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Founding Customer Success Manager Jobs in Wisconsin

ALine

WI · On-site

$120 - $180/hr

Customer Experience - Executive Customer Success Manager Indiana, USA Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one ...

New

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$95 - $130/hr

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

Phished

WI · On-site

$51.38 - $74.22/hr

Als Customer Success Manager (DACH) werk je vanuit ons kantoor in hartje Leuven (België) en ben je hét aanspreekpunt voor onze Duitstalige klanten in de DACH-regio. Klinkt dit als iets voor jou?

New

UiPath

WI · On-site

$140 - $190/hr

Your mission At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors, responsible for helping healthcare customers realize measurable business outcomes through agentic ...

Sundo BV

WI · On-site

$52 - $75/hr

Experience in customer success, project management, account management or operations is a plus. What we offer * A full-time role based at our office in Kortrijk, combined with remote work options.

New

Flexport

WI · On-site

$65 - $89/hr

The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...

New

ParentSquare, Inc.

WI · On-site

$65 - $85/hr

Customer Success Manager, ParentSquare Pay ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to ...

New

ISHE

Sr Customer Success Manager - Justice

Oregon, WI · On-site

$86 - $138/hr

Your Impact The Justice Senior Customer Success Manager will work with Axon Justice's largest Prosecutor and Public Defender customers to build long-term, strategic partnerships. You will work ...

Jobless

WI · On-site

$65 - $85/hr

We are seeking a customer-centric, detailed-oriented Customer Success Manager, Payments to join our team supporting one of our newest products, ParentSquare Pay. In this role, you will act as the ...

New

Elsevier

WI · On-site

$59.20 - $98.60/hr

## Enterprise Customer Success Manager, Nursing Health EducationApplylocations: Missouri: Arkansas: Florida: Texas: Alabamatime type: Full timeposted on: Posted Todayjob requisition id: R114349 ...

New

Sprinklr Inc.

WI · On-site

$90 - $120/hr

Minimum of 6 years' experience in Customer Success, Technical Account Management, Technology Consulting, or Technology Solutions Development. * Experience delivering large‑scale transformational ...

fonio

WI · On-site

$69 - $92/hr

Your Role As Customer Success Manager for the French market, you are the primary point of contact for your customer cohort (of SMBs) once they\'ve signed. You own their success, satisfaction, and ...

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Founding Customer Success Manager information

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What are popular job titles related to Founding Customer Success Manager jobs in Wisconsin?

For Founding Customer Success Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Founding Customer Success Manager jobs in Wisconsin look for?

The top searched job categories for Founding Customer Success Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Founding Customer Success Manager jobs?

Cities in Wisconsin with the most Founding Customer Success Manager job openings:

Founding Customer Success Manager jobs near you

Customer Success Manager

Extreme Engineering Solutions

Verona, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Extreme Engineering Solutions (X-ES) is seeking an experienced and detail-oriented Account Management Professional to support our new and existing clients. In this role, team members will focus on managing quotations, processing orders, and general pre- and post-sale support, including managing a high volume of complex transactions and contractual commitments within an assigned territory. Project management responsibilities will also be part of the role, ensuring a timely and successful delivery to meet our clients' needs.
In addition to working with the Regional Sales Manager team and clients directly, this role is responsible for interfacing with internal cross-functional teams, which includes advocating to ensure client interests are represented within the company. Keys to success in this role will be strong communication, professional relationship-building, and an ability for critical thinking in risk- and situational-based contexts.
Duties and Responsibilities:
Interface with clients and various internal teams to help build and maintain client relationships and clients' perception of X-ES. This position also holds the responsibility of ensuring clients are kept up to date on pertinent information regarding company policies and product status.
Specific responsibilities include:
  • Author sales quotations while working with Regional Sales Managers and cross-functional teams to determine optimal product selection, pricing, and lead time.
  • Review, enter, and manage client sales orders and change orders through shipment, including communicating and driving contractual requirement resolution directly with clients.
  • Communicate, coordinate, and track schedules with cross-functional teams to ensure sales orders are fulfilled in accordance with contractual commitments and client expectations.
  • Develop strong relationships with key client contacts and working knowledge of client procurement policies and procedures.

Required Qualifications
  • Bachelor's degree in Business or related field, or Associate's degree with two years of relevant professional office environment work
  • Strong risk/situational-based critical thinking.
  • Ability to work efficiently in a self-directed environment with minimal supervision, effectively managing shifting priorities and adapting to changing demands.
  • A high level of organization with strong attention to detail.
  • Advanced computer skills with experience in Microsoft Office.
  • Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI.

Desired Qualifications:
  • Experience in a professional office environment working directly with clients and client contacts, minimum of two to five years' experience is strongly preferred.
  • Exceptional verbal, written, and interpersonal communication skills.
  • An outgoing, organized, and personable attitude.
  • Highly self-motivated and willing to take initiative in order to drive projects forward, with strong time management skills to ensure client deadlines are met.
  • Experience working with an ERP system.

Compensation and Benefits
X-ES offers a competitive compensation package and excellent benefits, including:
  • No-deductible, low-copay group health and dental insurance (90% employer paid)
  • Health and wellness benefits coverage eligibility begins on the first of the month following your start date
  • Life insurance and long-term disability insurance (100% employer paid)
  • Paid time off, plus eight paid holidays a year
  • 401(k) employer match up to 4%, subject to plan terms & waiting periods. Roth option is available.
  • Participation in the 100% employee-owned Employee Stock Ownership Plan (ESOP) at no cost to employees

X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison's growing tech corridor, there's no formal dress code, flexible day shift scheduling, and dedicated personal workspaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.
About X-ES
When "rugged enough" isn't rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.
X-ES is located on the far west side of Madison, WI. The company designs and manufactures rugged embedded computing solutions for a variety of applications. For more information, visit www.xes-inc.com.
X-ES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
All X-ES job postings and application procedures are posted in compliance with Section 39.08 of the Madison General Ordinances.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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