Scholastic Customer Service Jobs (NOW HIRING)

Job Description:

Needing to earn some extra cash? Looking for an opportunity to work from your remote office? Join our customer service team and help us get educational materials into the hands of kids across the nation. In order to provide excellent customer service during our fall peak season, we are hiring seasonal part-time customer service representatives to process inbound customer service calls, chats, and emails . We strive to provide excellent service by resolving customer issues thoughtfully and completely. Flexible day shift hours available.

Responsibilities include:

• Resolve customers' concerns or questions relating to orders, accounts, or products.

• Assist customers with navigating Scholastic websites and digital resources.

• Assist customers via phone, email, and chat.

• Enters various types of data accurately and efficiently into multiple web-based applications.

• Engage customers and coworkers with empathy and patience.

• Communicates information in a clear and professional manner.

• Performs other duties as assigned.

Qualifications

• Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.

• Must be able to multi-task and utilize multiple systems at a time.

• Must have good written and verbal communication skills

• Must have excellent data entry and phone skills

• Ability to learn new skills quickly and retain information learned.

• Must be willing to make decisions and use judgment in resolving customer problems

• Must have a good attendance and performance record

• Must be willing to work flexible hours as needed during peak times

• Desire to be a team player

Time Type:

Part time

Job Type:

Temporary Seasonal

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster (https://www.scholastic.com/content/dam/scholastic/corp-home/eeo-is-the-law-poster-english.pdf)

EEO Scholastic Policy Statement

Pay Transparency Provision (https://www.scholastic.com/content/dam/scholastic/corp-home/pay-transparency.pdf)

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at: www.scholastic.com

We're always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.