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Scaled Customer Success Jobs (NOW HIRING)

Synthesia

Associate Scaled Customer Success Manager

$100K - $130K/yr

... scale About You * 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization * Experience managing a high volume of accounts and ...

Intercom

Customer Success Manager, Scale

Chicago, IL · On-site

$108K - $129K/yr

Scaled Customer Success Manager Chicago, Illinois Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

NuByt, Inc

Be Seen First

Scaled Customer Success Manager, K-12 Education

San Francisco, CA · On-site

$165 - $170/hr

We are seeking a dynamic and detail-oriented Scaled Customer Success Manager to join our innovative education team. In this role, you will craft compelling onboarding programs and digital-first ...

New

Fin

Customer Success Manager, Scale

Chicago, IL · On-site +1

$135K - $161K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

Fin

Customer Success Manager, Scale

Chicago, IL · On-site

$135K - $161K/yr

As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed ...

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All JobsScaled Customer Success Jobs

Scaled Customer Success information

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$32.5K

$83.1K

$140K

How much do scaled customer success jobs pay per year?

As of Aug 15, 2026, the average yearly pay for scaled customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a scaled customer success role typically collaborate with other teams to drive customer outcomes?

In a Scaled Customer Success role, you’ll frequently work across departments such as product, sales, and support to ensure customers achieve their goals efficiently. This collaboration often includes sharing customer feedback with product teams to influence improvements, coordinating with sales for upsell opportunities, and working alongside support to resolve customer issues proactively. Effective communication and alignment with these teams are crucial, as they help you deliver a consistent customer experience at scale and identify trends that can benefit both the customer and the company.

What are the key skills and qualifications needed to thrive as a scaled customer success manager, and why are they important?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of SaaS or digital products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics dashboards is typically required. Outstanding communication, problem-solving, and time-management skills help you manage large portfolios and drive customer value at scale. These abilities are crucial for efficiently supporting many customers, ensuring satisfaction, and driving product adoption in a scalable way.

What is scaled customer success?

Scaled Customer Success refers to strategies and programs that help companies support and guide a large number of customers efficiently, often through automation, digital resources, and technology. Instead of providing one-on-one support, scaled customer success teams use tools like webinars, knowledge bases, email campaigns, and in-app guidance to proactively address customer needs and drive product adoption. This approach enables organizations to deliver a consistent and personalized customer experience to many accounts simultaneously, especially in high-volume or lower-touch segments.

What cities are hiring for Scaled Customer Success jobs?

Cities with the most Scaled Customer Success job openings:

What are the most commonly searched types of Scaled Customer Success jobs?

The most popular types of Scaled Customer Success jobs are:

What states have the most Scaled Customer Success jobs?

States with the most job openings for Scaled Customer Success jobs include:

Infographic showing various Scaled Customer Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager, Scaled Customer Success - New York

Synthesia

Manhattan, NY • On-site

$175K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Manager of Scaled Customer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role:

As the Manager of Scaled Customer Success at Synthesia, you'll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging).

This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You'll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You'll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly.

  • Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts
  • Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments
  • Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions
  • Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolve your programs based on what's working
  • Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book
  • Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio
  • Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions
About you:
  • 5+ years of Customer Success or Account Management experience within a SaaS organization, with at least 2 years in a people management or team lead capacity
  • Proven track record leading scaled or digital CS motions, managing high-volume books of business across emerging, mid-market and Enterprise segments.
  • Hands-on experience with Customer Success Platforms — Planhat strongly preferred; Gainsight, Vitally, or ChurnZero
  • Familiarity with AI and automation tools and a genuine interest in applying them to improve customer engagement at scale
  • Technically curious — comfortable constructing basic programs and automations, and skilled at identifying opportunities, scoping requirements, and managing cross-functional stakeholders to drive rapid deployment of more complex solutions
  • Commercially sharp — able to guide your team through renewal negotiations and expansion conversations with confidence and empathy
  • A natural experimenter: you love forming hypotheses, testing them, and letting data drive your decisions
  • Strong communicator and influencer across internal functions — you know how to align Product, RevOps, and Enablement teams around a shared vision
  • History of thriving in fast-moving, high-growth environments where the roadmap is still being written

At Synthesia we expect everyone to...

  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • A competitive salary + stock options in our fast-growing Series E startup
  • Hybrid working environment for NY based employees
  • 100% Medical, Dental & Vision
  • 401k Plan + company match
  • Paid parental leave
  • 25 days of annual leave + Public holidays + paid sick leave
  • Fun culture with regular socials
  • A generous referral scheme
  • A brand new computer + monitor

Compensation: $175,000+ OTE. The final compensation package will be determined based on experience and qualifications.

Location: Hybrid: New York City - Nomad District

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