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Customer Success Project Manager Jobs in Wisconsin

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY ... project coordination, asset management, and collaboration. * Monitor account health using usage ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY ... project coordination, asset management, and collaboration. * Monitor account health using usage ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY ... project coordination, asset management, and collaboration. * Monitor account health using usage ...

Ready Rebound

Customer Success Manager

Milwaukee, WI · On-site

As a Customer Success Manager, you'll be the trusted advisor to our clients, ensuring they achieve ... Strong project management skills with the ability to balance multiple priorities and stakeholders.

Sprocket Security

Customer Success Manager

Madison, WI · On-site

Customer Success Manager Madison Location: Madison Office Preferable or Remote within USA Company ... Organized project manager: can run many accounts in parallel without dropping the ball. * Process ...

Jamf

Customer Success Manager

Eau Claire, WI · On-site

Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to ...

iCIMS

Customer Success Manager

Madison, WI · On-site

$70K - $80K/yr

Coordinate internal resources for issue resolution and projects; escalate thoughtfully with clear ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

ApartmentIQ

Customer Success Manager

Madison, WI · On-site

The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...

New

SHI GmbH

Customer Success Manager - VMware

Madison, WI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Provide support and direction to project teams to ensure successful delivery and synchronization of ...

Carepool

Customer Success Manager

Appleton, WI · On-site

Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...

EDB

Principal Customer Success Manager

Madison, WI · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM ... Consistently contributes to CS team initiatives and projects * English Language Skills and ...

Acculynx

Customer Success Trainer

Beloit, WI · On-site

$50K/yr

AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors ... The Customer Success Trainer will report to our Director of Account Services and will be ...

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Jamf

Strategic Customer Success Manager

Eau Claire, WI · On-site

Strategic Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ...

AVID

Enterprise Customer Success Manager

Montreal, WI · Remote

$139K - $167K/yr

Job Summary We are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-impact enterprise customers. In this role, you will guide organizations ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$52K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Wisconsin

Customer Success Project Manager information

See Wisconsin salary details

$32.8K

$83.8K

$141.3K

How much do customer success project manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success project manager in Wisconsin is $83,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $99,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Wisconsin? For Customer Success Project Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Wisconsin look for? The top searched job categories for Customer Success Project Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Success Project Manager jobs? Cities in Wisconsin with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,841 per year, or $40.3 per hour.

Customer Success Manager

Milwaukee Tool

Brookfield, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Job Description:
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the customer advocate, adoption strategist, and internal quarterback responsible for helping customers onboard successfully, expand usage, resolve roadblocks, and see ongoing value from ONE-KEY.
The ideal candidate combines strong customer communication, technical curiosity, construction workflow knowledge, and the ability to manage multiple stakeholders across field teams, administrators, business leaders, and internal Milwaukee Tool partners.
You'll be DISRUPTIVE through these duties and responsibilities:
  • Own onboarding, adoption, and ongoing success planning for assigned ONE-KEY customers, ensuring customers move from setup to confident, repeatable usage as quickly as possible.
  • Build customer success plans that connect customer goals, construction workflows, ONE-KEY capabilities, measurable outcomes, and clear next steps across the account lifecycle.
  • Conduct onboarding calls, product tours, training sessions, customer demos, jobsite visits, success reviews, and executive business reviews for stakeholders at multiple levels.
  • Serve as a ONE-KEY subject matter expert, helping customers solve challenges around tool and equipment visibility, jobsite operations, project coordination, asset management, and collaboration.
  • Monitor account health using usage patterns, customer feedback, support trends, adoption milestones, and stakeholder engagement to identify risk and take proactive action.
  • Lead mitigation plans for at-risk accounts or high-priority customer situations, coordinating the right internal resources until issues are resolved and the customer is back on track.
  • Partner closely with Sales, Customer Support, ATS, Jobsite Solutions, Product Management, Marketing, and Finance to deliver a consistent customer experience and support account growth.
  • Identify expansion signals, reference opportunities, customer success stories, testimonials, and referrals where ONE-KEY is creating clear value for the customer.
  • Create and improve scalable playbooks, best practices, training resources, customer education materials, and internal processes that help the broader team deliver a stronger customer experience.
  • Capture Voice of Customer insights and share actionable recommendations with Product, Marketing, Sales, and Support to improve the user experience, product capabilities, and customer engagement process.
  • Represent ONE-KEY at trade shows, customer events, product demonstrations, and field engagements that increase awareness, strengthen relationships, and drive adoption.

The TOOLS you'll bring with you:
  • Bachelor's degree or equivalent practical experience preferred.
  • 3-5+ years of experience in Customer Success, Account Management, SaaS implementation, technical sales, customer support, construction technology, or another customer-facing B2B role.
  • Experience managing customer relationships across multiple stakeholder levels, from field users and administrators to senior leaders and executive sponsors.
  • Strong understanding of construction operations, contractor workflows, tool and equipment management, jobsite coordination, or industrial customer business models.
  • High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools.
  • Ability to translate technical product capabilities into practical customer outcomes, workflow improvements, and value stories.
  • Strong communication skills with the confidence to lead demos, trainings, onboarding sessions, customer reviews, and difficult customer conversations.
  • Proven ability to identify risk, de-escalate issues, prioritize competing account needs, and coordinate cross-functional teams.
  • Self-motivated, high-energy, team-first mindset with the ability to succeed in a fast-paced, evolving environment.
  • Willingness to travel up to 50% for customer meetings, jobsite visits, internal meetings, trade shows, and product demonstrations.

Other TOOLS we prefer you to have:
  • Experience in construction technology, field operations, project management, implementation, customer education, enterprise SaaS, or connected hardware/software solutions.
  • Familiarity with construction software or field technology such as tool tracking, asset management, project management, BIM, reality capture, telematics, or connected jobsite workflows.
  • Experience using Salesforce or a similar CRM, customer success platform, help desk system, knowledge base, or product analytics tool.
  • Experience building customer-facing training content, internal playbooks, adoption programs, or Voice of Customer feedback loops.

We provide these great perks and benefits:
  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity employer.

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