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Sr Customer Success Manager Jobs (NOW HIRING)

Okta, Inc.

Sr. Customer Success Manager

Farmington, NY · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

OutSystems

Senior Customer Success Manager

Senior Customer Success Manager There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! At OutSystems, we are accelerating digital ...

Simpplr

Senior Customer Success Manager

Senior Customer Success Manager Remote India Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent ...

Autodesk

Senior Customer Success Manager

Autodesk Senior Customer Success Manager (CSM) The Autodesk Senior Customer Success Manager (CSM) helps Autodesk's customers with Enterprise Business Agreements drive long-term success by executing ...

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KWI

Sr Customer Success Manager

Melville, NY · On-site

Sr Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable ...

Deltek

Sr Customer Success Manager

Sr Customer Success Manager | Deltek, Inc Sr Customer Success Manager India-Bangalore (Remote) As the recognized global standard for project-based businesses, Deltek delivers software and information ...

LifeWorks by Telus

Senior Customer Success Manager

Senior Customer Success Manager TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on ...

Twilio

Senior Customer Success Manager

Senior Customer Success Manager Remote - Singapore At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands ...

Dematic

Senior Customer Success Manager

Dallas, TX · On-site

$86K - $129K/yr

The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...

Repairify

Senior Customer Success Manager

Austin, TX · On-site

As we continue to grow, we are establishing a Customer Success function and seeking an experienced, entrepreneurial Senior Customer Success Manager to build and lead it. As the founding member of the ...

MongoDB

Senior Customer Success Manager

Atlanta, GA · On-site

Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...

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All JobsSr Customer Success Manager Jobs

Sr Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do sr customer success manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for sr customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Customer Success Manager, and why are they important?

To thrive as a Sr Customer Success Manager, you need expertise in account management, customer relationship building, and a deep understanding of business solutions, often supported by a bachelor’s degree and relevant experience. Familiarity with Customer Relationship Management (CRM) platforms like Salesforce, data analytics tools, and customer engagement software is typically required. Strong communication, problem-solving abilities, and emotional intelligence help professionals excel in client interactions and team collaboration. These skills are crucial for driving customer satisfaction, retention, and long-term business growth.

What does a senior Customer Success Manager do?

A Senior Customer Success Manager oversees client relationships to ensure satisfaction, retention, and growth. They analyze customer needs, coordinate with sales and support teams, and use tools like CRM software to proactively address issues and maximize value for clients.

What is the difference between Sr Customer Success Manager vs Customer Success Manager?

AspectSr Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in account management, industry-specific knowledgeBachelor's degree, customer service or account management experience
Work EnvironmentCollaborates with sales, product, and support teams; manages key accountsSupports clients, onboarding, and retention efforts
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service industries
Comparison Search IntentHigh overlap in skills and responsibilitiesFocuses on customer retention and satisfaction

The main difference is that a Sr Customer Success Manager typically has more experience, handles larger or more strategic accounts, and may have additional responsibilities like mentoring. Customer Success Managers focus on onboarding, support, and maintaining customer relationships. Both roles are essential for customer retention but differ in scope and seniority.

What are Sr Customer Success Managers?

Senior Customer Success Managers (Sr Customer Success Managers) are experienced professionals responsible for building and maintaining long-term relationships with key clients, ensuring they achieve value from a company's products or services. They act as trusted advisors, helping customers reach their business goals by providing support, guidance, and strategic recommendations. Sr Customer Success Managers often oversee complex accounts, coordinate with internal teams to resolve issues, and identify opportunities for growth and retention. Their role is crucial in driving customer satisfaction, loyalty, and ultimately, the success of both the customer and the company.

What is a typical CSM salary?

A Senior Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. In high-cost areas or with specialized skills, salaries can exceed this range, and bonuses or commissions may also be part of the compensation package.

Will AI replace CSM?

AI cannot fully replace a Sr Customer Success Manager, as the role relies on building relationships, understanding client needs, and providing personalized support. AI tools can assist with data analysis and automating routine tasks, allowing CSMs to focus on strategic and empathetic interactions. Human judgment and communication skills remain essential in customer success roles.

How does a Sr Customer Success Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Sr Customer Success Manager, you frequently work with teams across sales, product, support, and marketing to ensure clients achieve their desired outcomes. You may relay client feedback to product teams for feature enhancements, coordinate with sales on upsell opportunities, and work with support to resolve complex issues. This collaboration requires strong communication skills and the ability to align internal resources with client goals. Building these relationships is crucial for driving customer satisfaction and long-term account growth.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.
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Sr Customer Success Manager jobs near you
Infographic showing various Sr Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 1% Temporary, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

Okta, Inc.

Farmington, NY • On-site

Other

Posted 6 days ago

Job description

Sr. Customer Success Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer.

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