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Client Success Expert Jobs in Virginia (NOW HIRING)

Palco

SENIOR DIRECTOR OF CLIENT SUCCESS

Arlington, VA · On-site

Senior Director of Client Success Palco is a visionary company pioneering an emerging health-care ... Act as a central operational resource for cross-departmental needs, serving as the go-to expert on ...

Palco

SENIOR DIRECTOR OF CLIENT SUCCESS

Norfolk, VA · On-site

Senior Director of Client Success Palco is a visionary company pioneering an emerging health-care ... Act as a central operational resource for cross-departmental needs, serving as the go-to expert on ...

Medallia

Client Services, Engagement Manager

Mclean, VA · On-site

$101K - $146K/yr

The EM partners with the Account Executive (AE) to ensure the overall success of an account. The ... Best Practices: Act as an industry expert, advising clients on how to mine insights and turn ...

Medallia

Client Services, Engagement Manager

Mclean, VA · On-site

$101K - $146K/yr

The EM partners with the Account Executive (AE) to ensure the overall success of an account. The ... Best Practices: Act as an industry expert, advising clients on how to mine insights and turn ...

Somatus, Inc.

Senior Value-Based Care Data Analyst

Mclean, VA · On-site

$87K - $110K/yr

Partner with Clinical, Operations, Provider Engagement, Client Success, Product, and Data ... Serve as a subject matter expert for value-based care analytics and provide mentorship and guidance ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Advanced Client Support and Technical Issue Resolution: * Provide expert-level support to clients ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Advanced Client Support and Technical Issue Resolution: * Provide expert-level support to clients ...

AEG

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Advanced Client Support and Technical Issue Resolution: * Provide expert-level support to clients ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

The Customer Success Specialist will be responsible for addressing client inquiries ... Advanced Client Support and Technical Issue Resolution: * Provide expert-level support to clients ...

AEG Presents

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Advanced Client Support and Technical Issue Resolution: * Provide expert-level support to clients ...

Instrata

Account Manager

Chantilly, VA · On-site

Become a subject matter expert on our services, industry, and competitive landscape. * Manage ... Proven experience managing multiple high-value client accounts. * A passion for customer success ...

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Client Success Expert information

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What are popular job titles related to Client Success Expert jobs in Virginia?

For Client Success Expert jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Client Success Expert jobs in Virginia look for?

The top searched job categories for Client Success Expert jobs in Virginia are:

Infographic showing various Client Success Expert job openings in Virginia as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Client Success Expert (Commercial Team) (Remote)

Virginia Beach, VA • Remote

INFUSE
See more jobs at INFUSEexternal

Full-time

Posted 20 days ago

Job description

OUR HIRING PROCESS:

  • We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
  • We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
  • At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
  • From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. 
    INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
  • Assist with challenging client requests or issue escalations as needed
  • Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
  • Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
  • Strong communication and interpersonal skills
  • Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
  • Empathetic understanding of client needs and ability to address them effectively
  • Ability to address challenges and proactively offer solutions.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.