The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from ... Project management skills * Financial acumen * Problem-solving capabilities * Relationship building ...
Quick apply
The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from ... Project management skills * Financial acumen * Problem-solving capabilities * Relationship building ...
Customer Success Manager
Birmingham, AL · On-site
The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from ... Project management skills * Financial acumen * Problem-solving capabilities * Relationship building ...
Customer Success Manager
Birmingham, AL · On-site
The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from ... Project management skills * Financial acumen * Problem-solving capabilities * Relationship building ...
Participate in customer expansion projects,as assigned Cooperation with Internal Teams ... Experience in account management, customer success, and/or K-12 online learning * Keen discernment ...
Participate in customer expansion projects,as assigned Cooperation with Internal Teams ... Experience in account management, customer success, and/or K-12 online learning * Keen discernment ...
Customer Success Manager
Mobile, AL · On-site
$60K - $70K/yr
We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...
Quick apply
Customer Success Manager
Mobile, AL · On-site
$60K - $70K/yr
We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between the customer and our ...
New
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer Service Representatives and Customer Success Managers, bridging the gap between the customer and our ...
New
Customer Success Manager
Addison, AL · On-site
... for customers and team members. Our company portfolio includes a broad offering of attainable ... We then equip you for success, whether you're in the office, in the field, or on the floor. As a ...
Customer Success Manager
Addison, AL · On-site
... for customers and team members. Our company portfolio includes a broad offering of attainable ... We then equip you for success, whether you're in the office, in the field, or on the floor. As a ...
Customer Success Manager - Remote
Birmingham, AL · On-site +1
$70K - $90K/yr
The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...
Customer Success Manager - Remote
Birmingham, AL · On-site +1
$70K - $90K/yr
The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...
Customer Success Manager - Remote
Birmingham, AL · On-site +1
$70K - $90K/yr
The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...
Customer Success Manager - Remote
Birmingham, AL · On-site +1
$70K - $90K/yr
The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...
Customer Success Manager - Remote
Birmingham, AL · On-site +1
$70K - $90K/yr
The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...
Customer Success Manager - Remote
Birmingham, AL · On-site +1
$70K - $90K/yr
The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...
As a Customer Success Rep, you will provide exceptional, proactive support through a remote work ... Comfortable managing both phone and messaging queue conversations * Remote experience handling ...
As a Customer Success Rep, you will provide exceptional, proactive support through a remote work ... Comfortable managing both phone and messaging queue conversations * Remote experience handling ...
Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success & Retention Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success & Retention Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
As a Customer Success Rep, you will provide exceptional, proactive support through a remote work ... Comfortable managing both phone and messaging queue conversations * Remote experience handling ...
As a Customer Success Rep, you will provide exceptional, proactive support through a remote work ... Comfortable managing both phone and messaging queue conversations * Remote experience handling ...
Customer Success Manager (AL, Huntsville) AL, Decatur About the Role: The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience ...
Customer Success Manager (AL, Huntsville) AL, Decatur About the Role: The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience ...
Customer Success Manager (AL, Huntsville) AL, Huntsville About the Role: The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer ...
Customer Success Manager (AL, Huntsville) AL, Huntsville About the Role: The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer ...
$67K - $87K/yr
Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...
$67K - $87K/yr
Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...
Proficiency with CRM and customer success tools such as Salesforce and Gainsight * Advanced data analysis skills with the ability to present insights to executive audiences * Strong communication ...
Proficiency with CRM and customer success tools such as Salesforce and Gainsight * Advanced data analysis skills with the ability to present insights to executive audiences * Strong communication ...
Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for success management, and providing executive oversight as necessary. * Coach team to apply 'empathy in ...
Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for success management, and providing executive oversight as necessary. * Coach team to apply 'empathy in ...
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge's most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well ...
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge's most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well ...
Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...
Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...
The Workforce Management Specialist is a critical operational owner within Moultrie's Customer Success team. Reporting to a Customer Success Supervisor, this role owns the end-to-end WFM function ...
The Workforce Management Specialist is a critical operational owner within Moultrie's Customer Success team. Reporting to a Customer Success Supervisor, this role owns the end-to-end WFM function ...
Customer Success Project Manager information
See Alabama salary details
$29.5K - $38.3K
4% of jobs
$38.3K - $47.2K
10% of jobs
$53.4K is the 25th percentile. Wages below this are outliers.
$47.2K - $56K
16% of jobs
$56K - $64.9K
15% of jobs
The median wage is $68.3K / yr.
$64.9K - $73.7K
14% of jobs
$73.7K - $82.6K
14% of jobs
$85.1K is the 75th percentile. Wages above this are outliers.
$82.6K - $91.5K
10% of jobs
$91.5K - $100.3K
10% of jobs
$100.3K - $109.2K
4% of jobs
$109.2K - $118K
2% of jobs
$118K - $126.9K
2% of jobs
$29.5K
$75.3K
$126.9K
How much do customer success project manager jobs pay per year?
As of Jul 20, 2026, the average yearly pay for customer success project manager in Alabama is $75,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.
What is the difference between Customer Success Project Manager vs Customer Support Specialist?
| Aspect | Customer Success Project Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer success | Usually requires a high school diploma or associate degree, with customer service training |
| Work Environment | Manages projects, coordinates teams, and ensures customer success strategies are implemented | Provides direct support to customers, troubleshooting issues, and answering inquiries |
| Employer & Industry Usage | Common in SaaS, tech, and service industries focusing on client retention and onboarding | Found across various industries, including retail, telecom, and software, focusing on resolving customer issues |
The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.
What is a Customer Success Project Manager?
A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.
How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?
As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.
What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?
To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Alabama? For Customer Success Project Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Alabama look for? The top searched job categories for Customer Success Project Manager jobs in Alabama are:
- Flexible Customer Success Manager Remote
- Manager Of Customer Success
- Shopify Customer Success Manager
- Customer Success Director
- Customer Success Manager Cybersecurity
- Client Success Manager
- Account Success Manager
- Technical Customer Success Manager
- Localization Project Manager
- Senior Customer Success Manager Edtech
What cities in Alabama are hiring for Customer Success Project Manager jobs? Cities in Alabama with the most Customer Success Project Manager job openings:
Full-time
Medical, Retirement, PTO
Posted 23 days ago
Job description
The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge, relationship management, and strategic planning to deliver exceptional client outcomes.
Key Responsibilities:
Strategic Client Management:
- Develop and maintain client IT roadmaps aligned with business objectives and budgets
- Lead quarterly and annual business reviews with key stakeholders
- Monitor and optimize service delivery effectiveness
- Identify opportunities for service expansion and improvement
- Drive adoption of new technologies and solutions
Relationship Management:
- Build and maintain strong relationships with client stakeholders
- Conduct regular check-ins to ensure client satisfaction
- Manage client expectations and communications
- Serve as primary point of escalation for client concerns
- Represent company at industry events and client functions
Service Delivery:
- Oversee implementation of IT service management plans
- Monitor service level agreements and performance metrics
- Coordinate with technical teams on service delivery
- Provide guidance on best practices and process improvements
- Ensure proper documentation of client requirements
Business Development:
- Identify and pursue expansion opportunities within accounts
- Prepare and present service proposals and quotes
- Collaborate with sales team on growth initiatives
- Track and report on account metrics and KPIs
- Drive client retention and service adoption
Required Qualifications:
- Bachelor's degree in Business, IT, or related field (preferred)
- 3+ years experience in customer success or account management
- 2+ years working in IT services industry
- Strong understanding of IT services and solutions
- Excellent presentation and communication skills
- Experience with client relationship management
Skills and Competencies:
- Strategic thinking and planning
- Strong technical aptitude
- Executive presentation abilities
- Project management skills
- Financial acumen
- Problem-solving capabilities
- Relationship building
Technical Knowledge:
- IT service management
- Cloud technologies
- Security solutions
- Infrastructure management
- Business applications
- Industry best practices
- Service delivery frameworks
Additional Responsibilities:
- Maintain current knowledge of technology trends
- Support marketing initiatives with client success stories
- Participate in service development initiatives
- Mentor junior team members
- Consistently demonstrates “Can Do, Will Do!” attitude
- Other duties as assigned
Success Metrics:
- Revenue growth within accounts
- Client retention rate
- Customer satisfaction scores
- Service adoption rates
- Revenue growth within accounts
- Project satisfaction ratings
- Business review completion
- Client engagement levels
Travel - some local travel to customer sites.
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100 lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
About General Informatics
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Baton Rouge, LA, US
Year founded
2001