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Customer Success Program Manager Jobs in Virginia

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

GenLogs

Customer Success Manager

Richmond, VA · On-site

... programs. * The Customer Success function is one of many distinct arms of the larger GTM umbrella ... Manage a book of business across Mid-Market logistics customers. * Implementation and activation:

Yes Energy

Customer Success Manager

Richmond, VA · On-site

$80K - $95K/yr

As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy's products. You will be part of the team that executes a proactive approach to providing ...

IOTAP Inc.

Customer Success Manager

Reston, VA

... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ... About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with ...

CORAS

Senior Customer Success Manager

Mclean, VA

Navy Program Offices, Program Executive Offices, and Pentagon-level Portfolio and Requirements ... About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Virginia

Customer Success Program Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success program manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success program manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Virginia? For Customer Success Program Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Virginia look for? The top searched job categories for Customer Success Program Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Program Manager jobs? Cities in Virginia with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.
Customer Success Manager

Customer Success Manager

Quality Technology Services, LLC

Ashburn, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Who We Are:

It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers.QTS is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are:

The Customer Success Manager (CSM) for Strategic and Hyperscale Accounts serves as the primary point of contact and trusted advisor, responsible for deliveringa seamless, high-quality customer experience across the full lifecycle. This role drives structured customer engagement, proactively manages performance and risk, and leadscross-functional alignment to ensure consistent execution against customer expectations. The CSM also translates customer insights into actionable improvements, strengthening servicedeliveryand long-term partnership success.

What You Will Do:

  • Build and strengthen trusted customer relationships through a structured governance model, leading Monthly, Quarterly, and Executive Business Reviews (MBRs, QBRs, EBRs) to evaluate performance,identifygrowth opportunities, and assess overall satisfaction

  • Serve as the primary point of contact for day-to-day customer needs and requests, ensuringtimelyand effective resolution of inquiries

  • Proactivelymonitorcustomer health, includingutilization, operational performance, and potential risks, to drive informed engagement and outcomes

  • Align withcustomers onpriorities and expectations to ensure consistent delivery against businessobjectivesand tracking what success looks like throughout each phase of the customer journey.

  • Understand and translate customer business requirements and goals into actionable plans by aligning theappropriate internalteams to support delivery

  • Serve as the voice of the customer by translating feedback and insights into actionable recommendations that enhance the customer experience across the organization

Customer Onboarding & Training

  • Lead customer onboarding efforts, including training on the customer portal, key operational processes, escalation paths, and ongoing communication cadence

Issue & Escalation Management

  • Assess issues and manage escalations with urgency, coordinating cross-functional teams to drivetimelyand effective resolution

Cross-Functional Collaboration

  • Drive cross-functional alignment across internal teams to deliver a seamless, consistent customer experience

  • Lead and support efforts to improve efficiency and processes

What You Will Need to be Successful:

  • 7+ years of experience in Customer Success, Account Management, Program Management, or related customer-facing roles supporting complex strategic accounts

  • Experience within data center, colocation, cloud infrastructure, or other critical facilities environments

  • Proven ability to lead structured governance cadences, including Monthly, Quarterly, and Executive Business Reviews (MBRs, QBRs, EBRs), with both operational and executive stakeholders

  • Proven ability to manage customer relationships end-to-end, including onboarding, operational support, and ongoing governance

  • Strong ability to translate customer business requirements into actionable plans and align cross-functional teams to deliver outcomes

  • Demonstrated experience managing multiple priorities, customer engagements, and internal coordination simultaneously whilemaintaininga high levelof service

  • Experience driving issue resolution and coordinating cross-functional teams across operations, engineering, product, and sales organizations

  • Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and executive stakeholders

  • Strong problem-solving and critical thinking skills, with a proactive and customer-focused mindset

Nice To Have:

  • Experience supporting hyperscale or large-scale single-tenant deployments

  • Familiarity with data center operations concepts (e.g., power, cooling, operational readiness, telemetry/monitoring)

  • Experience engaging with C-level stakeholders and leading executive-level conversations

  • Proficiencywith CRM, ticketing, and operational tools (e.g., Salesforce, ServiceNow, or similar platforms)

  • Understanding of service management frameworks (SLA management,incidentand escalation processes)

  • Bachelor's degree in Business, Communications, Information Technology, or a related field (or equivalent experience)

The Perks (and these are just a few!):

  • QRest Sabbatical

  • Employee Stock Purchase

  • QTS scholarship for dependents

  • Eagle Club award trip eligibility

  • Paid volunteer days

  • Tuition assistance, parental leave and military leave assistance

Total Rewards

This role is also eligible for a competitive benets package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benets.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

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