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Scaled Customer Success Manager Jobs (NOW HIRING)

Numerator

Customer Success Manager

$66K - $87K/yr

The salary range for this job is $66,000 - $87,000/year + Bonus As a Customer Success Manager , you ... workflows and scale customer engagement. There is strength in numbers - We are the Numerati ...

Box

Customer Success Manager

San Francisco, CA · On-site

Champion a growth mindset and experiment with AI-enabled workflows to scale customer success. Who You Are * 2+ years of customer success, account management, or related client-facing experience ...

Alloy.ai

Customer Success Manager

Denver, CO · On-site

  • Retirement

  • PTO

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You love developing processes and playbooks that not only scale operations but drive additional ...

Alloy.ai

Customer Success Manager

Washington, DC · On-site

$97K - $135K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... You love developing processes and playbooks that not only scale operations but drive additional ...

Scientific Safety Alliance

Customer Success Manager

Plymouth, MN · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client ... Refine & Scale Customer Engagement: H elp build best practices, playbooks, and automation ...

Scientific Safety Alliance

Customer Success Manager

Plymouth, MN · On-site

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager We're looking for a self-motivated, driven, strategic-minded, and client ... Refine & Scale Customer Engagement: H elp build best practices, playbooks, and automation ...

Entrust Datacard

The Customer Success Manager owns customer outcomes endtoend for Entrust's Digital Security ... scaled customer base. CSMs manage a broad portfolio of customers across industries and regions ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

  • Retirement

Customer Success Manager, State ImplementationsAre you passionate about education and data quality ... Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State ...

Coreforce

Client Success Manager I - (CSMI)

Atlanta, GA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience executing digital engagement or scaled customer success programs * Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement * Ability to identify ...

Develop Health

Customer Success Manager

Menlo Park, CA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

We are now scaling rapidly following a major funding round. About The Role We're hiring a Customer Success Manager to own the customer relationship end to end after the contract is signed ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own ... Ownership to shape and scale the customer success function * Hybrid flexibility with a high ...

Epiq

Customer Success Manager

Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. We're looking for a Customer Success Manager to help customers successfully adopt ...

New

Epiq

Customer Success Manager

Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. We're looking for a Customer Success Manager to help customers successfully adopt ...

New

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed ... You need to be a problem-solver who can think in terms of scale as our user-base keeps growing ...

Epiq

Customer Success Manager

Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. We're looking for a Customer Success Manager to help customers successfully adopt ...

New

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Privy

Customer Success Manager

Customer Success Manager Customer Success at Privy is about helping ecommerce brands unlock growth ... scale. AI at Privy AI is part of how we work. We use AI every day to prepare for customer meetings ...

Privy

Customer Success Manager

Customer Success Manager Customer Success at Privy is about helping ecommerce brands unlock growth ... scale. AI at Privy AI is part of how we work. We use AI every day to prepare for customer meetings ...

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Scaled Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do scaled customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for scaled customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a scaled customer success manager?

A scaled customer success manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What are the key skills and qualifications needed to thrive as a scaled customer success manager?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

How does a scaled customer success manager balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.
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What cities are hiring for Scaled Customer Success Manager jobs?

Cities with the most Scaled Customer Success Manager job openings:

What states have the most Scaled Customer Success Manager jobs?

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Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Numerator

Remote

$66K - $87K/yr

Full-time

Re-posted 29 days ago

Job description

The salary range for this job is $66,000 - $87,000/year + Bonus
As a Customer Success Manager, you will own customer relationships after onboarding and ensure clients continue to realize value from Numerator's products. You will work closely with end users and senior stakeholders across Sales, Marketing, Merchandising, Category Management, Brand, and Insights to understand business objectives, uncover new needs, and connect Numerator's solutions to meaningful business impact.
You will also partner cross-functionally with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience. In partnership with Sales, you will support renewals and identify opportunities to expand Numerator's footprint within your assigned portfolio.
What You'll Do
  • Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data.
  • Serve as a trusted advisor by developing a deep understanding of each client's business, priorities, and use cases.
  • Drive product adoption and engagement through proactive outreach, training, business reviews, and ongoing stakeholder connectivity.
  • Partner with Sales to support renewals, business reviews, account planning, and growth opportunities across an assigned portfolio.
  • Identify and communicate realized business value through impact stories, customer use cases, and success metrics.
  • Collaborate cross-functionally with internal teams to resolve customer needs, improve the client experience, and maximize product value.
  • Manage and prioritize a territory of approximately 30 clients while maintaining strong customer engagement.
  • Travel occasionally as needed.
Skills & Requirements
  • 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, consulting, or a related client-facing role.
  • Strong relationship-building skills with the ability to become a trusted advisor to clients, manage a large portfolio of clients, and prioritize competing needs.
  • Excellent written, verbal, and presentation skills, including experience presenting to clients and stakeholders at varying levels, from analysts to senior leaders.
  • Knowledge of the CPG and/or retail industry, including consumer insights, category insights, promotional data, Brand Marketing, Market Research, Category Management, Shopper Insights, and Consumer Insights.
  • Proven analytical skills, including the ability to interpret data, derive insights, create compelling client stories, understand customer business objectives, connect promotional data to strategic initiatives, and translate data into actionable insights.
  • Creative problem-solving skills and a proactive approach to driving adoption and engagement, with strong organizational skills and the ability to manage competing priorities.
  • Working knowledge of enterprise software, data, or insights platforms serving the retail and consumer goods industries (e.g., Nielsen, Circana, Dunnhumby, or similar solutions)
  • Experience leveraging AI tools, automation, or emerging technologies to improve Customer Success workflows and scale customer engagement.

There is strength in numbers - We are the Numerati
Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.
Being part of the Numerati means that we'll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more - we're always finding ways to better support, celebrate and accelerate our team.

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