WI · On-site
$85 - $110/hr
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
WI · On-site
$85 - $110/hr
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
WI · On-site
$70 - $90/hr
Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy, innovation/AI Location : Based in Belgium, with telework flexibility. Semactic is a leading European SaaS ...
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Quick apply
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
$70K - $80K/yr
The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...
$70K - $80K/yr
The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...
$70K - $80K/yr
The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...
$70K - $80K/yr
The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
WI · On-site
$110 - $150/hr
Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...
WI · On-site
$110 - $150/hr
Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Customer Success Manager
Madison, WI · On-site
The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...
Quick apply
Customer Success Manager
Madison, WI · On-site
The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...
Customer Success Manager
Madison, WI · Remote
Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive ...
Customer Success Manager
Madison, WI · Remote
Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive ...
We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...
We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...
Customer Success Manager
Madison, WI · Remote
We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...
Customer Success Manager
Madison, WI · Remote
We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...
Customer Success Manager
Madison, WI · On-site
As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.
Customer Success Manager
Madison, WI · On-site
As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.
WI · On-site
$68 - $85/hr
About the Role The Customer Success Manager is a strategic partner responsible for driving long-term value and measurable outcomes for Bonterra's nonprofit and corporate customers. This role focuses ...
New
Customer Success Manager
Appleton, WI · On-site
Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...
Customer Success Manager
Appleton, WI · On-site
Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...
Customer Success Manager
Verona, WI · On-site
$55 - $75/hr
Project management responsibilities will also be part of the role, ensuring a timely and successful ... Keys to success in this role will be strong communication, professional relationship-building, and ...
Customer Success Manager
Verona, WI · On-site
$55 - $75/hr
Project management responsibilities will also be part of the role, ensuring a timely and successful ... Keys to success in this role will be strong communication, professional relationship-building, and ...
WI · On-site
$120 - $150/hr
Job Summary Caterpillar's Electric Power Division has an open opportunity as a Customer Success Manager (CSM). The CSM will oversee and coordinate project execution management. This is a dynamic and ...
Posted today
WI · On-site
$120 - $150/hr
Job Summary Caterpillar's Electric Power Division has an open opportunity as a Customer Success Manager (CSM). The CSM will oversee and coordinate project execution management. This is a dynamic and ...
Posted today
Founding Customer Success Manager information
What is a founding customer success manager?
A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.
What are the key skills and qualifications needed to thrive as a founding customer success manager?
To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.
What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?
As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
What is the difference between Founding Customer Success Manager vs Customer Success Manager?
| Aspect | Founding Customer Success Manager | Customer Success Manager |
|---|---|---|
| Credentials | Relevant experience in customer success, startup background preferred | Similar experience, often with industry-specific knowledge |
| Work Environment | Early-stage startup, high level of responsibility, shaping customer success strategy | Established company, focused on maintaining and expanding customer relationships |
| Employer & Industry | Startups, SaaS, tech companies | Variety of industries, including SaaS, tech, and services |
The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.
What are popular job titles related to Founding Customer Success Manager jobs in Wisconsin?
For Founding Customer Success Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Founding Customer Success Manager jobs in Wisconsin look for?
The top searched job categories for Founding Customer Success Manager jobs in Wisconsin are:
- K12 Customer Success Manager
- Freelance Customer Success Manager Remote
- Flexible Senior Customer Success Manager
- Associate Customer Success Manager
- Seasonal Customer Success Manager
- Work From Home Remote Customer Success
- Customer Success Leader
- Project Success Manager
- Digital Customer Success Manager
- Crm Contract
What cities in Wisconsin are hiring for Founding Customer Success Manager jobs?
Cities in Wisconsin with the most Founding Customer Success Manager job openings:
$85 - $110/hr
Other
Medical, Dental, Vision, Retirement
Posted 17 days ago
Job description
We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:
Key Responsibilities- Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
- Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
- Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
- Work closely with the sales team to identify opportunities for cross‑selling.
- Collaborate with the product development team to ensure customer feedback is incorporated into product development.
- Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
- Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
- Proactively monitor customer health and identify risks before they become escalations.
- Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
- Analyze customer data to identify trends and opportunities for improvement.
- Develop and implement strategies to reduce customer churn and increase customer retention.
- Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
- 3+ years in an enterprise software customer success role
- Excellent analytical and problem‑solving skills
- Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
- Proven record of achieving high levels of customer satisfaction and customer retention
- Demonstrated ability to build and maintain strong relationships with clients
- Strong customer service skills and ability to handle customer escalations
- Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
- Excellent written and verbal communication skills
- Ability to work independently
- Bachelor’s degree in business administration, Marketing, Communications, or related field
- Experience in the state/local government case management/CRM industry is preferred
- Self‑driven to manage customer success
- Competitive salary & bonuses
- Health, dental, and vision insurance
- 401k
- Opportunities for professional development
- Collaborative and dynamic work environment
If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!