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Manager Customer Success Manager Jobs in Racine, WI

Ready Rebound

Customer Success Manager

Milwaukee, WI · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction ...

FIS

Team Lead, Client Success Manager

Milwaukee, WI

The Client Success Manager (CSM) Team Lead is responsible for leading a team of CSMs while directly ... Our commercial lending technology supports both the customer's interactions and the full process ...

NoGigiddy

Customer Success Specialist

Milwaukee, WI · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ... support CRM Identify recurring issues and report patterns to the product team Contribute to the ...

NoGigiddy

Customer Success Specialist

Milwaukee, WI · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ... support CRM Identify recurring issues and report patterns to the product team Contribute to the ...

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All JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Racine, WI

Manager Customer Success Manager information

See Racine, WI salary details

$21.6K

$57.5K

$96.1K

How much do manager customer success manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for manager customer success manager in Racine, WI is $57,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $64,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

Is being a CSM stressful?

Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.

Is a Customer Success Manager a manager?

A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
What are the most commonly searched types of Customer Success Manager jobs in Racine, WI? The most popular types of Customer Success Manager jobs in Racine, WI are:
What are popular job titles related to Manager Customer Success Manager jobs in Racine, WI? For Manager Customer Success Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Manager Customer Success Manager jobs in Racine, WI look for? The top searched job categories for Manager Customer Success Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Manager Customer Success Manager jobs? Cities near Racine, WI with the most Manager Customer Success Manager job openings:
Manager Customer Success Manager jobs near you

Customer Success Manager

Ready Rebound

Milwaukee, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention.
About Ready Rebound
Ready Rebound is national leading healthcare navigation and consulting company who provides immediate access to high-quality care for injured First Responders from workplace injuries. We are committed to delivering innovative solutions and exceeding customer expectations. Our priority is not only the quality of treatment offered through our partners but also we put an emphasis on the VIP Service Access experience for all our members, retirees and their families. 24/7 and 365 days a year! We protect those who protect us when our heroes are injured, we will always be there for them.
Description
Position: Customer Success Manager
Department: Client Experience
Schedule: Full-Time (Covering East Coast Territory)
Who we are, Ready Rebound:
Ready Rebound, a national leader in healthcare navigation and support, is dedicated to revolutionizing healthcare delivery for our First Responders. Committed to providing elite healthcare navigation services, our focus is on supporting the health and well-being of those on the front lines, including fire, police, and public works professionals.
Who we are, Client Success:
Ready Rebound is in search of a dynamic and passionate individual to join our Client Experience team. The Client Success team plays a pivotal role in ensuring that clients derive maximum value from Ready Rebound services, from onboarding to ongoing support throughout the client lifecycle.
About the Customer Success Manager:
The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention. This role combines strategic account management with hands-on support, including leading Quarterly Business Reviews (QBRs), training members, monitoring KPIs, and guiding clients through renewals. The CSM also plays a key role in identifying customer advocates, building references, and collaborating cross-functionally to deliver an exceptional customer experience
Key Responsibilities, Duties, and Objectives:

  • Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships.
  • Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth.
  • Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn.
  • Provide training and education to client members and stakeholders to drive adoption and maximize value.
  • Monitor, analyze, and report on customer KPIs to ensure successful adoption, utilization, and ROI of our solutions.
  • Collaborate cross-functionally to deliver a seamless client experience.
  • Identify, nurture, and build customer advocates to support case studies, testimonials, and reference programs.
  • Develop a deep understanding of client business objectives to position our solutions as a strategic partner.
  • Provide actionable insights and recommendations to clients based on data, best practices, and industry benchmarks.
  • Escalate risks, surface opportunities, and drive resolution in partnership with internal teams.
  • Continuously seek opportunities to improve processes, tools, and resources that enhance the customer experience.
Qualifications & Experience
  • 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry.
  • Proven experience managing portfolio accounts, including implementations and long-term relationship management.
  • Strong project management skills with the ability to balance multiple priorities and stakeholders.
  • Excellent communication and presentation skills, with the ability to deliver compelling QBRs and articulate value propositions.
  • Data-driven mindset with experience leveraging customer insights to drive strategy and engagement.
  • Ability to collaborate cross-functionally with sales, product, and operations teams to enhance customer outcomes.
  • Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
  • Experience working with first responders, healthcare organizations, or municipal agencies is a plus.

Benefits and perks: Medical/Dental/Vision, Company Stock/Equity, 401K Plan, Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, flexible and fun work environment and more!
Ready Rebound is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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