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Manager Customer Success Manager Jobs in Racine, WI

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

SoftwareOne

Partner Success Manager

Milwaukee, WI

Unlike a traditional customer-facing CSM, a PSM works business-to-business with partners - enabling them to deliver success to their own end customers, rather than directly managing end-user accounts.

FIS

Client Success Manager II

Milwaukee, WI · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution ... Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

Worldpay, Inc.

Client Success Manager II

Milwaukee, WI · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution ... Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

FIS

Team Lead, Client Success Manager

Milwaukee, WI

The Client Success Manager (CSM) Team Lead is responsible for leading a team of CSMs while directly ... Our commercial lending technology supports both the customer's interactions and the full process ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Racine, WI

Manager Customer Success Manager information

See Racine, WI salary details

$21.6K

$57.5K

$96.1K

How much do manager customer success manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for manager customer success manager in Racine, WI is $57,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $64,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.
What are the most commonly searched types of Customer Success Manager jobs in Racine, WI? The most popular types of Customer Success Manager jobs in Racine, WI are:
What job categories do people searching Manager Customer Success Manager jobs in Racine, WI look for? The top searched job categories for Manager Customer Success Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Manager Customer Success Manager jobs? Cities near Racine, WI with the most Manager Customer Success Manager job openings:
Manager Customer Success Manager jobs near you

Customer Success Manager

Milwaukee Tool

Brookfield, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

Job Description:
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the customer advocate, adoption strategist, and internal quarterback responsible for helping customers onboard successfully, expand usage, resolve roadblocks, and see ongoing value from ONE-KEY.
The ideal candidate combines strong customer communication, technical curiosity, construction workflow knowledge, and the ability to manage multiple stakeholders across field teams, administrators, business leaders, and internal Milwaukee Tool partners.
You'll be DISRUPTIVE through these duties and responsibilities:
  • Own onboarding, adoption, and ongoing success planning for assigned ONE-KEY customers, ensuring customers move from setup to confident, repeatable usage as quickly as possible.
  • Build customer success plans that connect customer goals, construction workflows, ONE-KEY capabilities, measurable outcomes, and clear next steps across the account lifecycle.
  • Conduct onboarding calls, product tours, training sessions, customer demos, jobsite visits, success reviews, and executive business reviews for stakeholders at multiple levels.
  • Serve as a ONE-KEY subject matter expert, helping customers solve challenges around tool and equipment visibility, jobsite operations, project coordination, asset management, and collaboration.
  • Monitor account health using usage patterns, customer feedback, support trends, adoption milestones, and stakeholder engagement to identify risk and take proactive action.
  • Lead mitigation plans for at-risk accounts or high-priority customer situations, coordinating the right internal resources until issues are resolved and the customer is back on track.
  • Partner closely with Sales, Customer Support, ATS, Jobsite Solutions, Product Management, Marketing, and Finance to deliver a consistent customer experience and support account growth.
  • Identify expansion signals, reference opportunities, customer success stories, testimonials, and referrals where ONE-KEY is creating clear value for the customer.
  • Create and improve scalable playbooks, best practices, training resources, customer education materials, and internal processes that help the broader team deliver a stronger customer experience.
  • Capture Voice of Customer insights and share actionable recommendations with Product, Marketing, Sales, and Support to improve the user experience, product capabilities, and customer engagement process.
  • Represent ONE-KEY at trade shows, customer events, product demonstrations, and field engagements that increase awareness, strengthen relationships, and drive adoption.

The TOOLS you'll bring with you:
  • Bachelor's degree or equivalent practical experience preferred.
  • 3-5+ years of experience in Customer Success, Account Management, SaaS implementation, technical sales, customer support, construction technology, or another customer-facing B2B role.
  • Experience managing customer relationships across multiple stakeholder levels, from field users and administrators to senior leaders and executive sponsors.
  • Strong understanding of construction operations, contractor workflows, tool and equipment management, jobsite coordination, or industrial customer business models.
  • High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools.
  • Ability to translate technical product capabilities into practical customer outcomes, workflow improvements, and value stories.
  • Strong communication skills with the confidence to lead demos, trainings, onboarding sessions, customer reviews, and difficult customer conversations.
  • Proven ability to identify risk, de-escalate issues, prioritize competing account needs, and coordinate cross-functional teams.
  • Self-motivated, high-energy, team-first mindset with the ability to succeed in a fast-paced, evolving environment.
  • Willingness to travel up to 50% for customer meetings, jobsite visits, internal meetings, trade shows, and product demonstrations.

Other TOOLS we prefer you to have:
  • Experience in construction technology, field operations, project management, implementation, customer education, enterprise SaaS, or connected hardware/software solutions.
  • Familiarity with construction software or field technology such as tool tracking, asset management, project management, BIM, reality capture, telematics, or connected jobsite workflows.
  • Experience using Salesforce or a similar CRM, customer success platform, help desk system, knowledge base, or product analytics tool.
  • Experience building customer-facing training content, internal playbooks, adoption programs, or Voice of Customer feedback loops.

We provide these great perks and benefits:
  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity employer.

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