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Director Customer Success Manager Jobs in Racine, WI

Ready Rebound

Customer Success Manager

Milwaukee, WI · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction ...

NoGigiddy

Customer Success Specialist

Milwaukee, WI · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ... support CRM Identify recurring issues and report patterns to the product team Contribute to the ...

NoGigiddy

Customer Success Specialist

Milwaukee, WI · Remote

$16 - $22/hr

As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ... support CRM Identify recurring issues and report patterns to the product team Contribute to the ...

FIS

Team Lead, Client Success Manager

Milwaukee, WI

Our commercial lending technology supports both the customer's interactions and the full process ... Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small ...

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All JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Racine, WI

Director Customer Success Manager information

See Racine, WI salary details

$30.5K

$77.9K

$131.3K

How much do director customer success manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for director customer success manager in Racine, WI is $77,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a Director Customer Success Manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a Director Customer Success Manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
What are the most commonly searched types of Customer Success Manager jobs in Racine, WI? The most popular types of Customer Success Manager jobs in Racine, WI are:
What are popular job titles related to Director Customer Success Manager jobs in Racine, WI? For Director Customer Success Manager jobs in Racine, WI, the most frequently searched job titles are:
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Director Customer Success Manager jobs near you

Customer Success Manager

Ready Rebound

Milwaukee, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention.
About Ready Rebound
Ready Rebound is national leading healthcare navigation and consulting company who provides immediate access to high-quality care for injured First Responders from workplace injuries. We are committed to delivering innovative solutions and exceeding customer expectations. Our priority is not only the quality of treatment offered through our partners but also we put an emphasis on the VIP Service Access experience for all our members, retirees and their families. 24/7 and 365 days a year! We protect those who protect us when our heroes are injured, we will always be there for them.
Description
Position: Customer Success Manager
Department: Client Experience
Schedule: Full-Time (Covering East Coast Territory)
Who we are, Ready Rebound:
Ready Rebound, a national leader in healthcare navigation and support, is dedicated to revolutionizing healthcare delivery for our First Responders. Committed to providing elite healthcare navigation services, our focus is on supporting the health and well-being of those on the front lines, including fire, police, and public works professionals.
Who we are, Client Success:
Ready Rebound is in search of a dynamic and passionate individual to join our Client Experience team. The Client Success team plays a pivotal role in ensuring that clients derive maximum value from Ready Rebound services, from onboarding to ongoing support throughout the client lifecycle.
About the Customer Success Manager:
The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention. This role combines strategic account management with hands-on support, including leading Quarterly Business Reviews (QBRs), training members, monitoring KPIs, and guiding clients through renewals. The CSM also plays a key role in identifying customer advocates, building references, and collaborating cross-functionally to deliver an exceptional customer experience
Key Responsibilities, Duties, and Objectives:

  • Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships.
  • Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth.
  • Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn.
  • Provide training and education to client members and stakeholders to drive adoption and maximize value.
  • Monitor, analyze, and report on customer KPIs to ensure successful adoption, utilization, and ROI of our solutions.
  • Collaborate cross-functionally to deliver a seamless client experience.
  • Identify, nurture, and build customer advocates to support case studies, testimonials, and reference programs.
  • Develop a deep understanding of client business objectives to position our solutions as a strategic partner.
  • Provide actionable insights and recommendations to clients based on data, best practices, and industry benchmarks.
  • Escalate risks, surface opportunities, and drive resolution in partnership with internal teams.
  • Continuously seek opportunities to improve processes, tools, and resources that enhance the customer experience.
Qualifications & Experience
  • 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry.
  • Proven experience managing portfolio accounts, including implementations and long-term relationship management.
  • Strong project management skills with the ability to balance multiple priorities and stakeholders.
  • Excellent communication and presentation skills, with the ability to deliver compelling QBRs and articulate value propositions.
  • Data-driven mindset with experience leveraging customer insights to drive strategy and engagement.
  • Ability to collaborate cross-functionally with sales, product, and operations teams to enhance customer outcomes.
  • Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
  • Experience working with first responders, healthcare organizations, or municipal agencies is a plus.

Benefits and perks: Medical/Dental/Vision, Company Stock/Equity, 401K Plan, Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, flexible and fun work environment and more!
Ready Rebound is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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