insights into actionable recommendations for the business

Own Customer Outcomes (The "Player")
  • Manage a portfolio of accounts, including higher-risk or strategic customers
  • Partner with CSMs on retention and risk mitigation strategies
  • Execute onboarding, renewal, and recovery efforts
  • Engage directly with customers to drive adoption, value, and outcomes
  • Pilot and execute new CS plays before scaling them across the team

Reporting & Collaboration
  • Report to the Senior Director of Customer Success & Support
  • Partner cross-functionally with CS, Sales, Product, and Support
  • Help translate CS strategy into execution through data and insights
  • Contribute to company-wide retention and growth initiatives

Qualifications
  • 3-5+ years of experience in Customer Success, CS Ops, or similar roles
  • Strong analytical mindset with experience in reporting, dashboards, or data analysis
  • Experience with CRM/CS tools (HubSpot, Planhat, ChurnZero, etc.)
  • Ability to turn data into clear, actionable insights
  • Confidence engaging directly with customers
  • A growth mindset with a desire to take ownership and build
  • Comfort operating in a fast-paced, evolving environment
  • Bonus: Property Management software or industry experience
  • Location: Remote (Candidates based in Estero, FL or Austin, TX preferred); travel to company sites may be required up to once per quarter

Who You Are
  • A builder who enjoys creating and improving systems and processes
  • A hands-on operator who likes working directly with customers
  • A curious problem-solver who uses data to guide decisions
  • A proactive self-starter who takes initiative and iterates quickly
  • A strong collaborator who works effectively across teams
  • Someone motivated to grow into a future CS leader

What Success Looks Like (First 6 - 12 Months)
  • Build and improve customer health scoring and reporting
  • Deliver actionable insights that influence retention strategy
  • Successfully manage and improve outcomes for your book of business
  • Test and refine scalable CS playbooks and workflows
  • Become a trusted partner across both CS strategy and execution

Why This Role Matters
This role is critical to building a scalable, data-driven Customer Success organization.
You'll directly impact:
  • Visibility into customer health and retention
  • How we make decisions using customer data
  • The systems and playbooks that power our CS team as we grow

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