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Scaled Customer Success Jobs (NOW HIRING)

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...

Rogo

Scaled Customer Success Manager

New York, NY · On-site

$130K - $175K/yr

What You Will Own We're looking for our first Scaled Customer Success Manager to join our team of highly motivated post-sales individuals. You'll manage a broad book of customers by building scalable ...

Airwallex

Scaled Customer Success Manager

New York, NY · On-site

$140K - $190K/yr

What you'll do As a Scaled Customer Success Manager, SME & Growth, you'll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive ...

Rogo

Scaled Customer Success Manager

Manhattan, NY · On-site

What You Will Own We're looking for our first Scaled Customer Success Manager to join our team of highly motivated post-sales individuals. You'll manage a broad book of customers by building scalable ...

Rogo AI

Scaled Customer Success Manager

Manhattan, NY · On-site

What You Will Own We're looking for our first Scaled Customer Success Manager to join our team of highly motivated post-sales individuals. You'll manage a broad book of customers by building scalable ...

Box

Scaled Customer Success Manager

San Francisco, CA · On-site

We are seeking a tenacious, self-motivated Scaled Customer Success Manager who isn't just looking to manage relationships-you want to revolutionize how we support them. We need a builder with true ...

attio

Scaled Customer Success Manager

Manhattan, NY · On-site

Design automations and workflows that improve the customer experience and help Customer Success scale. * Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to ...

Attio Ltd

Scaled Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Design automations and workflows that improve the customer experience and help Customer Success scale. * Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to ...

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Showing results 21-40

All JobsScaled Customer Success Jobs

Scaled Customer Success information

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$32.5K

$83.1K

$140K

How much do scaled customer success jobs pay per year?

As of Aug 15, 2026, the average yearly pay for scaled customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a scaled customer success role typically collaborate with other teams to drive customer outcomes?

In a Scaled Customer Success role, you’ll frequently work across departments such as product, sales, and support to ensure customers achieve their goals efficiently. This collaboration often includes sharing customer feedback with product teams to influence improvements, coordinating with sales for upsell opportunities, and working alongside support to resolve customer issues proactively. Effective communication and alignment with these teams are crucial, as they help you deliver a consistent customer experience at scale and identify trends that can benefit both the customer and the company.

What are the key skills and qualifications needed to thrive as a scaled customer success manager, and why are they important?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of SaaS or digital products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics dashboards is typically required. Outstanding communication, problem-solving, and time-management skills help you manage large portfolios and drive customer value at scale. These abilities are crucial for efficiently supporting many customers, ensuring satisfaction, and driving product adoption in a scalable way.

What is scaled customer success?

Scaled Customer Success refers to strategies and programs that help companies support and guide a large number of customers efficiently, often through automation, digital resources, and technology. Instead of providing one-on-one support, scaled customer success teams use tools like webinars, knowledge bases, email campaigns, and in-app guidance to proactively address customer needs and drive product adoption. This approach enables organizations to deliver a consistent and personalized customer experience to many accounts simultaneously, especially in high-volume or lower-touch segments.

What cities are hiring for Scaled Customer Success jobs?

Cities with the most Scaled Customer Success job openings:

What are the most commonly searched types of Scaled Customer Success jobs?

The most popular types of Scaled Customer Success jobs are:

What states have the most Scaled Customer Success jobs?

States with the most job openings for Scaled Customer Success jobs include:

Infographic showing various Scaled Customer Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Scaled Customer Success Manager

Cartesia

San Francisco, CA • On-site

$145K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About Cartesia
Our mission is to architect AI that learns from and interacts with the world like humans do.
We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
About the Role
We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep up. Success needs to scale through thoughtful systems, great customer programs, and product expertise.
You'll own the post-sales experience for a large portfolio of customers, helping them onboard successfully, adopt our platform, and grow over time. You'll partner closely with Sales, Product, Engineering, and Marketing to improve the customer journey while building the playbooks, automations, and lifecycle programs that make Customer Success a force multiplier for the company.
Your Impact
  • Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers.
  • Help customers realize value quickly by driving product adoption and successful onboarding.
  • Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers.
  • Monitor customer health, identify risks early, and proactively improve retention.
  • Partner with Sales to identify expansion opportunities driven by customer adoption and usage.
  • Become a trusted product expert, helping customers adopt best practices and get the most out of the platform.
  • Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content.
  • Partner with Product and Engineering to bring customer feedback into roadmap discussions and improve the overall product experience.
  • Continuously improve Customer Success operations through automation, AI, and better systems.
What You Bring
  • 3-6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company.
  • Experience managing a scaled portfolio of customers while maintaining strong customer outcomes.
  • Excellent organizational skills with the ability to prioritize across many customers and competing initiatives.
  • Strong product intuition and customer empathy- you enjoy understanding customer goals and helping them succeed.
  • A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work.
  • Excellent written and verbal communication skills across technical and non-technical audiences.
  • High ownership and comfort operating with ambiguity. You proactively identify problems and drive them to resolution.
  • A builder mindset. You enjoy creating playbooks, improving processes, and designing systems that scale beyond your own portfolio.
  • Commercial awareness and an understanding of how adoption drives retention and expansion.
  • Comfortable using AI tools to automate repetitive work and spend more time solving customer problems.

Nice to Have
  • Experience with developer tools, APIs, AI products, infrastructure software, or technical SaaS platforms.
  • Experience supporting technical buyers such as engineers or product teams.
  • Experience building customer education programs, lifecycle campaigns, or self-service onboarding experiences.

Even if you don't meet every qualification above, we'd still encourage you to apply. We care much more about your ability to learn, build, and create exceptional customer experiences than checking every box.
Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.
More Details
In-office policy: We're an in-person team based out of offices in S San Francisco, GB London and I Bangalore. We love being in the office, hanging out together, and learning from each other every day.
Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don't sacrifice quality or design along the way.
We support each other. We have an open & inclusive culture that's focused on giving everyone the resources they need to succeed.
Our Benefits (US Employees Only)
Compensation Competitive base salary alongside attractive equity package.
Health Insurance Fully covered medical insurance along with dental and vision for you and your family.
Parental Leave 9 weeks paternity & 12 weeks maternity leave
401(k)
Commuter Allowance A monthly stipend to help you get to and from the office.
Flexible PTO Take as much time as you need to recharge your batteries.
Meals & Snacks Lunch, dinner and plenty of snacks, provided daily.
Your own personal Yoshi
Our Commitment to Equal Opportunity
Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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