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Customer Success Manager Jobs in Virginia (NOW HIRING)

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

CORAS

Senior Customer Success Manager

Mclean, VA

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Everfox

Sr. Customer Success Manager

Herndon, VA

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

Appian

Customer Success Manager (Public Sector)

Mclean, VA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

RELX

Strategic Customer Success Manager

Alexandria, VA · On-site

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Virginia

Customer Success Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Virginia?

The most popular types of Customer Success jobs in Virginia are:

What are popular job titles related to Customer Success Manager jobs in Virginia?

For Customer Success Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Virginia look for?

The top searched job categories for Customer Success Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Manager jobs?

Cities in Virginia with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Scaled Customer Success Manager

GenLogs

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.
ABOUT THE GO-TO-MARKET TEAM
  • The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
  • The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
  • We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.

ABOUT THE JOB
The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high-volume portfolio of SMB accounts and be responsible for driving adoption, customer outcomes, and retention through repeatable, one-to-many programs rather than individualized account plans. You will run the digital-first engagement model that ensures customers realize measurable value from GenLogs' Truck Intelligence™ platform.
WHAT YOU'LL DO
  • Scaled Account Management: Own and manage a book of 50+ customer accounts using a mix of 1:1 engagement and automated tooling, with a key focus on implementation and renewal.
  • Implementation and activation: Onboard and train new users to ensure successful setup, user activation, and operational integration.
  • Training and enablement: Implement and execute scalable customer success playbooks, workflows, and training resources that drive product adoption across the full segment simultaneously (webinars, email nurture campaigns, knowledge base content, in-app messaging).
  • Proactive account management: Proactively engage customers for 1:1 business review meetings when adoption or renewal risk is detected.
  • Expansion and renewal: Identify growth opportunities and at-risk renewals through aggregate usage patterns and trends. Drive renewals and expansion via low-touch, repeatable motions (self-serve upgrade paths, automated renewal outreach).
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges at the segment level and communicate customer feedback.
  • Automation and scale: Partner with Customer Support and the SVP of Customer Experience to build and maintain self-serve onboarding flows, guides, and automated activation sequences
  • Customer advocacy: Serve as the voice of the customer internally, surfacing insights from aggregate segment data that improve product development and customer experience.
  • Travel: Minimal travel required; role is primarily remote/digital-first, with occasional travel for internal team gatherings.

QUALIFICATIONS
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 3+ years of experience in Customer Support, Customer Success, Account Management, or related customer-facing roles.
  • Experience managing a large portfolio customers preferred but not required
  • Demonstrated success driving retention, customer adoption, and satisfaction
  • Strong written communication and presentation skills, including building email campaigns, in-app messaging, and self-serve content.
  • Strong analytical and problem-solving abilities, with comfort interpreting usage/health-score data across a large account base.
  • Experience with CS or marketing automation platforms preferred
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.

BENEFITS
Healthcare
  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off
  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support
  • Paid parental leave

Professional Development
  • Budget availability for approved professional development courses, certifications, and training

Travel Support
  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings
  • 401(k) plan

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