At Staples, Customer Success plays a critical role in delivering exceptional customer experiences and driving business growth. As a CSC Project Manager , you will lead complex customer initiatives ...
At Staples, Customer Success plays a critical role in delivering exceptional customer experiences and driving business growth. As a CSC Project Manager , you will lead complex customer initiatives ...
At Staples, Customer Success plays a critical role in delivering exceptional customer experiences and driving business growth. As a CSC Project Manager , you will lead complex customer initiatives ...
At Staples, Customer Success plays a critical role in delivering exceptional customer experiences and driving business growth. As a CSC Project Manager , you will lead complex customer initiatives ...
Customer Success Manager I
Waltham, MA · On-site
$63K - $75K/yr
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Customer Success Manager I
Waltham, MA · On-site
$63K - $75K/yr
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Project Manager, Connected Care
Boston, MA · Remote
$110K - $125K/yr
This role combines customer success activities with hands-on project and implementation management responsibilities. This individual will serve as an operational and relationship lead for assigned ...
Project Manager, Connected Care
Boston, MA · Remote
$110K - $125K/yr
This role combines customer success activities with hands-on project and implementation management responsibilities. This individual will serve as an operational and relationship lead for assigned ...
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Quick apply
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Customer Success Manager I
Waltham, MA · On-site
$63K - $75K/yr
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Customer Success Manager I
Waltham, MA · On-site
$63K - $75K/yr
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Customer Success Manager I
$63K - $75K/yr
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Customer Success Manager I
$63K - $75K/yr
Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning ... Strong project management instincts; ability to drive despite ambiguity * Curious, proactive, and ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning ... Strong project management instincts; ability to drive despite ambiguity * Curious, proactive, and ...
Customer Success Manager
Waltham, MA · On-site
You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...
Customer Success Manager
Waltham, MA · On-site
You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...
Customer Success Manager
Waltham, MA · On-site
You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...
Customer Success Manager
Waltham, MA · On-site
You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...
Customer Success Manager
Boston, MA · On-site +1
$95K - $105K/yr
Coordinate and lead large-scale and complex projects within your book of accounts, managing the complete portfolio of services and purchases within the customer base. * Lead, manage, or influence ...
Customer Success Manager
Boston, MA · On-site +1
$95K - $105K/yr
Coordinate and lead large-scale and complex projects within your book of accounts, managing the complete portfolio of services and purchases within the customer base. * Lead, manage, or influence ...
Customer Success Manager
Watertown, MA · On-site
You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...
Customer Success Manager
Watertown, MA · On-site
You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...
Customer Success Manager
Burlington, MA · On-site
$120K - $140K/yr
Customer Success Manager Department: Operations Employment Type: Permanent Location: Burlington ... You can manage multiple projects, priorities, and client relationships simultaneously while ...
Customer Success Manager
Burlington, MA · On-site
$120K - $140K/yr
Customer Success Manager Department: Operations Employment Type: Permanent Location: Burlington ... You can manage multiple projects, priorities, and client relationships simultaneously while ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager The Customer Success Manager is responsible for driving long-term customer ... Partner with customers to support key initiatives, projects, migrations, and operational milestones.
Customer Success Manager
Boston, MA · On-site
Customer Success Manager The Customer Success Manager is responsible for driving long-term customer ... Partner with customers to support key initiatives, projects, migrations, and operational milestones.
Customer Success Manager
Burlington, MA · On-site
Customer Success Manager Highwire, a Veriforce company, is the Contractor Success Platform for ... You can manage multiple projects, priorities, and client relationships simultaneously while ...
New
Customer Success Manager
Burlington, MA · On-site
Customer Success Manager Highwire, a Veriforce company, is the Contractor Success Platform for ... You can manage multiple projects, priorities, and client relationships simultaneously while ...
New
Customer Success Manager
Framingham, MA · On-site
$65K - $110K/yr
The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Experience in project management, effectively balancing competingneedsand priorities * Experience ...
Customer Success Manager
Framingham, MA · On-site
$65K - $110K/yr
The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Experience in project management, effectively balancing competingneedsand priorities * Experience ...
Customer Success Manager
Boston, MA · Remote
Strong organizational and project management skills with the ability to manage multiple customer ... success initiatives. This is right for you if you: * Take initiative and are comfortable owning a ...
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Customer Success Manager
Boston, MA · Remote
Strong organizational and project management skills with the ability to manage multiple customer ... success initiatives. This is right for you if you: * Take initiative and are comfortable owning a ...
Customer Success Manager
Boston, MA · On-site
About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a ... Strong project management skills with a proven ability to handle multiple accounts and priorities.
Customer Success Manager
Boston, MA · On-site
About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a ... Strong project management skills with a proven ability to handle multiple accounts and priorities.
Customer Success Manager
Burlington, MA · On-site
The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... project management skills • Proficiency to develop and execute strategic plans • Excellent team ...
Customer Success Manager
Burlington, MA · On-site
The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... project management skills • Proficiency to develop and execute strategic plans • Excellent team ...
Customer Success Manager
Boston, MA · On-site
$80K - $110K/yr
About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a ... Strong project management skills with a proven ability to handle multiple accounts and priorities.
Customer Success Manager
Boston, MA · On-site
$80K - $110K/yr
About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a ... Strong project management skills with a proven ability to handle multiple accounts and priorities.
Customer Success Project Manager information
See Boston, MA salary details
$35.3K - $45.9K
4% of jobs
$45.9K - $56.5K
10% of jobs
$64K is the 25th percentile. Wages below this are outliers.
$56.5K - $67.2K
16% of jobs
$67.2K - $77.8K
15% of jobs
The median wage is $81.9K / yr.
$77.8K - $88.4K
14% of jobs
$88.4K - $99K
14% of jobs
$102K is the 75th percentile. Wages above this are outliers.
$99K - $109.6K
10% of jobs
$109.6K - $120.2K
10% of jobs
$120.2K - $130.9K
4% of jobs
$130.9K - $141.5K
2% of jobs
$141.5K - $152.1K
2% of jobs
$35.3K
$90.2K
$152.1K
How much do customer success project manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for customer success project manager in Boston, MA is $90,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,500.00 per year, depending on experience, location, and employer.
What is the difference between Customer Success Project Manager vs Customer Support Specialist?
| Aspect | Customer Success Project Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer success | Usually requires a high school diploma or associate degree, with customer service training |
| Work Environment | Manages projects, coordinates teams, and ensures customer success strategies are implemented | Provides direct support to customers, troubleshooting issues, and answering inquiries |
| Employer & Industry Usage | Common in SaaS, tech, and service industries focusing on client retention and onboarding | Found across various industries, including retail, telecom, and software, focusing on resolving customer issues |
The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.
What is a Customer Success Project Manager?
A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.
How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?
As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.
What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?
To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Boston, MA? For Customer Success Project Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Boston, MA look for? The top searched job categories for Customer Success Project Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Customer Success Project Manager jobs? Cities near Boston, MA with the most Customer Success Project Manager job openings:
Full-time
Retirement, PTO
This job post has expired 7 days ago. Applications are no longer accepted.
Staples rating
5.8
Based on 629 frontline employees who took The Breakroom Quiz
426th of 731 rated retailers
Job description
Staples is business to business. You're what binds us together.
At Staples, Customer Success plays a critical role in delivering exceptional customer experiences and driving business growth. As a CSC Project Manager, you will lead complex customer initiatives, operational transformations, and root-cause resolution efforts that directly impact customer retention, satisfaction, and revenue realization. This role is ideal for a highly organized, solution-oriented leader who thrives in ambiguity, drives accountability across stakeholders, and can translate complex challenges into executable plans. You'll partner with Sales, customers, vendors, and cross-functional teams to deliver successful outcomes from project inception through completion. Acts as the Customer Success organization's project leadership resource for high-complexity, high-visibility, and business-critical customer initiatives.
What You'll Be Doing
- Lead complex customer projects, implementations, and resolution initiatives from intake through completion.
- Develop and manage project plans, timelines, risks, and stakeholder communications to ensure successful execution.
- Coordinate cross-functional teams, customers, and external partners to drive alignment and accountability.
- Identify challenges, perform root cause analysis, and implement sustainable solutions.
- Exercise sound judgment to balance customer needs, business priorities, and project objectives.
- Provide clear project updates, reporting, and recommendations to stakeholders and leadership.
- Serve as the primary point of coordination between Sales, Customer Success, Operations, Vendors, and other business partners.
- Drive process improvements that enhance customer experience, operational efficiency, and project delivery.
What You Bring to the Table
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Strong analytical and problem-solving skills with a focus on execution and results.
- Comfort navigating ambiguity and adapting to changing priorities.
- Exceptional organization, accountability, and ownership.
- Ability to influence and collaborate across teams without direct authority.
What's needed - Basic Qualifications
- High School Diploma or GED.
- 2+ years of business experience in project coordination and/or project management.
- Experience managing projects and driving successful outcomes across multiple stakeholders.
- Advanced proficiency with Microsoft Office applications, including Excel.
- V/X-look-up, pivot tables and power query.
- Experience using Salesforce.com
- Ability to work effectively with cross-functional teams.
- Strong organizational, analytical, and time management skills.
- Excellent written and verbal communication skills.
What's needed - Preferred Qualifications:
- Experience supporting or working directly within a sales organization.
- Experience managing customer implementations or onboarding projects.
- Experience supporting strategic customer accounts.
- Knowledge of enterprise order management systems.
- Demonstrated success leading process improvement initiatives.
- Associate or bachelor's degree in business, Project Management, or a related field. PMP or PMI certification a plus.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.