ZipRecruiter

Log In

1

Virtual Customer Success Manager Jobs in Racine, WI

Palmen Motors Inc

Customer Service Representative

Kenosha, WI · On-site

$15.50 - $21/hr

Time management, prioritization skills, and ability to multitask required * Organized, positive ... Maintain Customer Success Index at or above company standards * Other duties as assigned Here at ...

AB SKF

Customer Engagement Representative

Waukegan, IL · On-site

Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and ... Manage customer requests that require frontline support, including but not limited to first contact ...

AB SKF

Customer Engagement Representative

Waukegan, IL · On-site

Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and ... Manage customer requests that require frontline support, including but not limited to first contact ...

Milwaukee Tool

CX Agent II

Brookfield, WI · On-site

$14.75 - $19.75/hr

Customer success is critical to the long-term success of our organization. The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more ...

next page

Showing results 1-20

All JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Racine, WI

Virtual Customer Success Manager information

See Racine, WI salary details

$30.5K

$77.9K

$131.3K

How much do virtual customer success manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for virtual customer success manager in Racine, WI is $77,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Racine, WI? For Virtual Customer Success Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Racine, WI look for? The top searched job categories for Virtual Customer Success Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Virtual Customer Success Manager jobs? Cities near Racine, WI with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Customer Service Representative

Customer Service Representative

Palmen Motors Inc

Kenosha, WI • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Business Development Center Representative

We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

  • Paid Time Off and flexible scheduling
  • Creative and competitive pay plan options
  • Health, dental, and vision insurance
  • 401K program with a company match

Reporting to our Customer Care Manager, our Business Development Center Representative will ensure that all inquiries that come through the phone and internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.

What We Offer

  • Competitive hourly rate with uncapped commission
  • Medical, vision, and dental insurance
  • 401K with company match
  • Paid vacation
  • Saturday lunches
  • Employee discounts on sales and service
  • Paid training
  • Competitive pay plans

Qualifications

  • At least one previous role based in customer service experience
  • Excellent verbal and written communication skills
  • Strong computer skills Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and ability to multitask required
  • Organized, positive, hardworking and friendly personality
  • Ambitious, goal oriented mentality and eager to improve
  • Team orientated
  • Valid driver's license

Responsibilities (not limited to)

  • Answer customer calls and establish follow-ups with service appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  • Provide customers with initial service information
  • Assist service/sales personnel and deliver messages promptly
  • Follow up with leads that are not ready to make an appointment currently
  • Follow up with no-show appointments
  • Follow up with customers after visits
  • Maintain Customer Success Index at or above company standards
  • Other duties as assigned

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply