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Customer Success Manager Hybrid Jobs in Racine, WI

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

SoftwareOne

Partner Success Manager

Milwaukee, WI

Unlike a traditional customer-facing CSM, a PSM works business-to-business with partners - enabling them to deliver success to their own end customers, rather than directly managing end-user accounts.

FIS

Client Success Manager Senior

Milwaukee, WI · On-site

The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption ... customer situations, including executive-level engagements. * Proven ability to lead through ...

New

FIS

Client Success Manager II

Milwaukee, WI · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution ... Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

Worldpay, Inc.

Client Success Manager II

Milwaukee, WI · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution ... Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

FIS

Team Lead, Client Success Manager

Milwaukee, WI

The Client Success Manager (CSM) Team Lead is responsible for leading a team of CSMs while directly ... Our commercial lending technology supports both the customer's interactions and the full process ...

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All JobsCustomer Success Hybrid JobsCustomer Success Manager Hybrid JobsCustomer Success Manager Hybrid Jobs in Racine, WI

Customer Success Manager Hybrid information

See Racine, WI salary details

$30.5K

$77.9K

$131.3K

How much do customer success manager hybrid jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer success manager hybrid in Racine, WI is $77,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What does a customer success manager hybrid do?

A Customer Success Manager Hybrid is responsible for ensuring customers achieve their desired outcomes while using a company's products or services, often through a mix of remote and in-person engagement. They proactively build relationships, provide support, and help solve customer issues to promote satisfaction and retention. The hybrid aspect of the role means they work both remotely and on-site, offering flexibility to better serve clients' needs and collaborate with internal teams. Their ultimate goal is to drive customer loyalty and long-term business growth.

What is the difference between Customer Success Manager Hybrid vs Customer Support Specialist?

AspectCustomer Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience in customer success, certifications like CSCP or CRM tools familiarityBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, account management, strategic planningReactive support, troubleshooting, issue resolution
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, tech support
Search & Comparison IntentUnderstanding role differences, career path, skills requiredJob responsibilities, qualifications, career options

The main difference between a Customer Success Manager Hybrid and a Customer Support Specialist lies in their focus and responsibilities. The Customer Success Manager Hybrid proactively manages customer accounts and ensures long-term satisfaction, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily reacts to customer issues, providing technical support and troubleshooting. Both roles are vital in customer service but serve different functions within organizations.

How does a customer success manager hybrid collaborate with other departments?

As a Customer Success Manager in a hybrid setting, you’ll regularly coordinate with cross-functional teams such as Sales, Product, and Support to ensure a seamless customer experience. This often involves virtual meetings, shared documentation, and project management tools to keep everyone aligned, regardless of their location. Effective communication and proactive relationship-building are key, as you’ll relay customer feedback to internal teams and advocate for solutions that address client needs. Hybrid environments require adaptability to technology and a strong sense of ownership to drive customer outcomes while balancing in-person and remote collaboration.

What are the key skills and qualifications needed to thrive as a customer success manager hybrid?

To thrive as a Customer Success Manager (CSM), you need strong relationship-building abilities, problem-solving skills, and a background in business or customer service, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, analytics tools, and customer success software such as Gainsight is typically required. Excellent communication, proactive collaboration, and adaptability are crucial soft skills, especially in a hybrid work setting. These competencies enable CSMs to effectively support customers, drive satisfaction, and ensure long-term retention in a dynamic, partially remote environment.
What job categories do people searching Customer Success Manager Hybrid jobs in Racine, WI look for? The top searched job categories for Customer Success Manager Hybrid jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Success Manager Hybrid jobs? Cities near Racine, WI with the most Customer Success Manager Hybrid job openings:
Customer Success Manager Hybrid jobs near you
Infographic showing various Customer Success Manager Hybrid job openings in Racine, WI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $77,887 per year, or $37.4 per hour.

Customer Success Manager

Milwaukee Tool

Brookfield, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

Job Description:
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the customer advocate, adoption strategist, and internal quarterback responsible for helping customers onboard successfully, expand usage, resolve roadblocks, and see ongoing value from ONE-KEY.
The ideal candidate combines strong customer communication, technical curiosity, construction workflow knowledge, and the ability to manage multiple stakeholders across field teams, administrators, business leaders, and internal Milwaukee Tool partners.
You'll be DISRUPTIVE through these duties and responsibilities:
  • Own onboarding, adoption, and ongoing success planning for assigned ONE-KEY customers, ensuring customers move from setup to confident, repeatable usage as quickly as possible.
  • Build customer success plans that connect customer goals, construction workflows, ONE-KEY capabilities, measurable outcomes, and clear next steps across the account lifecycle.
  • Conduct onboarding calls, product tours, training sessions, customer demos, jobsite visits, success reviews, and executive business reviews for stakeholders at multiple levels.
  • Serve as a ONE-KEY subject matter expert, helping customers solve challenges around tool and equipment visibility, jobsite operations, project coordination, asset management, and collaboration.
  • Monitor account health using usage patterns, customer feedback, support trends, adoption milestones, and stakeholder engagement to identify risk and take proactive action.
  • Lead mitigation plans for at-risk accounts or high-priority customer situations, coordinating the right internal resources until issues are resolved and the customer is back on track.
  • Partner closely with Sales, Customer Support, ATS, Jobsite Solutions, Product Management, Marketing, and Finance to deliver a consistent customer experience and support account growth.
  • Identify expansion signals, reference opportunities, customer success stories, testimonials, and referrals where ONE-KEY is creating clear value for the customer.
  • Create and improve scalable playbooks, best practices, training resources, customer education materials, and internal processes that help the broader team deliver a stronger customer experience.
  • Capture Voice of Customer insights and share actionable recommendations with Product, Marketing, Sales, and Support to improve the user experience, product capabilities, and customer engagement process.
  • Represent ONE-KEY at trade shows, customer events, product demonstrations, and field engagements that increase awareness, strengthen relationships, and drive adoption.

The TOOLS you'll bring with you:
  • Bachelor's degree or equivalent practical experience preferred.
  • 3-5+ years of experience in Customer Success, Account Management, SaaS implementation, technical sales, customer support, construction technology, or another customer-facing B2B role.
  • Experience managing customer relationships across multiple stakeholder levels, from field users and administrators to senior leaders and executive sponsors.
  • Strong understanding of construction operations, contractor workflows, tool and equipment management, jobsite coordination, or industrial customer business models.
  • High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools.
  • Ability to translate technical product capabilities into practical customer outcomes, workflow improvements, and value stories.
  • Strong communication skills with the confidence to lead demos, trainings, onboarding sessions, customer reviews, and difficult customer conversations.
  • Proven ability to identify risk, de-escalate issues, prioritize competing account needs, and coordinate cross-functional teams.
  • Self-motivated, high-energy, team-first mindset with the ability to succeed in a fast-paced, evolving environment.
  • Willingness to travel up to 50% for customer meetings, jobsite visits, internal meetings, trade shows, and product demonstrations.

Other TOOLS we prefer you to have:
  • Experience in construction technology, field operations, project management, implementation, customer education, enterprise SaaS, or connected hardware/software solutions.
  • Familiarity with construction software or field technology such as tool tracking, asset management, project management, BIM, reality capture, telematics, or connected jobsite workflows.
  • Experience using Salesforce or a similar CRM, customer success platform, help desk system, knowledge base, or product analytics tool.
  • Experience building customer-facing training content, internal playbooks, adoption programs, or Voice of Customer feedback loops.

We provide these great perks and benefits:
  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity employer.

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