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Scaled Customer Success Jobs (NOW HIRING)

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

San Francisco, CA · On-site

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

San Francisco, CA

$99K - $124K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

Salt Lake City, UT

$88K - $110K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

New York, NY · On-site

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

New York, NY

$99K - $124K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

Seattle, WA

$99K - $124K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Intercom

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

Scaled Customer Success Manager Chicago, Illinois Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing ...

Fin

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Fin

Scaled Customer Success Manager

Chicago, IL · On-site

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Fin Co

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108K - $129K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Ardoq

Scaled Customer Success Manager

Manhattan, NY · On-site

$98K - $119K/yr

Scaled Customer Success Manager at Ardoq Deliver consistent, meaningful value to every Ardoq customer - at scale - through smart digital engagement and data-driven insight. The Ardoq Story Ardoq is ...

ROLLER

Scaled Customer Success Manager

Austin, TX · On-site

As a Scaled CSM , you will manage a broad portfolio of customers, ensuring their success through a mix of high-touch and one-to-many engagement strategies. You will be pivotal in customer retention ...

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Scaled Customer Success information

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$83.1K

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How much do scaled customer success jobs pay per year?

As of Jun 10, 2026, the average yearly pay for scaled customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Scaled Customer Success role typically collaborate with other teams to drive customer outcomes?

In a Scaled Customer Success role, you’ll frequently work across departments such as product, sales, and support to ensure customers achieve their goals efficiently. This collaboration often includes sharing customer feedback with product teams to influence improvements, coordinating with sales for upsell opportunities, and working alongside support to resolve customer issues proactively. Effective communication and alignment with these teams are crucial, as they help you deliver a consistent customer experience at scale and identify trends that can benefit both the customer and the company.

What are the key skills and qualifications needed to thrive as a Scaled Customer Success Manager, and why are they important?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of SaaS or digital products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics dashboards is typically required. Outstanding communication, problem-solving, and time-management skills help you manage large portfolios and drive customer value at scale. These abilities are crucial for efficiently supporting many customers, ensuring satisfaction, and driving product adoption in a scalable way.

What is Scaled Customer Success?

Scaled Customer Success refers to strategies and programs that help companies support and guide a large number of customers efficiently, often through automation, digital resources, and technology. Instead of providing one-on-one support, scaled customer success teams use tools like webinars, knowledge bases, email campaigns, and in-app guidance to proactively address customer needs and drive product adoption. This approach enables organizations to deliver a consistent and personalized customer experience to many accounts simultaneously, especially in high-volume or lower-touch segments.
What are the most commonly searched types of Scaled Customer Success jobs? The most popular types of Scaled Customer Success jobs are:
Scaled Customer Success Manager

Scaled Customer Success Manager

Rhythm Software, Inc.

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Scaled Customer Success Manager
What is Rhythm?
Rhythm helps associations and non-profits deliver an exceptional online experience to their constituents. This means members, event attendees, learners, sponsors, donors, and more all use Rhythm. It's a lofty goal for organization staff who are far too often hamstrung by software instead of empowered by it. As constituent expectations evolve to meet a digital-first world, more and more organizations are looking for a technology partner that can help them meet that demand. (That's us.)
So, we're looking for the next member of our team who can help shape the future of our market by creating an exceptional customer experience. (Maybe that's you?)
About our Scaled Customer Success Manager
The Scaled Customer Success Manager (Scaled CSM) is responsible for supporting the largest segment of Rhythm's customer base through scalable engagement strategies, digital programs, and lifecycle automation.
This role ensures customers achieve meaningful value from Rhythm while maintaining an exceptional experience at scale.
The Scaled CSM focuses on enabling customers to:
  • Successfully onboard and adopt the platform
  • Understand how to use Rhythm effectively
  • Access training, resources, and best practices
  • Progress toward success with minimal friction

Through structured playbooks, digital programs, and repeatable processes, the Scaled CSM ensures that every customer-regardless of size-receives consistent guidance and support.
At Rhythm, Scaled Customer Success means:
  • Delivering value through automation, digital engagement, and structured lifecycle programs
  • Providing guidance through playbooks, knowledge resources, and scalable education
  • Ensuring every customer has a clear path from onboarding to long-term adoption

In this role, you'll get to:
Drive onboarding and early adoption
  • Guide customers through onboarding programs
  • Ensure customers achieve First Value quickly
  • Deliver structured onboarding resources and enablement

Activities may include:
  • Customer kickoff sessions
  • Training webinars
  • Onboarding follow-ups
  • Resource sharing and enablement

Deliver scalable customer engagement programs
Manage programs designed to support many customers simultaneously, including:
  • Webinars and training sessions
  • Customer newsletters and product updates
  • Community programs
  • Educational resources and best practices

Execute lifecycle success programs
Design and run lifecycle programs that guide customers through their journey with Rhythm.
Examples include:
  • Onboarding programs
  • Adoption campaigns
  • Product education initiatives
  • Customer health monitoring
  • Renewal readiness preparation

Enable customer education and self-service success
Ensure customers have easy access to:
  • Training resources
  • Knowledge base materials
  • Best practice documentation
  • Product release updates

Monitor customer health and escalate when needed
Track indicators that suggest customers may need additional support, including:
  • Low product usage
  • Declining engagement
  • Negative feedback or sentiment

We're looking for people who:
  • Have 2-4 years of experience in Customer Success, Account Management, or Consulting
  • Have experience supporting high-volume customer portfolios
  • Are comfortable using automation tools and customer success platforms
  • Demonstrate strong communication and program management skills
  • Experience in SaaS platforms serving associations, nonprofits, or ERP-adjacent markets is a strong plus

Successful candidates will also:
  • Think operationally about scaling customer engagement
  • Demonstrate strong empathy and customer advocacy
  • Communicate clearly in written and verbal formats
  • Be highly organized and capable of managing multiple priorities
  • Thrive in remote, autonomous environments
  • Be motivated to support mission-driven organizations

The tools in your tech stack:
  • Apple (Mac)
  • Google Suite
  • Slack
  • HubSpot CRM + Sales Hub
  • Zendesk
  • Jira
  • Asana
  • Zoom
  • Calendly
  • Loom

The perks of being on the Rhythm team:
Remote work: We believe our team members can make an impact from anywhere with a stable internet connection, so we are fully and permanently remote.
  • Healthcare: Keeping our team healthy is one of our top priorities, so employees have access to medical, dental, and vision for themselves and their dependents.
  • Unlimited vacation: There's more to life than work, so we want our team to take time off to recharge, have fun, and take care of personal needs.
  • Financial well-being: In addition to transparent and equitable pay, we offer employees the opportunity to participate in a 401K.
  • Ongoing learning: The team at Rhythm is a curious bunch. That's why we have ongoing learning opportunities like office hours, online courses, and industry conferences.
  • World-class team: If you look around at our team, you'll see a diverse group of helpers, innovators, and creators who love making a difference. Every day, we show up for each other and our customers.

What your compensation will look like:
  • Cash compensation range: $75,000 - $95,000

Apply