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Virtual Customer Success Manager Jobs in Racine, WI

Ready Rebound

Customer Success Manager

Milwaukee, WI

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction ...

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

The Client Success Manager is responsible for directly managing a book of strategic or portfolio ... Advocate for the voice of the customer to inform product and gotomarket strategies Execution ...

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

Advocate for the voice of the customer to inform product and gotomarket strategies Execution ... in customer success, account management or related roles * Relevant previous experience in ...

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See Racine, WI salary details

$30.5K

$77.9K

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How much do virtual customer success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for virtual customer success manager in Racine, WI is $77,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.
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Virtual Customer Success Manager jobs near you

Customer Success Manager

Ready Rebound

Milwaukee, WI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention.
About Ready Rebound
Ready Rebound is national leading healthcare navigation and consulting company who provides immediate access to high-quality care for injured First Responders from workplace injuries. We are committed to delivering innovative solutions and exceeding customer expectations. Our priority is not only the quality of treatment offered through our partners but also we put an emphasis on the VIP Service Access experience for all our members, retirees and their families. 24/7 and 365 days a year! We protect those who protect us when our heroes are injured, we will always be there for them.
Description
Position: Customer Success Manager
Department: Client Experience
Schedule: Full-Time (Covering East Coast Territory)
Who we are, Ready Rebound:
Ready Rebound, a national leader in healthcare navigation and support, is dedicated to revolutionizing healthcare delivery for our First Responders. Committed to providing elite healthcare navigation services, our focus is on supporting the health and well-being of those on the front lines, including fire, police, and public works professionals.
Who we are, Client Success:
Ready Rebound is in search of a dynamic and passionate individual to join our Client Experience team. The Client Success team plays a pivotal role in ensuring that clients derive maximum value from Ready Rebound services, from onboarding to ongoing support throughout the client lifecycle.
About the Customer Success Manager:
The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention. This role combines strategic account management with hands-on support, including leading Quarterly Business Reviews (QBRs), training members, monitoring KPIs, and guiding clients through renewals. The CSM also plays a key role in identifying customer advocates, building references, and collaborating cross-functionally to deliver an exceptional customer experience
Key Responsibilities, Duties, and Objectives:

  • Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships.
  • Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth.
  • Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn.
  • Provide training and education to client members and stakeholders to drive adoption and maximize value.
  • Monitor, analyze, and report on customer KPIs to ensure successful adoption, utilization, and ROI of our solutions.
  • Collaborate cross-functionally to deliver a seamless client experience.
  • Identify, nurture, and build customer advocates to support case studies, testimonials, and reference programs.
  • Develop a deep understanding of client business objectives to position our solutions as a strategic partner.
  • Provide actionable insights and recommendations to clients based on data, best practices, and industry benchmarks.
  • Escalate risks, surface opportunities, and drive resolution in partnership with internal teams.
  • Continuously seek opportunities to improve processes, tools, and resources that enhance the customer experience.
Qualifications & Experience
  • 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry.
  • Proven experience managing portfolio accounts, including implementations and long-term relationship management.
  • Strong project management skills with the ability to balance multiple priorities and stakeholders.
  • Excellent communication and presentation skills, with the ability to deliver compelling QBRs and articulate value propositions.
  • Data-driven mindset with experience leveraging customer insights to drive strategy and engagement.
  • Ability to collaborate cross-functionally with sales, product, and operations teams to enhance customer outcomes.
  • Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
  • Experience working with first responders, healthcare organizations, or municipal agencies is a plus.

Benefits and perks: Medical/Dental/Vision, Company Stock/Equity, 401K Plan, Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, flexible and fun work environment and more!
Ready Rebound is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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