ZipRecruiter

Log In

1

Account Success Manager Jobs in Racine, WI (NOW HIRING)

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

The Client Success Manager is responsible for directly managing a book of strategic or portfolio accounts whilst leading and developing a team of Client Success Managers. This role is responsible for ...

FIS

Client Success Manager, Digital

Milwaukee, WI

Participate in the renewal process and articulate the renewal value story to clients What you will need: * 5-7 years of experience in Client Success, Client Service/Support, Account Management, or ...

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

The Manager, Client Success is responsible for directly managing a book of strategic or portfolio accounts while leading and developing a team of Client Success Managers. This role is responsible for ...

next page

Showing results 1-20

People also search for

All JobsAccount Success Manager JobsAccount Success Manager Jobs in Racine, WI

Account Success Manager information

See Racine, WI salary details

$27.7K

$61.7K

$99.4K

How much do account success manager jobs pay per year?

As of May 30, 2026, the average yearly pay for account success manager in Racine, WI is $61,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $73,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. Entry-level CSMs may start with lower salaries, while experienced professionals with certifications and strong client management skills can earn higher compensation, often including bonuses or commissions. Overall, CSMs can make a good income compared to many other roles in customer service and account management.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand sectors can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What are popular job titles related to Account Success Manager jobs in Racine, WI? For Account Success Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Account Success Manager jobs in Racine, WI look for? The top searched job categories for Account Success Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Account Success Manager jobs? Cities near Racine, WI with the most Account Success Manager job openings:
Account Success Manager jobs near you

Customer Success Manager

Ready Rebound

Milwaukee, WI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention.
About Ready Rebound
Ready Rebound is national leading healthcare navigation and consulting company who provides immediate access to high-quality care for injured First Responders from workplace injuries. We are committed to delivering innovative solutions and exceeding customer expectations. Our priority is not only the quality of treatment offered through our partners but also we put an emphasis on the VIP Service Access experience for all our members, retirees and their families. 24/7 and 365 days a year! We protect those who protect us when our heroes are injured, we will always be there for them.
Description
Position: Customer Success Manager
Department: Client Experience
Schedule: Full-Time (Covering East Coast Territory)
Who we are, Ready Rebound:
Ready Rebound, a national leader in healthcare navigation and support, is dedicated to revolutionizing healthcare delivery for our First Responders. Committed to providing elite healthcare navigation services, our focus is on supporting the health and well-being of those on the front lines, including fire, police, and public works professionals.
Who we are, Client Success:
Ready Rebound is in search of a dynamic and passionate individual to join our Client Experience team. The Client Success team plays a pivotal role in ensuring that clients derive maximum value from Ready Rebound services, from onboarding to ongoing support throughout the client lifecycle.
About the Customer Success Manager:
The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention. This role combines strategic account management with hands-on support, including leading Quarterly Business Reviews (QBRs), training members, monitoring KPIs, and guiding clients through renewals. The CSM also plays a key role in identifying customer advocates, building references, and collaborating cross-functionally to deliver an exceptional customer experience
Key Responsibilities, Duties, and Objectives:

  • Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships.
  • Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth.
  • Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn.
  • Provide training and education to client members and stakeholders to drive adoption and maximize value.
  • Monitor, analyze, and report on customer KPIs to ensure successful adoption, utilization, and ROI of our solutions.
  • Collaborate cross-functionally to deliver a seamless client experience.
  • Identify, nurture, and build customer advocates to support case studies, testimonials, and reference programs.
  • Develop a deep understanding of client business objectives to position our solutions as a strategic partner.
  • Provide actionable insights and recommendations to clients based on data, best practices, and industry benchmarks.
  • Escalate risks, surface opportunities, and drive resolution in partnership with internal teams.
  • Continuously seek opportunities to improve processes, tools, and resources that enhance the customer experience.
Qualifications & Experience
  • 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry.
  • Proven experience managing portfolio accounts, including implementations and long-term relationship management.
  • Strong project management skills with the ability to balance multiple priorities and stakeholders.
  • Excellent communication and presentation skills, with the ability to deliver compelling QBRs and articulate value propositions.
  • Data-driven mindset with experience leveraging customer insights to drive strategy and engagement.
  • Ability to collaborate cross-functionally with sales, product, and operations teams to enhance customer outcomes.
  • Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
  • Experience working with first responders, healthcare organizations, or municipal agencies is a plus.

Benefits and perks: Medical/Dental/Vision, Company Stock/Equity, 401K Plan, Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, flexible and fun work environment and more!
Ready Rebound is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply