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Customer Success Project Manager Jobs (NOW HIRING)

Squirro

Customer Success & Project Manager

Manhattan, NY · On-site

Squirro is looking for a Customer Success & Project Manager to join our growing US team. In this hybrid role, you'll own the full post-sale customer journey from project kick-off and delivery through ...

Darktrace Limited

Customer Success Manager

Chicago, IL · Hybrid

$100K - $115K/yr

A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting. * Strong ...

Dark Trace

Customer Success Manager

Los Angeles, CA · On-site

$100K - $120K/yr

A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting. * Strong ...

Red Dot LLC

Director of Customer Success

Athens, TX · On-site

Proven leadership experience in Customer Success, Project Management, or related field * Strong ... background in manufacturing, construction, or similar industry preferred * Demonstrated ability to ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Nelnet

Customer Success Manager- CampusGuard

Burleson, TX · Remote

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring ... Bachelor's degree in Business, Project Management, Information Security, or a related field, or ...

Nelnet

Customer Success Manager- CampusGuard

Richmond, VA · Remote

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring ... Bachelor's degree in Business, Project Management, Information Security, or a related field, or ...

Nelnet, Inc.

Customer Success Manager- CampusGuard

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring ... Bachelor's degree in Business, Project Management, Information Security, or a related field, or ...

Nelnet

Customer Success Manager- CampusGuard

Bellevue, NE · Remote

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring ... Bachelor's degree in Business, Project Management, Information Security, or a related field, or ...

Nelnet

Customer Success Manager- CampusGuard

Honolulu, HI · Remote

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring ... Bachelor's degree in Business, Project Management, Information Security, or a related field, or ...

Lumen Learning

Customer Success Manager (Northeast) Remote, US-based - Eastern Time Zone preferred The Customer ... Project Management: Strong ability to project manage and assist customers with onboarding and use ...

Lumen Learning

$80K - $90K/yr

Customer Success Manager (Northeast) Remote, US-based - Eastern Time Zone preferred The Customer ... Project Management: Strong ability to project manage and assist customers with onboarding and use ...

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All JobsCustomer Success Project Manager Jobs

Customer Success Project Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a CSM salary?

The salary for a Customer Success Project Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many CSMs also receive bonuses or performance-based incentives and often require skills in customer relationship management tools and project coordination.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

Can I make 100k as a project manager?

Customer Success Project Managers can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries or regions. Salary levels vary based on company size, location, and individual skills such as project management methodologies and tools like Agile or PMP certification.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

What does a customer project manager do?

A customer success project manager oversees the planning, execution, and delivery of projects to ensure customer satisfaction and successful outcomes. They coordinate between clients and internal teams, manage timelines and budgets, and use tools like project management software to track progress. Strong communication, organizational skills, and industry knowledge are essential for this role.

What is the highest salary in customer success?

The highest salaries for Customer Success Project Managers can reach over $120,000 annually, especially in senior roles or in large organizations. Factors such as experience, industry, location, and certifications like CSPO or PMP influence compensation levels.
More about Customer Success Project Manager jobs
What cities are hiring for Customer Success Project Manager jobs? Cities with the most Customer Success Project Manager job openings:
What states have the most Customer Success Project Manager jobs? States with the most job openings for Customer Success Project Manager jobs include:
What job categories do people searching Customer Success Project Manager jobs look for? The top searched job categories for Customer Success Project Manager jobs are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 5% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success & Project Manager

Squirro

Manhattan, NY • On-site

Full-time

Posted 13 days ago

Job description

Squirro is looking for a Customer Success & Project Manager to join our growing US team. In this hybrid role, you'll own the full post-sale customer journey - from project kick-off and delivery through to long-term value realization and account growth. You'll be the primary point of contact for a portfolio of enterprise clients, ensuring their success with our Enterprise GenAI Platform while keeping projects on track and expanding our footprint within accounts.
This is a hands-on, client-facing role that sits at the intersection of delivery and relationship management. You'll work closely with Sales, Solution Engineering, and Product to create seamless client experiences and drive measurable outcomes.
What You'll Do
Customer Success
  • Serve as a dedicated partner to a portfolio of US-based enterprise clients post go-live, driving adoption and value realization
  • Lead QBRs, Joint Success Plans, and renewal conversations to ensure retention and identify growth opportunities
  • Proactively monitor client health metrics (NRR, churn signals, usage trends) and develop plays to address risks and capitalize on expansion opportunities
  • Translate platform telemetry, retrieval quality signals, and AI-driven insights into clear, actionable recommendations - knowing enough about the underlying stack to ask the right questions of the technical team
  • Identify and progress cross-sell and upsell opportunities in collaboration with the Sales team

Project Management
  • Manage end-to-end delivery of customer implementation and expansion projects using agile methodologies - on time, on budget, and in scope
  • Define project scope, success criteria, and delivery milestones in alignment with client expectations
  • Coordinate internal and partner resources, ensuring the right skills are applied at the right time
  • Proactively manage risks, scope changes, and stakeholder communications throughout the project lifecycle
  • Support presales activities including scoping, effort estimation, and proposal preparation

What You Bring
  • 3-5 years of experience in a customer-facing role combining project delivery and account management, ideally within a SaaS or enterprise software environment
  • Hands-on experience with CS practices: Success Plans, renewal management, churn prevention, QBRs, and expansion plays
  • Solid understanding of project management principles; PMP, CAPM, or Scrum certification is a plus
  • Familiarity with enterprise data environments: understanding of data pipelines, APIs, permissions/security models, and how enterprise knowledge is structured and retrieved
  • Experience supporting or managing AI/ML implementation projects, including working through data readiness, model configuration, and iterative tuning with technical teams
  • Ability to hold a credible technical conversation with solution engineers and developers - not as a builder, but as an informed collaborator who can ask the right questions and flag risks early
  • Solid working knowledge of LLM/GenAI concepts - including RAG architectures, embedding models, vector search, and agentic workflows - and the ability to translate these into business value for non-technical stakeholders
  • Familiarity with tools such as Jira, Confluence, Salesforce, and PSA platforms (e.g. Certinia)
  • Experience working with enterprise or mid-market clients, ideally in Banking, Finance, or Pharma
  • Excellent communication and stakeholder management skills

Who You Are
  • A natural relationship builder who earns trust quickly with both technical and business stakeholders
  • Organized and delivery-focused, with a knack for keeping multiple projects and client threads moving simultaneously
  • Commercially aware - you understand what drives retention and growth, and you act on it
  • Curious about AI and emerging technology, and excited to help clients unlock real value from GenAI solutions
  • A team player who thrives in a fast-moving, collaborative environment
  • Technically curious enough to dig into platform logs, usage dashboards, or a retrieval pipeline to understand why something isn't working - not just escalate it

What We Offer
  • A high-impact hybrid role at the cutting edge of Enterprise AI
  • Autonomy and ownership in a "freedom and responsibility" culture
  • A collaborative team of exceptional people working on genuinely hard problems
  • Flexibility and a growth-oriented environment
  • The chance to shape how enterprise clients experience and adopt GenAI at scale

About Squirro
Squirro is the enterprise AI platform built for regulated industries, streamlining enterprise search and automating complex, custom workflows. Secure, private, scalable, permissions-aware, and fully auditable, the platform ensures that every result is accurate and verifiable. Squirro powers agentic AI applications that are grounded in the organization's unique enterprise ontology.
Further information about AI-driven business insights can be found at:
https://squirro.com/

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