The Role As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us.
The Role As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us.
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager
Minneapolis, MN · On-site
$76K - $118K/yr
Senior Customer Success Manager Job ID: R-001154 Location: US MN Minneapolis Office | US AR Rogers Office Posting Type: Full time Description: SPS Commerce is a leading provider of cloud-based supply ...
Senior Customer Success Manager
Minneapolis, MN · On-site
$76K - $118K/yr
Senior Customer Success Manager Job ID: R-001154 Location: US MN Minneapolis Office | US AR Rogers Office Posting Type: Full time Description: SPS Commerce is a leading provider of cloud-based supply ...
Sr. Customer Success Manager
OR · On-site +1
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
Sr. Customer Success Manager
OR · On-site +1
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...
Senior Customer Success Manager - San Francisco AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement ...
Senior Customer Success Manager - San Francisco AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement ...
Senior Customer Success Manager
Manhattan, NY · On-site
$128 - $161/hr
## Senior Customer Success ManagerApplyremote type: Hybridlocations: New Yorktime type: Full ... With very limited direction, the Customer Success Manager delivers post-sales efforts to their ...
Senior Customer Success Manager
Manhattan, NY · On-site
$128 - $161/hr
## Senior Customer Success ManagerApplyremote type: Hybridlocations: New Yorktime type: Full ... With very limited direction, the Customer Success Manager delivers post-sales efforts to their ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company ...
New
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company ...
New
Senior Customer Success Manager
New York, NY · Hybrid
$110K - $130K/yr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
Quick apply
Senior Customer Success Manager
New York, NY · Hybrid
$110K - $130K/yr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
Senior Customer Success Manager
Manhattan, NY · On-site
$80 - $120/hr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
New
Senior Customer Success Manager
Manhattan, NY · On-site
$80 - $120/hr
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...
New
Senior Customer Success Manager The Senior Customer Success Manager is the strategic anchor of the customer relationship -- responsible for driving adoption, value realization, and proactive ...
Senior Customer Success Manager The Senior Customer Success Manager is the strategic anchor of the customer relationship -- responsible for driving adoption, value realization, and proactive ...
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
$77 - $119/hr
We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...
New
$77 - $119/hr
We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding ...
New
Sr. Customer Success Manager Conductor is the leading enterprise AEO platform. Today's top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.
Sr. Customer Success Manager Conductor is the leading enterprise AEO platform. Today's top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.
Sr. Customer Success Manager
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
Sr. Customer Success Manager
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
Senior Customer Success Manager (CSM) Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for ...
New
Senior Customer Success Manager (CSM) Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for ...
New
Senior Customer Success Manager
$150K - $160K/yr
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
Quick apply
Senior Customer Success Manager
$150K - $160K/yr
What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...
Sr. Customer Success Manager
Manhattan, NY · On-site
$95 - $105/hr
Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...
Sr. Customer Success Manager
Manhattan, NY · On-site
$95 - $105/hr
Description Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the ...
Sr Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do sr customer success manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for sr customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is a Sr Customer Success Manager?
Senior Customer Success Managers (Sr Customer Success Managers) are experienced professionals responsible for building and maintaining long-term relationships with key clients, ensuring they achieve value from a company's products or services. They act as trusted advisors, helping customers reach their business goals by providing support, guidance, and strategic recommendations. Sr Customer Success Managers often oversee complex accounts, coordinate with internal teams to resolve issues, and identify opportunities for growth and retention. Their role is crucial in driving customer satisfaction, loyalty, and ultimately, the success of both the customer and the company.
How does a Sr Customer Success Manager typically collaborate with cross-functional teams to drive client outcomes?
As a Sr Customer Success Manager, you frequently work with teams across sales, product, support, and marketing to ensure clients achieve their desired outcomes. You may relay client feedback to product teams for feature enhancements, coordinate with sales on upsell opportunities, and work with support to resolve complex issues. This collaboration requires strong communication skills and the ability to align internal resources with client goals. Building these relationships is crucial for driving customer satisfaction and long-term account growth.
What are the key skills and qualifications needed to thrive as a Sr Customer Success Manager, and why are they important?
To thrive as a Sr Customer Success Manager, you need expertise in account management, customer relationship building, and a deep understanding of business solutions, often supported by a bachelor’s degree and relevant experience. Familiarity with Customer Relationship Management (CRM) platforms like Salesforce, data analytics tools, and customer engagement software is typically required. Strong communication, problem-solving abilities, and emotional intelligence help professionals excel in client interactions and team collaboration. These skills are crucial for driving customer satisfaction, retention, and long-term business growth.
What is the difference between Sr Customer Success Manager vs Customer Success Manager?
| Aspect | Sr Customer Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in account management, industry-specific knowledge | Bachelor's degree, customer service or account management experience |
| Work Environment | Collaborates with sales, product, and support teams; manages key accounts | Supports clients, onboarding, and retention efforts |
| Employer & Industry Usage | Tech, SaaS, software companies | Tech, SaaS, service industries |
| Comparison Search Intent | High overlap in skills and responsibilities | Focuses on customer retention and satisfaction |
The main difference is that a Sr Customer Success Manager typically has more experience, handles larger or more strategic accounts, and may have additional responsibilities like mentoring. Customer Success Managers focus on onboarding, support, and maintaining customer relationships. Both roles are essential for customer retention but differ in scope and seniority.
More about Sr Customer Success Manager jobs
What cities are hiring for Sr Customer Success Manager jobs?
Cities with the most Sr Customer Success Manager job openings:
What states have the most Sr Customer Success Manager jobs?
States with the most job openings for Sr Customer Success Manager jobs include:
What job categories do people searching Sr Customer Success Manager jobs look for?
The top searched job categories for Sr Customer Success Manager jobs are:
- Full Time Customer Success
- Full Time Customer Success Manager Edtech
- Full Time Senior Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Senior Customer Success Manager Edtech
- Graduate Customer Success Manager
- Scaled Customer Success Manager
- Member Success Manager
- Customer Success Manager Remote Edtech
- Account Success Manager
Other
Re-posted 20 days ago
Job description
The Role
As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us. You'll work closely with cross-functional teams (Sales, Product, Support) to build strong relationships, solve challenges, and identify opportunities for growth.
What You'll Do
As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us. You'll work closely with cross-functional teams (Sales, Product, Support) to build strong relationships, solve challenges, and identify opportunities for growth.
What You'll Do
- Build and maintain strong, long-term customer relationships.
- Lead onboarding and training to ensure smooth adoption of our product.
- Act as the main point of contact for customer questions, feedback, and success planning.
- Monitor customer health and proactively address risks of churn.
- Collaborate with internal teams to advocate for customer needs and influence product improvements.
- Identify upsell and cross-sell opportunities in partnership with Sales.
- Deliver regular check-ins, business reviews, and performance reports to customers.
- Proven experience in Customer Success, Account Management, or a similar client-facing role.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts and priorities with a solutions-oriented mindset.
- Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot).
- A collaborative team player who thrives in a fast-paced environment.
- [Optional: domain knowledge relevant to your company's industry.]
- A culture that values collaboration, learning, and customer obsession.
- Opportunities to grow professionally and shape our Customer Success strategy.
- Competitive salary and benefits package.
- [Add perks like flexible working hours, remote options, wellness programs, etc.]