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Associate Customer Success Manager Jobs in Wisconsin

Empyra Inc.

WI · On-site

$85 - $110/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Eaton Plc

Customer Success Manager

Menomonee Falls, WI · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

Semactic

WI · On-site

$70 - $90/hr

Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy, innovation/AI Location : Based in Belgium, with telework flexibility. Semactic is a leading European SaaS ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Jamf

Customer Success Manager

Eau Claire, WI · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... HS Diploma / GED Degree (Required) * 2 Year /Associates Degree or higher (Preferred)

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

New

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

New

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Solventure Group

WI · On-site

$110 - $150/hr

Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...

Francisco Partners

WI · On-site

$64.34 - $119/hr

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... HS Diploma / GED Degree (Required) * 2 Year /Associates Degree or higher (Preferred)

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

ApartmentIQ

Customer Success Manager

Madison, WI

The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...

Cleo

Customer Success Manager

Madison, WI · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Abbott

Customer Success Manager

Madison, WI · On-site

The Opportunity The Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project ...

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Showing results 1-20

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Wisconsin

Associate Customer Success Manager information

See Wisconsin salary details

$18.7K

$53.5K

$93.9K

How much do associate customer success manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for associate customer success manager in Wisconsin is $53,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $66,100.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Wisconsin?

The most popular types of Customer Success Manager jobs in Wisconsin are:

What job categories do people searching Associate Customer Success Manager jobs in Wisconsin look for?

The top searched job categories for Associate Customer Success Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Customer Success Manager jobs?

Cities in Wisconsin with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Wisconsin as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,487 per year, or $25.7 per hour.

Customer Success Manager

WI • On-site

Empyra Inc.
See more jobs at Empyra Inc.external

$85 - $110/hr

Other

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:

Key Responsibilities
  • Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
  • Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
  • Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
  • Work closely with the sales team to identify opportunities for cross‑selling.
  • Collaborate with the product development team to ensure customer feedback is incorporated into product development.
  • Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
  • Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
  • Proactively monitor customer health and identify risks before they become escalations.
  • Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Develop and implement strategies to reduce customer churn and increase customer retention.
  • Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
Qualifications
  • 3+ years in an enterprise software customer success role
  • Excellent analytical and problem‑solving skills
  • Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
  • Proven record of achieving high levels of customer satisfaction and customer retention
  • Demonstrated ability to build and maintain strong relationships with clients
  • Strong customer service skills and ability to handle customer escalations
  • Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Bachelor’s degree in business administration, Marketing, Communications, or related field
  • Experience in the state/local government case management/CRM industry is preferred
  • Self‑driven to manage customer success
  • Competitive salary & bonuses
  • Health, dental, and vision insurance
  • 401k
  • Opportunities for professional development
  • Collaborative and dynamic work environment

If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!

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