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Success Manager Jobs in Virginia (NOW HIRING)

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

DSI Tech

Customer Success Manager

Ashburn, VA

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

DSI Tech

Customer Success Manager

Ashburn, VA · On-site

Customer Success Manager (Cisco Lifecycle & CX Focus) - Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

Cleo

Customer Success Manager

Richmond, VA · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Trellix

Customer Success Manager

Reston, VA · On-site

Customer Success Manager About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Trellix

Customer Success Manager

Reston, VA · Remote

Customer Success Manager About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

DSI Tech

Customer Success Manager

Ashburn, VA

Customer Success Manager (Cisco Lifecycle & CX Focus) Ashburn, VA (Onsite) Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

CyberSheath

Customer Success Manager

Reston, VA

We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and ...

CyberSheath

Customer Success Manager

Reston, VA

We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and ...

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All JobsSuccess Manager JobsSuccess Manager Jobs in Virginia

Success Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do success manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for success manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Success Managers typically do not earn $10,000 a month without significant experience, skills, or industry connections. High-paying roles that can reach this level often include sales, real estate, or entrepreneurship, which rely on performance and network rather than formal degrees. Developing expertise in sales, digital marketing, or business development can lead to such income levels through commissions and bonuses.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, strong leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build strong relationships, provide onboarding support, troubleshoot issues, and collaborate with internal teams to improve customer satisfaction and retention. Success managers often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What jobs in the US pay 300,000 a year?

Success Managers in high-level corporate or enterprise roles can earn $300,000 or more annually, especially with bonuses and profit sharing. These positions often require extensive experience, strong leadership skills, and industry-specific knowledge, typically in sectors like technology, finance, or consulting.
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Success Manager jobs near you
Infographic showing various Success Manager job openings in Virginia as of June 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.
Customer Success Manager

Customer Success Manager

Decisions

Virginia Beach, VA • On-site

Full-time

Posted 8 days ago

Job description

Customer Success Manager
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.
Roles/Responsibilities:
  • Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value.
  • Engage with customer on Quarterly Business Reviews
  • Drive product adoption and success
  • Consistently deliver on economic and customer centric performance measures
  • Understand a customer's overall use of the organization's products, services, education, and support services
  • Capture a customer's business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans
  • Attentively monitor customer health and manage potential risks before they manifest
  • Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption
  • Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution
  • Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team
  • Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization
  • Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption
  • Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team
  • Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal
  • Coordinate adoption-enhancing activities to mitigate any identified risk
  • Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities

Success Metrics:
  • Customer retention rate
  • Customer churn rate
  • Predetermined expansion goals
  • Development of customer advocates and/or references
  • Multithreaded account profiles
  • Customer value attainment
  • Customer health

Education:
  • Bachelor's degree or equivalent is required
  • Master's degree/MBA or equivalent is a plus

Background/Experience:
  • Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry
  • Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels
  • Management and achievement of retention, growth, and profitability goals
  • Experience in driving customers toward achievement of desired business outcomes
  • Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience

Competencies:
Skills:
  • Ability to communicate effectively at all levels - including senior management and technical personnel
  • Ability to work within a fast-paced and dynamic environment
  • Ability to multitask and stay organized
  • Proven time-management skills
  • Proven customer-relationship skills
  • Demonstrated strong communication, collaboration, and presentation skills
  • Ability to be agile and manage change
  • Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies
  • Demonstrated consultative skills
  • Strong analytical skills
  • Ability to manage and coordinate escalations

Behaviors:
  • Collaborative
  • Customer-centric orientation
  • Cross-functional leader
  • Strong decision-maker
  • Desire to design and improve processes
  • Data and insights driven
  • Goal oriented
  • Empathetic
  • Clear communicator
  • High level of intellectual curiosity
  • Comfortable working under tight deadlines
  • Able to solve problems and meet goals in creative ways - sometimes with limited resources
  • Able to identify and leverage resources outside the direct reporting structure

Knowledge:
  • The organization, its product/solution offerings, and its value proposition
  • Key industries and market segments
  • Customer lifecycle methodology and key processes
  • Customer account buying and retention roles and personas
  • Customer success technologies, platforms, and tools
  • Customer success metrics

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