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Customer Success Manager Jobs in Alabama (NOW HIRING)

iCIMS

Customer Success Manager

Montgomery, AL · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

EDB

Principal Customer Success Manager

Montgomery, AL · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Harris

Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success & Retention Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

penlink

Customer Success Specialist

Mobile, AL

You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...

Cengage Learning

$67K - $87K/yr

Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...

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Customer Success Manager information

See Alabama salary details

$29.5K

$75.3K

$126.9K

How much do customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success manager in Alabama is $75,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Alabama?

The most popular types of Customer Success jobs in Alabama are:

What are popular job titles related to Customer Success Manager jobs in Alabama?

For Customer Success Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Alabama look for?

The top searched job categories for Customer Success Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Success Manager jobs?

Cities in Alabama with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $75,288 per year, or $36.2 per hour.

Customer Success Manager

General Informatics

Birmingham, AL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge, relationship management, and strategic planning to deliver exceptional client outcomes.
Key Responsibilities:
Strategic Client Management:
  • Develop and maintain client IT roadmaps aligned with business objectives and budgets
  • Lead quarterly and annual business reviews with key stakeholders
  • Monitor and optimize service delivery effectiveness
  • Identify opportunities for service expansion and improvement
  • Drive adoption of new technologies and solutions

Relationship Management:
  • Build and maintain strong relationships with client stakeholders
  • Conduct regular check-ins to ensure client satisfaction
  • Manage client expectations and communications
  • Serve as primary point of escalation for client concerns
  • Represent company at industry events and client functions

Service Delivery:
  • Oversee implementation of IT service management plans
  • Monitor service level agreements and performance metrics
  • Coordinate with technical teams on service delivery
  • Provide guidance on best practices and process improvements
  • Ensure proper documentation of client requirements

Business Development:
  • Identify and pursue expansion opportunities within accounts
  • Prepare and present service proposals and quotes
  • Collaborate with sales team on growth initiatives
  • Track and report on account metrics and KPIs
  • Drive client retention and service adoption

Required Qualifications:
  • Bachelor's degree in Business, IT, or related field (preferred)
  • 3+ years experience in customer success or account management
  • 2+ years working in IT services industry
  • Strong understanding of IT services and solutions
  • Excellent presentation and communication skills
  • Experience with client relationship management

Skills and Competencies:
  • Strategic thinking and planning
  • Strong technical aptitude
  • Executive presentation abilities
  • Project management skills
  • Financial acumen
  • Problem-solving capabilities
  • Relationship building

Technical Knowledge:
  • IT service management
  • Cloud technologies
  • Security solutions
  • Infrastructure management
  • Business applications
  • Industry best practices
  • Service delivery frameworks

Additional Responsibilities:
  • Maintain current knowledge of technology trends
  • Support marketing initiatives with client success stories
  • Participate in service development initiatives
  • Mentor junior team members
  • Consistently demonstrates "Can Do, Will Do!" attitude
  • Other duties as assigned

Success Metrics:
  • Revenue growth within accounts
  • Client retention rate
  • Customer satisfaction scores
  • Service adoption rates
  • Revenue growth within accounts
  • Project satisfaction ratings
  • Business review completion
  • Client engagement levels

Travel - none
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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