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Sr Customer Success Manager Jobs (NOW HIRING)

NextDeavor

Sr. Customer Success Manager

Manhattan, NY · On-site

$95 - $105/hr

Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated ...

Socket.dev

Senior Customer Success Manager

Chesapeake, VA · On-site

$120 - $180/hr

Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated ...

New

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

Doist

Senior Customer Success Manager

Cambridge, MA · On-site

$90 - $140/hr

The Opportunity We're looking for a Sr. Customer Success Manager to drive commercial success for enterprise biopharma accounts. You'll be the account owner biopharma customers turn to day-to-day ...

New

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

ForeFlight

Sr Customer Success Manager

Houston, TX · On-site

$85 - $120/hr

Jeppesen ForeFlight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role ...

New

Doist

Senior Customer Success Manager

Austin, TX · On-site

$90 - $135/hr

What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...

New

Draftwise

Senior Customer Success Manager

Senior Customer Success Manager DraftWise is building an innovative knowledge platform for the legal industry. Our core product unlocks for the first time the years of historic legal contracts that ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Doist

Senior Customer Success Manager

San Francisco, CA · On-site

$120 - $160/hr

OVERVIEW OF ROLE The mission of the Senior Customer Success Manager (Senior CSM) is to serve as a senior, trusted point of contact for program staff and executive stakeholders across Binti's highest ...

New

Restaurant365

$96 - $145/hr

As a Senior Customer Success Manager,you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive ...

New

Paperless Parts

Senior Customer Success Manager

Boston, MA · On-site

$105K - $143K/yr

As a Sr. Customer Success Manager, you will be responsible for owning the relationship with a book of business of Paperless Parts customers, helping drive their adoption of Paperless Parts features ...

Binti

Lead Customer Success Manager

San Francisco, CA · On-site

$155K - $185K/yr

OVERVIEW OF ROLE The mission of the Lead Customer Success Manager is to serve as a senior, trusted point of contact for program staff and executive stakeholders across Binti's highest-complexity ...

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Sr Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do sr customer success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for sr customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Sr Customer Success Manager?

Senior Customer Success Managers (Sr Customer Success Managers) are experienced professionals responsible for building and maintaining long-term relationships with key clients, ensuring they achieve value from a company's products or services. They act as trusted advisors, helping customers reach their business goals by providing support, guidance, and strategic recommendations. Sr Customer Success Managers often oversee complex accounts, coordinate with internal teams to resolve issues, and identify opportunities for growth and retention. Their role is crucial in driving customer satisfaction, loyalty, and ultimately, the success of both the customer and the company.

How does a Sr Customer Success Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Sr Customer Success Manager, you frequently work with teams across sales, product, support, and marketing to ensure clients achieve their desired outcomes. You may relay client feedback to product teams for feature enhancements, coordinate with sales on upsell opportunities, and work with support to resolve complex issues. This collaboration requires strong communication skills and the ability to align internal resources with client goals. Building these relationships is crucial for driving customer satisfaction and long-term account growth.

What are the key skills and qualifications needed to thrive as a Sr Customer Success Manager, and why are they important?

To thrive as a Sr Customer Success Manager, you need expertise in account management, customer relationship building, and a deep understanding of business solutions, often supported by a bachelor’s degree and relevant experience. Familiarity with Customer Relationship Management (CRM) platforms like Salesforce, data analytics tools, and customer engagement software is typically required. Strong communication, problem-solving abilities, and emotional intelligence help professionals excel in client interactions and team collaboration. These skills are crucial for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Sr Customer Success Manager vs Customer Success Manager?

AspectSr Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in account management, industry-specific knowledgeBachelor's degree, customer service or account management experience
Work EnvironmentCollaborates with sales, product, and support teams; manages key accountsSupports clients, onboarding, and retention efforts
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service industries
Comparison Search IntentHigh overlap in skills and responsibilitiesFocuses on customer retention and satisfaction

The main difference is that a Sr Customer Success Manager typically has more experience, handles larger or more strategic accounts, and may have additional responsibilities like mentoring. Customer Success Managers focus on onboarding, support, and maintaining customer relationships. Both roles are essential for customer retention but differ in scope and seniority.

More about Sr Customer Success Manager jobs

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Cities with the most Sr Customer Success Manager job openings:

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What job categories do people searching Sr Customer Success Manager jobs look for?

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Sr Customer Success Manager jobs near you
Infographic showing various Sr Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Customer Success Manager

NextDeavor

Manhattan, NY • On-site

$95 - $105/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 8 hours ago

Job description

Description
Sr. Customer Success Manager
7+ Month W2 Contract
New York, NY (hybrid preferred)
Here's how you'll become a key player with this opportunity:
This is an exciting opportunity to join the Customer Strategy & Success team as a Customer Success Manager, focusing on driving adoption of Adobe's Digital Media Emerging Solutions (Express, Firefly and Acrobat AI Assistant) for Adobe's top Enterprise customers in the Agency and Systems Integrators vertical.
In this role, you will be directly engaged with leadership at some of the world's most well-known companies, helping unlock value and fostering adoption of Adobe's emerging solutions throughout the organization. In addition, you can expect to work closely with a cross-functional Adobe ecosystem, including Strategic Development, Account Executives, Professional Services, Marketing, Product and more, to develop new value propositions, build awareness, and reveal new growth opportunities. The Customer Success & Strategy team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments.
Here's how you'll make an impact on the team:
  • Act as the main point of contact throughout the customer post-sales lifecycle, define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
  • Collaborate with senior-level account stakeholders to efficiently implement the customer's strategy and roadmap.
  • Find opportunities for Adobe emerging solutions to streamline workflows, enhance creativity, and improve productivity
  • Partner with Strategic Development to develop targeted adoption strategies and drive active user engagement within customer organizations.
  • Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
  • Foster innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process.
  • Identify Customer risk, and work with Adobe ecosystem team to create and execute on risk mitigation and "get well" plans.
  • Serve as the voice of the customer internally at Adobe- sharing strategic use cases, process improvements, and asks back into the internal ecosystem.
Here's what you'll need to be successful in this role:
  • Bachelor's Degree and/or relevant work experience
  • 10+ years of related customer-facing experience in technology success or services (Customer
  • Success, Consulting, Business Development, etc.) Design/creative industry experience a plus
  • Shown effectiveness in handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
  • Deep understanding of the challenges and opportunities faced by enterprise visual communicators
  • Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly
  • Exceptional interpersonal, presentation, and communication skills, both verbal and written
  • Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners
  • Existing knowledge of software in digital marketing and/or digital media space
  • Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
  • Validated experience with account planning & customer success plans
  • Effective at leading executive C-level discussions, presentations, meetings, and workshops
  • Flexibility to travel (approx. 20%)
Pay Range:
$95 - $105/hour
Benefits That Matter to You:
  • NextDeavor offers health, vision and dental benefits for contract employees
  • Paid sick leave eligibility is contingent on state of residence
  • Optional 401k Plan (excludes employer match)

Ready to take the next step? Apply today and be part of a team that transforms businesses and fuels growth!
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