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Scholastic Customer Service Jobs (NOW HIRING)

Scholastic Inc

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Production Worker

Jefferson City, MO · On-site

$17 - $21/hr

Scholastic's National Service Organization (NSO) is responsible for all of Scholastic's distribution operations. NSO provides customer service, warehousing, packaging, order fulfillment and accounts ...

Urgent

Scholastic

$28/hr

Scholastic drivers are home every weekend and the majority of weeknights. In certain markets ... Work closely with supervisor to ensure customer service standards are maintained. Load and unload ...

Scholastic

Audiovisual Temp

New York, NY

Excellent customer service skills - must be able remain calm and diplomatic under pressure ... Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination ...

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Scholastic Customer Service information

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How much do scholastic customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for scholastic customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Scholastic Customer Service?

A Scholastic Customer Service job involves assisting customers with orders, product inquiries, and account issues related to Scholastic's books and educational materials. Representatives communicate via phone, email, or chat to resolve concerns, provide information, and ensure customer satisfaction. They may also help with order tracking, returns, and technical support for digital products. Strong communication skills and a customer-focused attitude are essential for this role.

What does a typical day look like for a Scholastic Customer Service representative?

A typical day in Scholastic Customer Service involves answering phone calls and emails from schools, teachers, and parents regarding book orders, product inquiries, or account issues. You’ll spend time troubleshooting problems, processing orders or returns, and providing product information, often collaborating with internal departments such as shipping and sales to resolve more complex requests. The pace can vary throughout the year, with busy seasons around book fairs and school openings. Teamwork and clear communication are central, as you frequently coordinate with colleagues to ensure prompt and accurate customer support.

What are the key skills and qualifications needed to thrive in the Scholastic Customer Service position, and why are they important?

To thrive as a Scholastic Customer Service representative, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and basic office applications is typically expected. Patience, a positive attitude, and the ability to multitask effectively help you stand out in assisting customers, educators, and distributors. These skills are crucial for resolving inquiries efficiently, ensuring customer satisfaction, and maintaining the reputation of Scholastic’s products and services.

Is Scholastic a good company to work for?

Scholastic Customer Service roles are generally considered stable with opportunities for growth and skill development. Employees often cite a positive work environment and the chance to work with educational materials, though experiences can vary by location and position.

What careers are available at Scholastic?

Scholastic offers a variety of careers including roles in customer service, education, publishing, marketing, and administration. Customer service positions typically involve communication skills, problem-solving, and familiarity with educational products or services. Opportunities may require relevant experience and sometimes involve remote or in-office work environments.
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Scholastic Customer Service jobs near you
Infographic showing various Scholastic Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Seasonal Part-Time Customer Service $16.00 an hour!

Scholastic

Jefferson City, MO • On-site, Remote

$16/hr

Part-time

Re-posted 14 days ago

Scholastic rating

7.4

Company rating: 7.4 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

11th of 19 rated publishing

Job description

Job Description:

Needing to earn some extra cash? Looking for an opportunity to work from your remote office? Join our customer service team and help us get educational materials into the hands of kids across the nation. In order to provide excellent customer service during our fall peak season, we are hiring seasonal part-time customer service representatives to process inbound customer service calls, chats, and emails. We strive to provide excellent service by resolving customer issues thoughtfully and completely. Flexible day shift hours available.

Responsibilities include:

  • Resolve customers' concerns or questions relating to orders, accounts, or products.
  • Assist customers with navigating Scholastic websites and digital resources.
  • Assist customers via phone, email, and chat.
  • Enters various types of data accurately and efficiently into multiple web-based applications.
  • Engage customers and coworkers with empathy and patience.
  • Communicates information in a clear and professional manner.
  • Performs other duties as assigned.
Qualifications
  • Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
  • Must be able to multi-task and utilize multiple systems at a time.
  • Must have good written and verbal communication skills
  • Must have excellent data entry and phone skills
  • Ability to learn new skills quickly and retain information learned.
  • Must be willing to make decisions and use judgment in resolving customer problems
  • Must have a good attendance and performance record
  • Must be willing to work flexible hours as needed during peak times
  • Desire to be a team player
Time Type:Part timeJob Type:Temporary SeasonalJob Family Group:Cust Svc & Call CenterLocation Region/State:MissouriEEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

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About Scholastic

Sourced by ZipRecruiter

Scholastic Corporation is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 100+ years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families.

Industry

Bookstores and newsstands

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

Year founded

1920

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