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Customer Success Project Manager Jobs (NOW HIRING)

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Darktrace Limited

Customer Success Manager

Chicago, IL · On-site

$100K - $115K/yr

A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting. * Strong ...

UpGuard

Customer Success Manager

Los Angeles, CA · On-site

What will you bring? * 4+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard

Customer Success Manager

San Diego, CA · On-site

What will you bring? * 4+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

NetSPI

Associate Customer Success Manager

Create and maintain positive and collaborative relationships with Account Teams, PMO, Product ... customer success, project management, or similar role driving customer success in a Services or ...

UpGuard

Customer Success Manager

Portland, OR · Remote

$85K - $100K/yr

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard

Customer Success Manager

Boston, MA · Remote

$85K - $100K/yr

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard

Customer Success Manager

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard

Customer Success Manager

Los Angeles, CA · Remote

$85K - $100K/yr

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard

Customer Success Manager

Chicago, IL · Remote

$85K - $100K/yr

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

Everway

Manager, Customer Success

Lead Customer Success projects and initiatives, ensuring objectives, timelines, and outcomes are delivered effectively. * Manage onboarding, training, coaching, and ongoing professional development ...

ASSA ABLOY

Pre-Sales Project Manager

Eden Prairie, MN · On-site +1

An Amazing Career Opportunity for a Pre-Sales & Customer Success, Project Manager!! Location: Remote (US) Job ID: 48761 The position will be responsible for supporting in any pre-sales, account ...

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Customer Success Project Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
More about Customer Success Project Manager jobs
What cities are hiring for Customer Success Project Manager jobs? Cities with the most Customer Success Project Manager job openings:
What states have the most Customer Success Project Manager jobs? States with the most job openings for Customer Success Project Manager jobs include:
What job categories do people searching Customer Success Project Manager jobs look for? The top searched job categories for Customer Success Project Manager jobs are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

ZoHelpers Customer Success Project Manager

Zo Helpers

Austin, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description


Working remotely in this cross-functional role, you'll be helping us grow and optimizing our Client users' journey as they embrace a new CRM System within their organization. You'll be part of the customer service team and work closely with marketing and support.
Summary/Objective
The Customer Service Project Manager sells and services new and existing accounts. The position is also responsible for performing sales and service functions for targeted markets, programs and sales as assigned.
Essential Functions
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs the functions of a Customer Service Project Manager to include initiating and following up with to sell or resolve problems, answer questions and correspondence, and complete reports.
  • Prepares, processes, reviews and monitors various documents such as contracts and other documents.
    Contacts current and prospective customers to sell and explain products, perform account servicing and solicit new business within the market area.
  • Prepares and presents proposals and quotes and recommends products based on customer needs.
  • Assists customers and arranges payment terms in accordance with established guidelines.
  • Performs in a manner that will prevent errors and omissions.
  • Provides advisory support and assistance to the department supervisor as needed.
  • Attends sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends and regulations in the marketplace.
Requirements
Competencies
  • Business Acumen.
  • Communication Proficiency.
  • Customer/Client Focus.
  • Organizational Skills.
  • Presentation Skills.
  • Problem Solving/Analysis.
  • Results Driven.
  • Technical Capacity.

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