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Customer Success Manager Jobs in Appleton, WI (NOW HIRING)

Carepool

Customer Success Manager

Appleton, WI · Remote

Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...

Carepool

Customer Success Manager

Appleton, WI · On-site

Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...

NCP SCHOLASTIC

Be Seen First

​Outside Sales Rep / Customer Success Manager / Sports Advertising

Green Bay, WI · On-site

$60K - $75K/yr

Manage and track sales and progress in customer relationship management software * Support customers after initial sales to ensure satisfaction and realize opportunities for further sales * Research ...

Apply Early

PracticeTek

Sr. Manager, Customer Support Payments

Green Bay, WI · On-site

$123K - $162K/yr

You'll partner across Customer Success, Sales, Product, Finance, Support, and brand leadership to ... management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a ...

Apply Early

Plexus Corp.

Production Manager

Appleton, WI · On-site

$97K - $146K/yr

... Creating Customer Success. As a team member, you will engage in impactful work through global ... The Production Manager is responsible for the day to day leadership of Factory Supervisors within a ...

iPROMOTEu

Manager of E-Commerce

Appleton, WI · On-site

$55K - $62K/yr

Responsibilities * Ecommerce Leadership, Project Management amp ... Customer Success Serve as the primary point of contact for Affiliates, customers, and end users ...

Cisco

Leader, Sales - GES - MN/WI

Appleton, WI · On-site +1

$319K - $403K/yr

Define and refine customer success metrics and offer aggregated feedback to influence long-term sales planning. Minimum Qualifications * 8+ years in Sales or Sales Management leading large, strategic ...

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All JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Appleton, WI

Customer Success Manager information

See Appleton, WI salary details

$30.9K

$79.1K

$133.2K

How much do customer success manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer success manager in Appleton, WI is $79,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
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What job categories do people searching Customer Success Manager jobs in Appleton, WI look for? The top searched job categories for Customer Success Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Success Manager jobs? Cities near Appleton, WI with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Carepool

Appleton, WI • Remote

Other

Posted 5 days ago

Job description

Carepool is making Rideshare inclusive for everyone. Our software was built in Madison, WI and we are now growing across the US!

We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like helping others? Are you able to work well remotely and stay focused? This job could be for you!

3 Years of Customer Facing experience and phone support

Caring profile, cared for others in your family or others

Healthcare exposure in a job setting is preferred but not required.

Apply