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Customer Success Manager Clinical Jobs (NOW HIRING)

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate ...

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...

Clarivate

Customer Success Manager

Ann Arbor, MI · On-site

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Stukent Inc

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

Checkr

Customer Success Manager

Denver, CO

About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...

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Customer Success Manager Clinical information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager clinical jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer success manager clinical in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Clinical vs Customer Support Specialist?

AspectCustomer Success Manager ClinicalCustomer Support Specialist
Required CredentialsHealthcare or clinical certifications, relevant experience in medical settingsTechnical or product knowledge, customer service experience
Work EnvironmentHealthcare facilities, clinical settings, or remote healthcare teamsCall centers, help desks, or online support platforms
Employer & Industry UsageHospitals, biotech firms, healthcare providersTech companies, software providers, consumer electronics
Common Search & ComparisonCustomer Success Manager Clinical vs Customer Support Specialist

The Customer Success Manager Clinical focuses on maintaining long-term relationships with healthcare clients, ensuring clinical needs are met, and providing specialized support in medical settings. In contrast, a Customer Support Specialist handles technical issues and customer inquiries across various industries, often with less emphasis on clinical expertise. Both roles require strong communication skills but differ significantly in industry-specific knowledge and work environment.

How does a Customer Success Manager in a clinical setting typically collaborate with healthcare professionals and internal teams?

As a Customer Success Manager in a clinical environment, you will work closely with clinicians, administrators, and internal product or support teams to ensure clients achieve desired outcomes with your company’s solutions. This often involves facilitating onboarding, providing ongoing training, gathering feedback from healthcare professionals, and troubleshooting issues in partnership with technical experts. Strong communication skills and a proactive approach to relationship-building are essential, as you'll serve as a bridge between clients’ clinical needs and your organization's offerings. Collaboration is key to anticipating challenges, identifying opportunities for improvement, and driving customer satisfaction.

What is a Customer Success Manager Clinical?

A Customer Success Manager Clinical is a professional who ensures that healthcare clients, such as hospitals or clinics, effectively use a company's clinical products or services. They act as a liaison between the client and the company, providing training, support, and guidance to optimize outcomes and satisfaction. Their goal is to foster strong client relationships, address concerns, and help healthcare organizations achieve the best results with the solutions provided.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Clinical, and why are they important?

To thrive as a Customer Success Manager Clinical, you need a background in healthcare or life sciences, strong customer relationship management abilities, and experience with clinical workflows. Familiarity with CRM platforms, EHR systems, and relevant certifications such as CSM (Certified Customer Success Manager) are commonly expected. Excellent communication, problem-solving, and empathy are crucial soft skills for building trust and guiding clinical clients effectively. These competencies ensure clients attain value from clinical products and services, leading to improved outcomes and long-term partnerships.
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Customer Success Manager Clinical jobs near you

Customer Success Manager

Rainfall Health

San Francisco, CA • On-site

Full-time

Medical

Posted 22 days ago

Job description

About the company:
We're a fast-growing health tech company on a mission to make care delivery smarter, faster, and more equitable. Our platform helps health systems and provider groups streamline clinical workflows and close care gaps. Leveraging AI to drive meaningful healthcare impact for patients.
About The Role:
Rainfall Health is seeking a dynamic Customer Success Manager to support customers across Rainfall Health's suite of products. As the Customer Success Manager you will serve as the primary point of contact for assigned accounts and are responsible for cultivating and maintaining strong customer relationships. You ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
What You'll Do
  • Own a portfolio - Manage a book of 15-25 health system and provider group accounts from onboarding through renewal, serving as their primary point of contact.
  • Drive adoption - Build tailored success plans, lead EHR-workflow training, and partner with clinical champions to embed the product into daily care routines.
  • Protect and expand revenue - Monitor health scores, proactively surface churn risk, and identify expansion opportunities - coordinating with account executives to grow ARR.
  • Be the voice of the customer - Synthesize product feedback, escalate technical issues with urgency, and advocate internally for roadmap priorities that move the needle for health systems.
  • Navigate complex stakeholders - Build relationships across CMOs, CNOs, IT directors, revenue cycle leads, and frontline clinical staff - translating between technical and clinical audiences.
  • Report on value - Deliver quarterly business reviews with clear ROI narratives tied to utilization, outcomes, and cost metrics that matter to health system executives.

What We're Looking For
  • 3-6 years in customer success, account management, or implementation, with at least 2 years selling into or serving health systems or provider organizations
  • Fluency in health system dynamics - you understand Epic, Cerner, care coordination workflows, and the challenges facing today's health systems
  • Demonstrated experience managing enterprise renewals and driving net revenue retention above 110%
  • Excellent communicator who can distill complex technical concepts for clinical and executive audiences alike
  • Data-driven mindset - comfortable in Salesforce, Gainsight or ChurnZero, and BI tools to build success metrics
  • High ownership mentality and the ability to operate with limited structure in a Series A environment

Qualifications
  • At least 4 years of account management experience, preferably in tech start up or healthcare
  • Strong empathy for customers and passion for revenue and growth
  • Strong understanding of value drivers in recurring revenue business models
  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to identify and resolve problems effectively
  • Goal and results oriented and easily adapts to change
  • Works well within a team environment

Nice to Have
  • Experience with value-based care models
  • Background in health IT implementation
  • Prior startup (seed-Series B) experience
  • Familiarity with CMS quality programs (HEDIS, Stars, MIPS)

What We Offer
  • Competitive salary and benefits package
  • Hybrid work environment with flexibility (remote + on-site in the San Francisco Bay Area)
  • Opportunity to shape scalable solutions that improve patient care and financial performance
  • A mission-driven, collaborative team focused on real-world impact

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as the needs of the organization evolve.
Rainfall Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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