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Customer Success Project Manager Jobs (NOW HIRING)

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Customer Success Project Manager

Eagan, MN · On-site +1

$80K - $100K/yr

Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning ...

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Customer Success Project Manager

Saint Paul, MN · On-site

$80K - $100K/yr

Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning ...

ImageTrend

Customer Success Project Manager

$80K - $100K/yr

Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning ...

Switch

$120 - $180/hr

Lead Customer Success Project Manager, Data Center Services At Switch, we don't just design, build and operate data centers--we are enabling the technology of the future. Led by Founder & CEO, Rob ...

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Bonusly

Customer Success Manager

$87K - $115K/yr

As a Customer Success Manager at Bonusly, you will take ultimate ownership of the growth, retention ... Project manage customer launches and consult on best practices for effective user adoption. * Grow ...

UpGuard

Customer Success Manager

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard

Customer Success Manager

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard

Customer Success Manager

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

Murj

Customer Success Manager

Project Management * IT EHR teams * Billing stakeholders * Clinical and Provider teams * Sales The Customer Success Manager will travel to the launch locations during go-live to train new users and ...

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Customer Success Project Manager information

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$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

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What cities are hiring for Customer Success Project Manager jobs?

Cities with the most Customer Success Project Manager job openings:

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Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Project Manager

Biointellisense

Charleston, WV • Remote

$120K - $140K/yr

Full-time

Re-posted 8 days ago

Job description

⚠️ Beware of recruiting scams. BioIntelliSense only contacts candidates from @biointellisense.com email addresses. We never conduct interviews over text, email or chat apps. If you receive a message that doesn't match this, treat it as fraudulent and email hr@biointellisense.com to verify.
 
About BioIntelliSense
The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.  
 
Our FDA-cleared and award-winning BioButton® wearables, BioHub™ gateways, BioMobile™ applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to vital sign trending and data-driven insights to enable earlier detection of patient health decline and proactive intervention for faster, safer care.
 
_______________________________________________________________________________________________________

About the Role
 
The Customer Success Project Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.
 
The ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up
What You'll Be Doing
  • Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
  • Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
  • Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
  • Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
  • Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
  • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
  • Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
  • Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success
  • Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
What You Need
  • Bachelor’s degree required
  • 6-10 years of experience in program management or related discipline
  • Project Management Professional (PMP) certification or similar certification is a plus
  • Experience project managing an implementation with a healthcare customer is a plus
  • Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
  • Accepts responsibility and accountability for project success and associated key decisions
  • Continuous improvement mindset and a result and quality driven approach
  • Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues
  • Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
  • Experience with Salesforce and with project management tools such as Jira or Smartsheet
  • Healthcare experience and medical device experience preferred
Salary Expectations: Listed comp is total compensation and is based on experience and location
Work Location: Remote - Must be willing to flex work hours based on client locations
Travel Requirement: Must be willing/ able to travel up to 20% as needed
Company Culture and Benefits
 
Our Workplace Culture:
We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. As OneBioTeam, we’re a collaborative team that thrives in a fast-paced environment and embraces challenges as opportunities to shape the future, together. 
 
Comprehensive Benefits Package:
·      Robust Medical, Dental and Vision Plans
·      STD, LTD, Insurance Plans
·      HSA and Flexible Spending Accounts
·      Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
·      FlexVTO (flexible vacation plans), Paid Sick Leave, 11 Company Holidays
·      Home Office Benefits Stipend for Fully Remote Roles
 
BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.

Lever may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools may assist our recruitment team but do not replace human judgment. All final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.