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Director Customer Success Manager Jobs in Appleton, WI

Endries

Account Integration Manager

Brillion, WI · On-site

Proven success managing multiple complex projects while balancing timelines, priorities, and customer expectations. * Outstanding communication and relationship-building skills with the ability to ...

Foth

Project Director

Green Bay, WI · Remote

$155K - $200K/yr

Success in the role requires deep experience managing large capital programs, comfort with travel ... Direct procurement and contracting strategies for major equipment, materials, and services ...

Southern Shingles

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

Direct Manager Direct Reports: The Customer Service Representative reports to the Branch Manager ... Success in this position depends on strong communication, quick problem-solving, and the ability to ...

Foth

Project Director

Green Bay, WI · On-site +1

$155K - $200K/yr

Success in the role requires deep experience managing large capital programs, comfort with travel ... Direct procurement and contracting strategies for major equipment, materials, and services ...

Southern Shingles

Territory Manager

Green Bay, WI · Remote

Direct Manager Direct Reports: As a Territory Manager at SRS Building Products, you will work in ... enhance customer engagement. * Strategic Execution: Proven success in aligning complex sales ...

SRS Distribution, Inc.

Territory Manager

Green Bay, WI · On-site

Direct Manager Direct Reports: As a Territory Manager at SRS Building Products, you will work in ... enhance customer engagement. * Strategic Execution: Proven success in aligning complex sales ...

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Showing results 21-40

All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Appleton, WI

Director Customer Success Manager information

See Appleton, WI salary details

$31.7K

$81K

$136.6K

How much do director customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director customer success manager in Appleton, WI is $81,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
What job categories do people searching Director Customer Success Manager jobs in Appleton, WI look for? The top searched job categories for Director Customer Success Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Director Customer Success Manager jobs? Cities near Appleton, WI with the most Director Customer Success Manager job openings:
Director Customer Success Manager jobs near you

Director of Financial Planning & Analytics

Endries International Inc.

Brillion, WI • Hybrid

Full-time

Posted 21 days ago

Endries International rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

174th of 412 rated retail wholesalers

Job description

Endries International, Inc., a leading distributor of fasteners and other Class C commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEMs) worldwide, is seeking a Director of Financial Planning & Analysis (FP&A). Based in Brillion, Wisconsin, with hybrid flexibility available following the initial onboarding and transition period, this role reports to the Chief Financial and Legal Officer.

As a key member of the finance leadership team, the Director of FP&A will lead financial planning, forecasting, business analytics, and executive decision support across the enterprise. This is an opportunity to influence strategic decisions, enhance business performance, and help shape the future of a growing global organization.

Key Areas of Focus

  • Lead and advance enterprise-wide financial planning and analysis capabilities.

  • Drive the annual budgeting process, long-range planning, forecasting, and financial modeling.

  • Enhance executive and Board reporting through meaningful financial insights and business narratives.

  • Develop KPI frameworks, dashboards, and performance reporting that improve organizational visibility and decision-making.

  • Expand the use of automation, analytics, AI, and emerging technologies to improve financial processes and reporting efficiency.

  • Partner with business leaders to identify opportunities, evaluate investments, manage risk, and support strategic initiatives.

  • Translate financial and operational data into actionable recommendations that drive business performance.

  • Build strong cross-functional relationships and serve as a trusted advisor to senior leadership.

  • Contribute to the continued development of a high-performing finance organization positioned to support the company's long-term objectives.

What We're Looking For

The ideal candidate is a strategic finance leader with a strong foundation in financial planning, business performance management, and analytics. They combine intellectual curiosity with sound business judgment and enjoy partnering with leaders across the organization to solve complex business challenges.

Qualified candidates will have:

  • Bachelor's degree in finance, accounting, business, or a related field (MBA and/or CPA preferred).

  • Significant progressive experience in financial planning and analysis, corporate finance, or business analytics, including leadership experience.

  • Proven success leading budgeting, forecasting, financial modeling, and business performance reporting.

  • Strong analytical, problem-solving, and decision-support capabilities.

  • Experience leveraging business intelligence, analytics, and financial technologies to improve organizational performance.

  • Excellent communication and presentation skills, with the ability to influence executive leadership.

  • Experience within a manufacturing, distribution, industrial, or similar operating environment preferred.

Why Endries?

At Endries, you'll have the opportunity to make a meaningful impact on a growing global organization with a strong financial foundation and a culture built on collaboration, continuous improvement, and customer success. You'll work alongside an experienced leadership team, influence key business decisions, and help shape the future of our finance organization.

Location

Brillion, Wisconsin, with hybrid flexibility available following the initial onboarding and transition period.

Compensation

We offer competitive compensation commensurate with experience, along with a comprehensive benefits package and opportunities for professional growth.

Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status. 

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