Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
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Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
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Quick apply
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You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...
Quick apply
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Reston, VA · On-site
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Weekend Customer Success Manager information
What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?
| Aspect | Weekend Customer Success Manager | Part-Time Customer Support Specialist |
|---|---|---|
| Credentials | Customer success certifications, relevant experience | Basic customer service skills, sometimes certifications |
| Work Environment | Client-facing, strategic engagement, remote or office | Support center, call center, or remote |
| Employer & Industry | Tech, SaaS, subscription services | Retail, telecom, e-commerce |
| Search & Comparison Intent | Customer success roles, client retention | Customer support, troubleshooting |
The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.
What are popular job titles related to Weekend Customer Success Manager jobs in Virginia? For Weekend Customer Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success Manager jobs in Virginia look for? The top searched job categories for Weekend Customer Success Manager jobs in Virginia are:
- Client Success Expert
- Contract Customer Success Manager Edtech
- Evening Customer Success Manager Edtech
- Flexible Senior Customer Success Manager
- Success
- Customer Success Manager Salary
- Director Customer Success Manager Remote
- Remote Senior Customer Success
- Customer Success Manager
- Scaled Customer Success Manager
What cities in Virginia are hiring for Weekend Customer Success Manager jobs? Cities in Virginia with the most Weekend Customer Success Manager job openings:
Job description
Customer Success Manager
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.
Roles/Responsibilities:
Success Metrics:
Education:
Background/Experience:
Competencies:
Skills:
Behaviors:
Knowledge:
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.
Roles/Responsibilities:
- Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value.
- Engage with customer on Quarterly Business Reviews
- Drive product adoption and success
- Consistently deliver on economic and customer centric performance measures
- Understand a customer's overall use of the organization's products, services, education, and support services
- Capture a customer's business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans
- Attentively monitor customer health and manage potential risks before they manifest
- Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption
- Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution
- Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team
- Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization
- Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption
- Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team
- Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal
- Coordinate adoption-enhancing activities to mitigate any identified risk
- Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities
Success Metrics:
- Customer retention rate
- Customer churn rate
- Predetermined expansion goals
- Development of customer advocates and/or references
- Multithreaded account profiles
- Customer value attainment
- Customer health
Education:
- Bachelor's degree or equivalent is required
- Master's degree/MBA or equivalent is a plus
Background/Experience:
- Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry
- Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels
- Management and achievement of retention, growth, and profitability goals
- Experience in driving customers toward achievement of desired business outcomes
- Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience
Competencies:
Skills:
- Ability to communicate effectively at all levels - including senior management and technical personnel
- Ability to work within a fast-paced and dynamic environment
- Ability to multitask and stay organized
- Proven time-management skills
- Proven customer-relationship skills
- Demonstrated strong communication, collaboration, and presentation skills
- Ability to be agile and manage change
- Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies
- Demonstrated consultative skills
- Strong analytical skills
- Ability to manage and coordinate escalations
Behaviors:
- Collaborative
- Customer-centric orientation
- Cross-functional leader
- Strong decision-maker
- Desire to design and improve processes
- Data and insights driven
- Goal oriented
- Empathetic
- Clear communicator
- High level of intellectual curiosity
- Comfortable working under tight deadlines
- Able to solve problems and meet goals in creative ways - sometimes with limited resources
- Able to identify and leverage resources outside the direct reporting structure
Knowledge:
- The organization, its product/solution offerings, and its value proposition
- Key industries and market segments
- Customer lifecycle methodology and key processes
- Customer account buying and retention roles and personas
- Customer success technologies, platforms, and tools
- Customer success metrics
About Decisions
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Chesapeake, VA, US
Year founded
2009