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Director Customer Success Manager Jobs in Appleton, WI

Carepool

Customer Success Manager

Appleton, WI · On-site

Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

PracticeTek

Manager, Customer Success

Green Bay, WI · Remote

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

J. J. Keller

Customer Success Specialist

Neenah, WI · On-site

Customer Success Specialist J. J. is hiring a Customer Success Specialist to join our Consulting ... Establishes and maintains relationships with assigned clients and manages client relationship.

kiinc

Director of Inside Sales

Green Bay, WI

Partner with Field Sales leaders to strengthen collaboration, lead management, and customer ... Demonstrated success driving growth, improving sales effectiveness, and leading change.

KWALL LLC

Director of Inside Sales

Green Bay, WI · On-site

Partner with Product Management, Customer Experience, and other key functions to align customer ... Demonstrated success driving growth, improving sales effectiveness, and leading change.

KI

Director of Inside Sales

Green Bay, WI · On-site

Partner with Product Management, Customer Experience, and other key functions to align customer ... Demonstrated success driving growth, improving sales effectiveness, and leading change.

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All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Appleton, WI

Director Customer Success Manager information

See Appleton, WI salary details

$31.7K

$81K

$136.6K

How much do director customer success manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director customer success manager in Appleton, WI is $81,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,600.00 per year, depending on experience, location, and employer.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What job categories do people searching Director Customer Success Manager jobs in Appleton, WI look for?

The top searched job categories for Director Customer Success Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Director Customer Success Manager jobs?

Cities near Appleton, WI with the most Director Customer Success Manager job openings:

Director Customer Success Manager jobs near you

Customer Success Manager

Appleton, WI • On-site

Carepool
See more jobs at Carepoolexternal

Full-time

Re-posted 14 days ago

Job description

Carepool is making Rideshare inclusive for everyone. Our software was built in Madison, WI and we are now growing across the US!
We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like helping others? Are you able to work well remotely and stay focused? This job could be for you!
3 Years of Customer Facing experience and phone support
Caring profile, cared for others in your family or others
Healthcare exposure in a job setting is preferred but not required.

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