ZipRecruiter

Log In

1

Manager Customer Success Manager Jobs in Wisconsin

Empyra Inc.

WI · On-site

$85 - $110/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Semactic

WI · On-site

$70 - $90/hr

Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy, innovation/AI Location : Based in Belgium, with telework flexibility. Semactic is a leading European SaaS ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

Appian Corporation

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

ECP

Customer Success Manager

Milwaukee, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

ECP

Customer Success Manager

Madison, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

Solventure Group

WI · On-site

$110 - $150/hr

Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...

ApartmentIQ

Customer Success Manager

Madison, WI · On-site

The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...

Bonterra

WI · On-site

$68 - $85/hr

About the Role The Customer Success Manager is a strategic partner responsible for driving long-term value and measurable outcomes for Bonterra's nonprofit and corporate customers. This role focuses ...

New

next page

Showing results 1-20

All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Wisconsin

Manager Customer Success Manager information

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Wisconsin?

The most popular types of Customer Success Manager jobs in Wisconsin are:

What are popular job titles related to Manager Customer Success Manager jobs in Wisconsin?

For Manager Customer Success Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Manager Customer Success Manager jobs in Wisconsin look for?

The top searched job categories for Manager Customer Success Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Manager Customer Success Manager jobs?

Cities in Wisconsin with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you

Customer Success Manager

Empyra Inc.

WI • On-site

$85 - $110/hr

Other

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:

Key Responsibilities
  • Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
  • Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
  • Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
  • Work closely with the sales team to identify opportunities for cross‑selling.
  • Collaborate with the product development team to ensure customer feedback is incorporated into product development.
  • Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
  • Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
  • Proactively monitor customer health and identify risks before they become escalations.
  • Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Develop and implement strategies to reduce customer churn and increase customer retention.
  • Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
Qualifications
  • 3+ years in an enterprise software customer success role
  • Excellent analytical and problem‑solving skills
  • Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
  • Proven record of achieving high levels of customer satisfaction and customer retention
  • Demonstrated ability to build and maintain strong relationships with clients
  • Strong customer service skills and ability to handle customer escalations
  • Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Bachelor’s degree in business administration, Marketing, Communications, or related field
  • Experience in the state/local government case management/CRM industry is preferred
  • Self‑driven to manage customer success
  • Competitive salary & bonuses
  • Health, dental, and vision insurance
  • 401k
  • Opportunities for professional development
  • Collaborative and dynamic work environment

If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!

#J-18808-Ljbffr

Apply