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Manager Customer Success Manager Jobs in Racine, WI

Alegeus

Strategic Relationship Manager

Milwaukee, WI · Hybrid

$104K - $177K/yr

Experience: 8-10+ years of experience in partner operations, account management, customer success, or operational leadership. * Education: BA/BS required; advanced degree preferred. * Location : This ...

ECP

Lead Product Manager (Remote)

Milwaukee, WI · Remote

Drive end-to-end success of high-impact projects and products, demonstrating measurable business value and customer outcomes. * Mentor and provide guidance to product managers, fostering best ...

Milwaukee Tool

CX Agent II

Brookfield, WI · On-site

$14.75 - $19.75/hr

Customer success is critical to the long-term success of our organization. The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more ...

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All JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Racine, WI

Manager Customer Success Manager information

See Racine, WI salary details

$21.6K

$57.5K

$96.1K

How much do manager customer success manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for manager customer success manager in Racine, WI is $57,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $64,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

Is being a CSM stressful?

Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.

Is a Customer Success Manager a manager?

A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
What are the most commonly searched types of Customer Success Manager jobs in Racine, WI? The most popular types of Customer Success Manager jobs in Racine, WI are:
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What job categories do people searching Manager Customer Success Manager jobs in Racine, WI look for? The top searched job categories for Manager Customer Success Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Manager Customer Success Manager jobs? Cities near Racine, WI with the most Manager Customer Success Manager job openings:
Manager Customer Success Manager jobs near you
Customer Sales Account Manager

Customer Sales Account Manager

Staples, Inc.

Old Mill Creek, IL • On-site

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 622 frontline employees who took The Breakroom Quiz

426th of 722 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing:

• Drive a high conversion rate of opportunities within approved margin guidelines.

• Meet or exceed net sales and margin goals.

• Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.

• Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.

• Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.

• Meet phone time and dial expectations to stay consistently engaged with customers.

• Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.

• Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.

• Educate customers on relevant Quill features and benefits based on category needs.

• Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table:

• A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.

• Ability to excel in an environment that requires adaptability and comfort with change.

• Strong presentation skills.

• Self-starter with a results-focused approach.

• Excellent time management and organizational capabilities.

• Curiosity and willingness to ask questions, viewing challenges as opportunities.

• Persistence and resilience—the ability to handle rejection and keep going.

• Customer‑first mindset.

• Desire to positively influence team culture and support colleagues.

• Ability to think dynamically and remain calm under pressure.

• Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

• At least 12 months of relevant experience in sales or customer service.

• Demonstrated ability to communicate, present, and influence effectively.

• Excellent verbal and written communication skills.

• Self‑motivated with the ability to thrive in a results‑driven environment.

• Strong prioritization, critical thinking, and problem‑solving skills.

• Strong time management and organizational abilities.

• High School Diploma or GED.

What’s needed – Preferred Qualifications

• Thorough knowledge of category‑specific products and services (Print & Promotional).

We Offer:

• Base pay plus Incentive Opportunity

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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