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Manager Customer Success Manager Jobs in Wisconsin

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Verint Systems

Customer Success Manager

Madison, WI · On-site

Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

Jamf

Customer Success Manager

Eau Claire, WI · On-site

Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to ...

New

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

EDB

Principal Customer Success Manager

Madison, WI · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

SHI GmbH

Customer Success Manager - VMware

Madison, WI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Carepool

Customer Success Manager

Appleton, WI · On-site

Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...

Jamf

Strategic Customer Success Manager

Eau Claire, WI · On-site

Strategic Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ...

AVID

Enterprise Customer Success Manager

Montreal, WI · Remote

$139K - $167K/yr

Job Summary We are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-impact enterprise customers. In this role, you will guide organizations ...

2W Technologies, Inc.

Success Manager

Pewaukee, WI · On-site

We specialize in Epicor ERP, network architecture, managed cloud services, business analytics and cyber defense. Imagine you are a  Success Manager  for an innovative company working with the ...

2W Technologies, Inc.

Success Manager

Pewaukee, WI · On-site

We specialize in Epicor ERP, network architecture, managed cloud services, business analytics and cyber defense. Imagine you are a  Success Manager  for an innovative company working with the ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Wisconsin

Manager Customer Success Manager information

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.
What are the most commonly searched types of Customer Success Manager jobs in Wisconsin? The most popular types of Customer Success Manager jobs in Wisconsin are:
What are popular job titles related to Manager Customer Success Manager jobs in Wisconsin? For Manager Customer Success Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Manager Customer Success Manager jobs in Wisconsin look for? The top searched job categories for Manager Customer Success Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Manager Customer Success Manager jobs? Cities in Wisconsin with the most Manager Customer Success Manager job openings:
Manager Customer Success Manager jobs near you

Customer Success Manager

Milwaukee Tool

Brookfield, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 hours ago

Job description

Job Description:
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the customer advocate, adoption strategist, and internal quarterback responsible for helping customers onboard successfully, expand usage, resolve roadblocks, and see ongoing value from ONE-KEY.
The ideal candidate combines strong customer communication, technical curiosity, construction workflow knowledge, and the ability to manage multiple stakeholders across field teams, administrators, business leaders, and internal Milwaukee Tool partners.
You'll be DISRUPTIVE through these duties and responsibilities:
  • Own onboarding, adoption, and ongoing success planning for assigned ONE-KEY customers, ensuring customers move from setup to confident, repeatable usage as quickly as possible.
  • Build customer success plans that connect customer goals, construction workflows, ONE-KEY capabilities, measurable outcomes, and clear next steps across the account lifecycle.
  • Conduct onboarding calls, product tours, training sessions, customer demos, jobsite visits, success reviews, and executive business reviews for stakeholders at multiple levels.
  • Serve as a ONE-KEY subject matter expert, helping customers solve challenges around tool and equipment visibility, jobsite operations, project coordination, asset management, and collaboration.
  • Monitor account health using usage patterns, customer feedback, support trends, adoption milestones, and stakeholder engagement to identify risk and take proactive action.
  • Lead mitigation plans for at-risk accounts or high-priority customer situations, coordinating the right internal resources until issues are resolved and the customer is back on track.
  • Partner closely with Sales, Customer Support, ATS, Jobsite Solutions, Product Management, Marketing, and Finance to deliver a consistent customer experience and support account growth.
  • Identify expansion signals, reference opportunities, customer success stories, testimonials, and referrals where ONE-KEY is creating clear value for the customer.
  • Create and improve scalable playbooks, best practices, training resources, customer education materials, and internal processes that help the broader team deliver a stronger customer experience.
  • Capture Voice of Customer insights and share actionable recommendations with Product, Marketing, Sales, and Support to improve the user experience, product capabilities, and customer engagement process.
  • Represent ONE-KEY at trade shows, customer events, product demonstrations, and field engagements that increase awareness, strengthen relationships, and drive adoption.

The TOOLS you'll bring with you:
  • Bachelor's degree or equivalent practical experience preferred.
  • 3-5+ years of experience in Customer Success, Account Management, SaaS implementation, technical sales, customer support, construction technology, or another customer-facing B2B role.
  • Experience managing customer relationships across multiple stakeholder levels, from field users and administrators to senior leaders and executive sponsors.
  • Strong understanding of construction operations, contractor workflows, tool and equipment management, jobsite coordination, or industrial customer business models.
  • High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools.
  • Ability to translate technical product capabilities into practical customer outcomes, workflow improvements, and value stories.
  • Strong communication skills with the confidence to lead demos, trainings, onboarding sessions, customer reviews, and difficult customer conversations.
  • Proven ability to identify risk, de-escalate issues, prioritize competing account needs, and coordinate cross-functional teams.
  • Self-motivated, high-energy, team-first mindset with the ability to succeed in a fast-paced, evolving environment.
  • Willingness to travel up to 50% for customer meetings, jobsite visits, internal meetings, trade shows, and product demonstrations.

Other TOOLS we prefer you to have:
  • Experience in construction technology, field operations, project management, implementation, customer education, enterprise SaaS, or connected hardware/software solutions.
  • Familiarity with construction software or field technology such as tool tracking, asset management, project management, BIM, reality capture, telematics, or connected jobsite workflows.
  • Experience using Salesforce or a similar CRM, customer success platform, help desk system, knowledge base, or product analytics tool.
  • Experience building customer-facing training content, internal playbooks, adoption programs, or Voice of Customer feedback loops.

We provide these great perks and benefits:
  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity employer.

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