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Customer Success Manager Clinical Jobs (NOW HIRING)

Elsevier

Customer Success Manager, Clinical Solutions

$59K - $98K/yr

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This ...

New

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Violet

Customer Success Manager

Customer Success Manager At Violet, we're on a mission to create more human, identity-centered healthcare. We all deserve to be cared for by clinicians and care providers that understand our ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

New

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS ... Experience working with EHRs, clinical portals or health data systems. * Self-motivated with the ...

CipherHealth

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through ...

Taulia

Customer Success Manager

Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...

Oma Fertility

Customer Success Manager

Customer Success Manager Oma Fertility is seeking a Customer Success Manager to support a team of ... clinical team members and practice managers to understand the customer journey through key metrics.

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Showing results 1-20

All JobsCustomer Success Manager Clinical Jobs

Customer Success Manager Clinical information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager clinical jobs pay per year?

As of Jun 28, 2026, the average yearly pay for customer success manager clinical in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Clinical vs Customer Support Specialist?

AspectCustomer Success Manager ClinicalCustomer Support Specialist
Required CredentialsHealthcare or clinical certifications, relevant experience in medical settingsTechnical or product knowledge, customer service experience
Work EnvironmentHealthcare facilities, clinical settings, or remote healthcare teamsCall centers, help desks, or online support platforms
Employer & Industry UsageHospitals, biotech firms, healthcare providersTech companies, software providers, consumer electronics
Common Search & ComparisonCustomer Success Manager Clinical vs Customer Support Specialist

The Customer Success Manager Clinical focuses on maintaining long-term relationships with healthcare clients, ensuring clinical needs are met, and providing specialized support in medical settings. In contrast, a Customer Support Specialist handles technical issues and customer inquiries across various industries, often with less emphasis on clinical expertise. Both roles require strong communication skills but differ significantly in industry-specific knowledge and work environment.

How does a Customer Success Manager in a clinical setting typically collaborate with healthcare professionals and internal teams?

As a Customer Success Manager in a clinical environment, you will work closely with clinicians, administrators, and internal product or support teams to ensure clients achieve desired outcomes with your company’s solutions. This often involves facilitating onboarding, providing ongoing training, gathering feedback from healthcare professionals, and troubleshooting issues in partnership with technical experts. Strong communication skills and a proactive approach to relationship-building are essential, as you'll serve as a bridge between clients’ clinical needs and your organization's offerings. Collaboration is key to anticipating challenges, identifying opportunities for improvement, and driving customer satisfaction.

What is a Customer Success Manager Clinical?

A Customer Success Manager Clinical is a professional who ensures that healthcare clients, such as hospitals or clinics, effectively use a company's clinical products or services. They act as a liaison between the client and the company, providing training, support, and guidance to optimize outcomes and satisfaction. Their goal is to foster strong client relationships, address concerns, and help healthcare organizations achieve the best results with the solutions provided.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Clinical, and why are they important?

To thrive as a Customer Success Manager Clinical, you need a background in healthcare or life sciences, strong customer relationship management abilities, and experience with clinical workflows. Familiarity with CRM platforms, EHR systems, and relevant certifications such as CSM (Certified Customer Success Manager) are commonly expected. Excellent communication, problem-solving, and empathy are crucial soft skills for building trust and guiding clinical clients effectively. These competencies ensure clients attain value from clinical products and services, leading to improved outcomes and long-term partnerships.
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Customer Success Manager Clinical jobs near you

Customer Success Manager, Clinical Solutions

Elsevier

Rex, GA • On-site

$59K - $98K/yr

Other

Posted 26 days ago

Job description

Customer Success Manager I (CSM)

Do you enjoy partnering with customers to help them achieve meaningful outcomes from healthcare technology? Are you motivated by building trusted relationships and improving the customer experience through collaboration and insight?

The Customer Performance Team is part of Elsevier's Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships.

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This role focuses on guiding customers after implementation to help them achieve strategic outcomes and long-term value. The position combines healthcare knowledge, SaaS experience, and relationship management to support customers throughout their journey.

Responsibilities

  • Build and maintain strong, trusted relationships with customers to support their long-term success
  • Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
  • Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
  • Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
  • Support account growth by surfacing potential opportunities and contributing to renewal planning
  • Share customer perspectives internally to help inform product and content enhancements
  • Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
  • Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Requirements

  • Background in Nursing, Health Administration, Informatics, or a related field preferred
  • Experience in a SaaS or healthcare-related environment
  • Understanding of subscription-based business models and the customer lifecycle
  • Experience with customer engagement, adoption strategies, and relationship management
  • Proficiency with CRM systems, Microsoft Office Suite, and customer-facing tools
  • Knowledge of digital health solutions or similar enterprise technologies
  • Ability to interpret data to identify trends and support customer success strategies
  • Strong facilitation, presentation, influencing, organizational, and problem-solving skills

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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