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Customer Success Project Manager Jobs (NOW HIRING)

Track3d

Customer Success Manager

Customer Success Manager At Track3D, we're building the technology stack that is reshaping how the ... This role is purpose-built for someone who came up through construction (as a Project Manager ...

P3 Hotels

Customer Success Manager

Boulder, CO · On-site

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Project management several customers through an onboarding process. Responsibilities * Work with ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$113K - $142K/yr

Own end-to-end project management of customer implementations, creating detailed project plans ... Collaborate across Product, Engineering, and Customer Success teams to surface customer needs ...

Ctnd

Customer Success Manager

San Diego, CA · On-site

$70K - $150K/yr

Your proven experience in consulting engagements and project management will contribute to the ... such as Customer Success, Customer Support, Consulting, or Account Management * 5+ years ...

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project ... The day to day Project Manager flow of work includes but is not limited to the following: Working ...

iT1

Customer Success Manager

Columbus, OH · On-site

Track project milestones, deliverables, risks, issues, and dependencies. * Facilitate status ... Customer Success, Account Management, Program Management, Professional Services, Consulting, or a ...

New

Aristocrat

Customer Success Manager

Las Vegas, NV · On-site

Customer Success Manager At Aristocrat, we believe in crafting world-class gaming experiences that ... Support onsite customer projects in collaboration with Project Management. * Monitor customer usage ...

Trintech

Manager, Customer Success

Norway, MI · On-site

Highly organised with strong project management, prioritisation, and problem-solving abilities ... Experience with Customer Success platforms and business systems such as Gainsight, Salesforce ...

Sundo BV

WI · On-site

You combine customer contact with project follow-up and internal coordination. You're the main ... Experience in customer success, project management, account management or operations is a plus.

VibeIQ Inc.

Customer Success Manager

Boston, MA · On-site

$100K - $130K/yr

Customer Success Manager Salary Range : $100,000 - $130,000 annually This range reflects the base ... Project manage configuration updates for customers post go-live * Deliver tailored training tips ...

Qualifacts

Customer Success Manager

Tampa, FL

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Skills to effectively manage peers as part of a collaborative project * Initiative, motivation ...

rePurpose Global

Customer Success Manager

$85K - $110K/yr

Customer Success Manager The Customer Success Manager owns a diverse portfolio of accounts across ... This role requires strong project management instincts, comfort with large data sets, and the ...

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Customer Success Project Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

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Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

Blanchard Executive Solutions
See more jobs at Blanchard Executive Solutionsexternal

$100K/yr

Other

Posted 22 days ago

Job description

Customer Success Manager
Position Summary
Our Client seeking a highly motivated, self-driven Customer Success Manager who is ready to take ownership of customer relationships and drive renewals, expansion opportunities, and long-term success across our enterprise commercial and federal accounts. As a trusted advisor, you will help organizations maximize the value of our solutions, achieve their security and compliance objectives, and build lasting partnerships rooted in trust.
You will own the customer lifecycle from onboarding through renewal, partnering closely with Sales, Product, and Engineering to deliver an exceptional experience, accelerate adoption, and identify opportunities for growth.
What You'll Do
  • Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
  • Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
  • Drive adoption, engagement, retention, and long-term customer success through strategic planning, training, and ongoing partnership.
  • Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.
  • Identify opportunities for account growth and partner with Sales to support expansion efforts.
  • Coordinate with Product, Engineering, and Sales teams to address customer needs and resolve issues.
  • Monitor customer health metrics and proactively identify risks, opportunities, and areas for improvement.
  • Capture customer feedback and advocate for customer needs within the organization.
  • Help customers navigate federal security, compliance, and procurement requirements.
  • Provide guidance on data security best practices and support customers in achieving their security objectives.
What We're Looking For
Experience
  • 5-10+ years of experience in Customer Success, Account Management, Customer Experience, or Enterprise SaaS or a similar customer-facing role.
  • Experience supporting Enterprise clients and/or federal government customers, including DoD or other highly regulated environments preferred.
  • Experience managing a portfolio of enterprise customers with annual contract values (ACVs) of $100K+.
  • Proven success driving customer adoption, retention, expansion, and renewal outcomes.
  • Knowledge of Enterprise private sector procurement processes and/or federal procurement processes, security requirements, and compliance frameworks.
  • Experience working with Fortune 1000 enterprises, government agencies, or highly regulated industries.
  • Understanding of cybersecurity, data security, encryption, privacy, or related technology concepts.
  • Ability to translate complex technical concepts into business value for both technical and non-technical audiences.
  • Self-starter with the ability to thrive in a fast-paced, high-growth startup environment.
  • Experience creating Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and adoption roadmaps.
  • Analytical mindset with experience using customer health metrics, usage analytics, and KPIs to identify risks and growth opportunities.
Skills & Attributes
  • Strong executive presence with experience presenting to C-suite and senior stakeholders.
  • Strong project management skills with the ability to manage multiple complex customer engagements simultaneously.
  • Curious, resourceful, and solutions oriented.
  • Familiarity with customer success platforms and CRM platforms like Hubspot are a plus.
  • Adaptable and comfortable navigating ambiguity, evolving priorities, and competing demands.
  • Humble, collaborative, and team oriented.
  • High ownership with low ego.
  • Willing to respectfully challenge ideas and assumptions in pursuit of the best outcome.
  • Strong sense of urgency and bias toward action.
  • Comfortable working in a remote-first environment using asynchronous communication tools such as Signal, Slack, Teams, Zoom, and email.
  • Experience supporting cybersecurity, threat intelligence, fraud prevention, digital risk protection, or SaaS security platforms.
  • Working knowledge of enterprise security operations, SOC workflows, threat intelligence, identity, or fraud ecosystems.
  • Experience partnering with security leaders, including CISOs, Security Operations teams, Fraud teams, Trust & Safety organizations, or law enforcement partners.
  • Familiarity with frameworks such as NIST CSF, MITRE ATT&CK, Zero Trust, or common security operations workflows.
  • Passion for protecting organizations from cyber threats and delivering measurable security outcomes.
Preferred Qualifications
  • Familiarity with DoD modernization initiatives and technology programs is a plus.
  • Experience working for a cybersecurity, data protection, or security-focused technology company.
  • Relevant certifications in cybersecurity, customer success, cloud technologies, or project management a plus.
What Success Looks Like
  • Customers achieve measurable value and remain engaged advocates of our platform.
  • Renewals are proactively managed and completed successfully.
  • Customer health, retention, and satisfaction remain strong.
  • Product and Engineering teams receive actionable customer insights that help shape future improvements.
  • Customers view you as a trusted partner, not simply a vendor representative.
  • You contribute positively to a culture of humility, collaboration, accountability, and continuous improvement.

Work Environment
This is a remote position. From time to time, the employee may be asked to attend in person meetings or events as business needs require.
We believe great teams are built by great people. We hire for character, collaboration, and alignment with our values. If you are humble, accountable, passionate about helping customers succeed, and energized by solving meaningful problems, we'd love to hear from you.

Apply