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Customer Success Project Manager Jobs in Virginia

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Project management skills -- capable of juggling multiple priorities in a fast-paced environment

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... project, adoption, engagement. This role is based at our HQ in McLean, VA. Appian was built on a ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Strong organization and project management skills with close attention to detail. * Experience with ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Strong organization and project management skills with close attention to detail. * Experience with ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Strong organization and project management skills with close attention to detail. * Experience with ...

Socket.dev

Customer Success Manager

Mclean, VA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Strong organization and project management skills with close attention to detail. * Experience with ...

S&P Global

Customer Success Manager

Charlottesville, VA · On-site

$59K - $84K/yr

... projects and initiatives * Serving as the client's voice internally and ensuring enhancement ... Customer Success or account management certification (such as Customer Success Association ...

Spgi

Customer Success Manager

Charlottesville, VA

$59K - $84K/yr

... projects and initiatives * Serving as the client's voice internally and ensuring enhancement ... Customer Success or account management certification (such as Customer Success Association ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Virginia

Customer Success Project Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success project manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success project manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Virginia?

For Customer Success Project Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Virginia look for?

The top searched job categories for Customer Success Project Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Project Manager jobs?

Cities in Virginia with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Customer Success Project Manager

Charlottesville, VA • On-site

TwinThread
Software Development • 1 - 10 employees
Learn more about TwinThreadexternal

$110 - $140/hr

Other

Posted 6 days ago

Job description

Customer Success Project Manager

Location: Halifax, Nova Scotia preferred; flexible for the right candidate.

About TwinThread

We are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We're VC backed, growing like crazy, and searching for a great Customer Success Project Manager to help our customers achieve their goals while helping TwinThread profitably grow.

The 30% efficiency rate gap between best-in-class and average factories represents a huge growth opportunity. TwinThread’s platform enables industrial OEMs, manufacturers, and service providers to drastically improve their efficiency by taking action on insights enabled by machine learning.

What does that mean? Consider a Fortune 500 company with 1,000 mechanically identical assembly lines, some performing really well, others not as much. Performance variations might be explained by any number of factors. Often, these factors can be adjusted which leads to massive efficiency gains, but it’s difficult to pinpoint exactly what changes should be made and what those change effects will be.

Enter TwinThread. Our platform enables users to first, through automated ML (rapidly combing through terabytes of data), identify opportunities for improvement, analyze change impact, and implement them, all through a visual programming IDE saving a typical customer millions of dollars annually.

Are you excited to help our customers achieve game-changing results in record time via solid project management? If you're a self‑motivated individual and are looking for a fun, rapidly growing tech start‑up, this is the job for you.

Job Description

We are looking for a Customer Success Project Manager to coordinate all TwinThread implementations ensuring they deliver on time and on budget while meeting customer expectations. We are looking for a proven implementation project manager. The ideal candidate will take the lead in optimizing our customer success implementation structure to ensure rapidly delivered customer results; with repeatable, ever more efficient outcomes. Day‑to‑day, you will project manage each of our customer projects, including backlog management, overall schedule management, customer communications, and internal team coordination. Your key points of contact will be our customer success consultants and our customers. You are adaptable, organized, data‑driven, and a clear communicator of both good and bad news. You are the ultimate team player who understands the mission is both customer and company success. You are passionate about applying your project management skills in an adaptive start‑up environment.

Daily Responsibilities
  • Manage all customer success projects including:
    • Maintain project schedules, both initial and ongoing
    • Work Breakdown
    • Backlog Management
    • Customer Coordination
    • Internal team communications
    • Risk Mitigation
    • Status Updates
    • Escalations
  • Develop templates and best practices to ensure the best, most rapid results
Required Experience
  • 10+ years of high tech project management experience
  • PMP certified
  • Bachelor’s Degree or higher
  • Strong analytical skills
Ideal Experience
  • Experience with industrial automation or machine learning solutions
  • Experience project managing SAAS projects
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