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Customer Success Manager Jobs in Racine, WI (NOW HIRING)

Ready Rebound

Customer Success Manager

Milwaukee, WI

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction ...

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

The Client Success Manager is responsible for directly managing a book of strategic or portfolio ... Advocate for the voice of the customer to inform product and gotomarket strategies Execution ...

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

Advocate for the voice of the customer to inform product and gotomarket strategies Execution ... in customer success, account management or related roles * Relevant previous experience in ...

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$30.5K

$77.9K

$131.3K

How much do customer success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer success manager in Racine, WI is $77,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Racine, WI? The most popular types of Customer Success jobs in Racine, WI are:
What are popular job titles related to Customer Success Manager jobs in Racine, WI? For Customer Success Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Racine, WI look for? The top searched job categories for Customer Success Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Success Manager jobs? Cities near Racine, WI with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Racine, WI as of May 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $77,887 per year, or $37.4 per hour.

Customer Success Manager

Ready Rebound

Milwaukee, WI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention.
About Ready Rebound
Ready Rebound is national leading healthcare navigation and consulting company who provides immediate access to high-quality care for injured First Responders from workplace injuries. We are committed to delivering innovative solutions and exceeding customer expectations. Our priority is not only the quality of treatment offered through our partners but also we put an emphasis on the VIP Service Access experience for all our members, retirees and their families. 24/7 and 365 days a year! We protect those who protect us when our heroes are injured, we will always be there for them.
Description
Position: Customer Success Manager
Department: Client Experience
Schedule: Full-Time (Covering East Coast Territory)
Who we are, Ready Rebound:
Ready Rebound, a national leader in healthcare navigation and support, is dedicated to revolutionizing healthcare delivery for our First Responders. Committed to providing elite healthcare navigation services, our focus is on supporting the health and well-being of those on the front lines, including fire, police, and public works professionals.
Who we are, Client Success:
Ready Rebound is in search of a dynamic and passionate individual to join our Client Experience team. The Client Success team plays a pivotal role in ensuring that clients derive maximum value from Ready Rebound services, from onboarding to ongoing support throughout the client lifecycle.
About the Customer Success Manager:
The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention. This role combines strategic account management with hands-on support, including leading Quarterly Business Reviews (QBRs), training members, monitoring KPIs, and guiding clients through renewals. The CSM also plays a key role in identifying customer advocates, building references, and collaborating cross-functionally to deliver an exceptional customer experience
Key Responsibilities, Duties, and Objectives:

  • Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships.
  • Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth.
  • Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn.
  • Provide training and education to client members and stakeholders to drive adoption and maximize value.
  • Monitor, analyze, and report on customer KPIs to ensure successful adoption, utilization, and ROI of our solutions.
  • Collaborate cross-functionally to deliver a seamless client experience.
  • Identify, nurture, and build customer advocates to support case studies, testimonials, and reference programs.
  • Develop a deep understanding of client business objectives to position our solutions as a strategic partner.
  • Provide actionable insights and recommendations to clients based on data, best practices, and industry benchmarks.
  • Escalate risks, surface opportunities, and drive resolution in partnership with internal teams.
  • Continuously seek opportunities to improve processes, tools, and resources that enhance the customer experience.
Qualifications & Experience
  • 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry.
  • Proven experience managing portfolio accounts, including implementations and long-term relationship management.
  • Strong project management skills with the ability to balance multiple priorities and stakeholders.
  • Excellent communication and presentation skills, with the ability to deliver compelling QBRs and articulate value propositions.
  • Data-driven mindset with experience leveraging customer insights to drive strategy and engagement.
  • Ability to collaborate cross-functionally with sales, product, and operations teams to enhance customer outcomes.
  • Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
  • Experience working with first responders, healthcare organizations, or municipal agencies is a plus.

Benefits and perks: Medical/Dental/Vision, Company Stock/Equity, 401K Plan, Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, flexible and fun work environment and more!
Ready Rebound is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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