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Customer Success Manager Jobs in Alabama (NOW HIRING)

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

EDB

Principal Customer Success Manager

Montgomery, AL · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Sprinklr

Preferredqualifications& skills: * 4+ years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale ...

New

iCIMS

Senior Manager, Customer Success

Montgomery, AL · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

Harris

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

New

Harris

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

Harris

Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success & Retention Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

Genesys

Proficiency with CRM and customer success tools such as Salesforce and Gainsight * Advanced data analysis skills with the ability to present insights to executive audiences * Strong communication ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Alabama

Customer Success Manager information

See Alabama salary details

$29.5K

$75.3K

$126.9K

How much do customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success manager in Alabama is $75,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Alabama?

The most popular types of Customer Success jobs in Alabama are:

What are popular job titles related to Customer Success Manager jobs in Alabama?

For Customer Success Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Alabama look for?

The top searched job categories for Customer Success Manager jobs in Alabama are:

What cities in Alabama are hiring for Customer Success Manager jobs?

Cities in Alabama with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Alabama as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,288 per year, or $36.2 per hour.

Customer Success Manager

Five Star Food Service

Oxford, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Customer Success Manager (AL, Oxford)

The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

What Five Star Has to Offer:

  • Paid vacation, paid holidays, paid sick days.
  • 401(k) retirement savings plan with company match.
  • Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
  • Voluntary FSA, life insurance, and short/long-term disability options.
  • Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
  • Opportunities for advancement.
  • Quarterly Incentive Bonus based on retention and growth.
  • Vehicle program with insurance and maintenance reimbursement and weekly stipend.

Key Responsibilities:

  • Develop and maintain long-term customer relationships through consistent communication and on-site visits.
  • Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
  • Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
  • Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
  • Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
  • Conduct regular client site visits to ensure company standards and contractual commitments are met.
  • Document all client interactions, feedback, and action items accurately and share updates with division management.
  • Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
  • Promote and uphold Five Star's values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Required Qualifications:

  • Bachelor's degree in business, marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry; or equivalent combination of education and experience.
  • Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Willingness to travel regionally and stay overnight as required.
  • Valid driver's license and clean driving record.
  • Must be able to consent to a drug screen and pre-employment background check.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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