ZipRecruiter

Log In

1

Customer Success Project Manager Jobs in Mobile, AL

penlink

Customer Success Specialist

Mobile, AL · On-site

You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...

Amteck, LLC

Project Manager

Theodore, AL

Build and maintain strong client relationships while ensuring exceptional customer service * Manage ... Demonstrated success managing projects valued at $30M-$50M+ * Strong knowledge of: * Electrical ...

Thompson Engineering

Project Manager

Mobile, AL

Maintain strong client relationships and provide exceptional customer service. * Lead project ... Experience managing projects within one or more of the following disciplines: * Site Civil

Thompson Engineering

Project Manager

Mobile, AL · On-site

Maintain strong client relationships and provide exceptional customer service. Lead project ... Experience managing projects within one or more of the following disciplines:Site Civil ...

Thompson Engineering

Project Manager

Daphne, AL

Maintain strong client relationships and provide exceptional customer service. * Lead project ... Experience managing projects within one or more of the following disciplines: * Site Civil

ArcelorMittal

Capital Project Manager

Calvert, AL · On-site

... needs of our customers, our communities, and the wider world. Health and Safety is our most ... Ensure project success through construction execution, equipment installation, commissioning, and ...

Thompson Engineering

Project Manager

Daphne, AL · On-site

Maintain strong client relationships and provide exceptional customer service. * Lead project ... Experience managing projects within one or more of the following disciplines: * Site Civil

ArcelorMittal

Capital Project Manager

Calvert, AL

... needs of our customers, our communities, and the wider world. Health and Safety is our most ... Ensure project success through construction execution, equipment installation, commissioning, and ...

Thompson Engineering

Project Manager

Mobile, AL

Maintain strong client relationships and provide exceptional customer service. * Lead project ... Experience managing projects within one or more of the following disciplines: * Site Civil

Thompson Engineering

Project Manager

Mobile, AL · On-site

Maintain strong client relationships and provide exceptional customer service. * Lead project ... Experience managing projects within one or more of the following disciplines: * Site Civil

Thompson Engineering

Project Manager

Daphne, AL · On-site

Maintain strong client relationships and provide exceptional customer service. Lead project ... Experience managing projects within one or more of the following disciplines:Site Civil ...

Thompson Engineering

Project Manager

Daphne, AL

Maintain strong client relationships and provide exceptional customer service. * Lead project ... Experience managing projects within one or more of the following disciplines: * Site Civil

next page

Showing results 1-20

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Mobile, AL

Customer Success Project Manager information

See Mobile, AL salary details

$26.7K

$68.3K

$115.1K

How much do customer success project manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success project manager in Mobile, AL is $68,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $81,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Mobile, AL? For Customer Success Project Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Mobile, AL look for? The top searched job categories for Customer Success Project Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Customer Success Project Manager jobs? Cities near Mobile, AL with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 63% Full Time, 35% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,271 per year, or $32.8 per hour.

Customer Success Specialist

penlink

Mobile, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.

With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You’ll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.


Requirements

YOUR RESPONSIBILITIES

• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.

• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams

• Identify risk and growth indicators for assigned accounts

• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings

• Adhering to team and company processes.

• Other duties as assigned


YOUR COMPETENCIES & EXPERIENCE

• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred

• 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required

• Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred

• Ability to manage customer issues and resolve escalations

• Support complex, high-value, or marquee accounts

• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized

• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously

• Proven experience utilizing law enforcement software for a variety of workflows

Apply