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Remote Customer Success Representative Jobs in Alabama

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Genesys

Develop and execute Customer Success Plans that align customer objectives with measurable KPIs and platform adoption strategies * Lead executive engagement through regular business reviews that track ...

Liveops

Remote Customer Service Representative

Athens, AL · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Mobile, AL · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Customer Success Representative information

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are the most commonly searched types of Customer Success Representative jobs in Alabama? The most popular types of Customer Success Representative jobs in Alabama are:
What are popular job titles related to Remote Customer Success Representative jobs in Alabama? For Remote Customer Success Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Representative jobs in Alabama look for? The top searched job categories for Remote Customer Success Representative jobs in Alabama are:
What cities in Alabama are hiring for Remote Customer Success Representative jobs? Cities in Alabama with the most Remote Customer Success Representative job openings:
Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Service Representative I

EBSCO Industries Inc

Birmingham, AL • Remote

$15 - $20.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team

Job Summary

Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers. 

As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem-solving skills, and communication abilities.

You must also be self-motivated, have an excellent work ethic, and be able to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise.

This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment! 

Job Responsibilities
  • Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
  • Quickly become an expert in the Moultrie product suite
  • Resolve customer inquiries
  • Maintain a quality rating by following procedures and acting in the customers’ best interests Record all interactions with customers in the provided CRM system
  • Meet evolving department goals and metrics
  • Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed
  • Resolve routine problems and communicate solutions or requested information to the customer
  • Maintains an active attendance record throughout the course of this position with little to no tardies. 
Job Requirements
  • High school diploma, GED, or college-level education
  • MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment
  • Comfortable managing both phone and messaging queue conversations
  • Remote experience handling technical troubleshooting and issue resolution
  • MUST be able to work a flexible schedule including evenings and weekends
  • Ability to work in a remote setting with a reliable internet connection
  • Great communication skills, internally with team members and externally with customers
  • Strong time-management skills
  • Goal-oriented mindset
  • Leads by example using a proactive approach to provide optimal customer support

Preferred Skills 

  • College degree
  • Experience working with Zendesk or a similar CRM system
  • Appreciation for the outdoors 
  • Coachable, empathetic mindset
  • Ability to multitask
Essential Job Function
  • Outstanding organizational, interpersonal and communication (written and verbal) skills
  • Good problem-solving skills and ethical behavior
  • Unwavering Attendance Record 
  • Must maintain confidentiality
  • May require sitting for long periods of time
  • Works in a team-oriented environment 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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